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More => Old Versions => JRiver Media Center 18 for Windows => Topic started by: Bazza on July 01, 2013, 08:24:13 pm

Title: Newly Imported HD Tracks Files Won't Play
Post by: Bazza on July 01, 2013, 08:24:13 pm
I have recently purchased an album from HD Tracks and imported it into Media Center 18.  I see that it is there and when I try to play it goes for about 5 seconds and then returns to the beginning and plays for 5 seconds, over and over again.  There is no audio output during this time.  I have tried deleting the album and then reimporting it but the same result occurs.
Ironically when I run auto import it does not import this file even though I have configured the folder to be included in auto import.
The files that are already in Media Center play without this happening.

Any suggestions?  Thanks. ?
Title: Re: Newly Imported HD Tracks Files Won't Play
Post by: Matt on July 01, 2013, 08:31:01 pm
Try forcing a lower sample rate, like 44,100 Hz, in DSP Studio > Output Format.

Does that help?
Title: Re: Newly Imported HD Tracks Files Won't Play
Post by: Bazza on July 01, 2013, 10:23:03 pm
Unfortunately there is no change.
Title: Re: Newly Imported HD Tracks Files Won't Play
Post by: adamt on July 02, 2013, 07:50:30 am
There's nothing wrong with the files themselves?  They play fine in other players?
Title: Re: Newly Imported HD Tracks Files Won't Play
Post by: rayooo on July 02, 2013, 08:31:51 am
Just out of curiosity, what format are you downloading from HD Tracks?

I've purchased a ton of recordings from HD Tracks, (FLAC and WAV)

I have never experienced an issue like the one described. ...(YET) :)

Title: Re: Newly Imported HD Tracks Files Won't Play
Post by: Bazza on July 02, 2013, 09:24:15 am
This is a FLAC file and I don't have another player to test it on so I'm assuming that because I see the artwork and the file names that it is fine.  It does start playing for 5 seconds and then loops back to 0 and starts playing again.
Title: Re: Newly Imported HD Tracks Files Won't Play
Post by: rayooo on July 02, 2013, 10:10:58 am
This is a FLAC file and I don't have another player to test it on so I'm assuming that because I see the artwork and the file names that it is fine.  It does start playing for 5 seconds and then loops back to 0 and starts playing again.

There is a free app (Audacity)   audacity.sourceforge.net  (hope it's ok to post this here!)   that I use from time to time to have a look at possible issues within a file.
Personally I'm at a loss to understand what could be happening.  I'd probably open one of the suspect files up in Audacity and see what it does there.

Good luck, I'm anxious to know what's causing this!
Title: Re: Newly Imported HD Tracks Files Won't Play
Post by: Bazza on July 04, 2013, 12:09:29 am
The Audacity file plays the file fine and so does the regular Player on Media 18.  The problem is when trying to stream to my PS Audio DAC.  Strange since the other files I have stream perfectly.
Title: Re: Newly Imported HD Tracks Files Won't Play
Post by: Vincent Kars on July 04, 2013, 09:58:01 am
Might it be that the properties of the audio file (bit depth/sample rate/channels) don't match with the properties of the input of your DAC?
What driver are you using (DS/ASIO/WASAPI)?
Title: Re: Newly Imported HD Tracks Files Won't Play
Post by: Bazza on July 05, 2013, 10:02:35 pm
I have been using Direct Sound but did try ASIO.  This is a 24/192 file but all of my other files play fine.
Title: Re: Newly Imported HD Tracks Files Won't Play
Post by: Bazza on July 05, 2013, 10:16:22 pm
So it just occurred to me when I sent the last reply to check if the file size was the issue.  I checked and it turns out that all of the 24/96 files play fine but the 24/192 do not.  Should I assume that the problem is in my PS Audio Perfect Wave DAC?
Title: Re: Newly Imported HD Tracks Files Won't Play
Post by: 6233638 on July 06, 2013, 12:29:31 am
Is there a specific driver for the PS Audio DAC? I had a quick look over their website, and couldn't see a download link for one.
If that is the case, that means it's going to be using USB Audio Class 1, which means you are limited to 24/96. But the files should still be able to play when you force 44.1kHz or another sample rate, which you said was not working.

I would try using WASAPI though - unless the manufacturer provides an ASIO driver, that is generally the best output to use.
Title: Re: Newly Imported HD Tracks Files Won't Play
Post by: Bazza on July 06, 2013, 02:19:39 pm
So I loaded all of the latest PS Audio firmware again and set to Direct Sound the same 5 second loop occurred.  When I changed the output setting in Media Center to ASIO I got sound however it skipped. I then set things to WASAPI and music played until the 2 minute mark when it skipped and then stopped altogether.  The 24/176 files play fine as do 24/96 files so the problem is restricted to 192.  The DAC supports this resolution and I have played these files in the past without any problem.
Title: Re: Newly Imported HD Tracks Files Won't Play
Post by: 6233638 on July 06, 2013, 10:17:16 pm
What is your machine's rating if you run Help > Benchmark?
Something is wrong if you can't even get DirectSound to work.

Do you have buffer size options in your DAC's driver?
Have you tried changing the buffer size in Media Center? Tools > Options > Audio > Audio Output > Output Mode Settings
Title: Re: Newly Imported HD Tracks Files Won't Play
Post by: Bazza on July 07, 2013, 01:15:44 pm
Things get worse when I increase the buffer length which is opposite from what the instructions say.
I ran Benchmark and the results are below:

=== Running Benchmarks (please do not interrupt) ===

Running 'Math' benchmark...
    Single-threaded integer math... 17.150 seconds
    Single-threaded floating point math... 11.412 seconds
    Multi-threaded integer math... 9.230 seconds
    Multi-threaded mixed math... 6.198 seconds
Score: 432

Running 'Image' benchmark...
    Image creation / destruction... 1.898 seconds
    Flood filling... 1.599 seconds
    Direct copying... 1.457 seconds
    Small renders... 5.867 seconds
    Bilinear rendering... 6.236 seconds
    Bicubic rendering... 4.806 seconds
Score: 1006

Running 'Database' benchmark...
    Create database... 2.661 seconds
    Populate database... 6.885 seconds
    Save database... 0.820 seconds
    Reload database... 0.175 seconds
    Search database... 4.572 seconds
    Sort database... 4.268 seconds
    Group database... 2.264 seconds
Score: 993

JRMark (version 18.0.206): 810
Title: Re: Newly Imported HD Tracks Files Won't Play
Post by: Bazza on July 07, 2013, 01:35:36 pm
The previous Benchmark was done while playing a 24/96 file.  Below was taken while a 24/192 file was doing iys 5 second loop from starting to restarting:

=== Running Benchmarks (please do not interrupt) ===

Running 'Math' benchmark...
    Single-threaded integer math... 5.336 seconds
    Single-threaded floating point math... 3.519 seconds
    Multi-threaded integer math... 2.963 seconds
    Multi-threaded mixed math... 2.041 seconds
Score: 1371

Running 'Image' benchmark...
    Image creation / destruction... 0.561 seconds
    Flood filling... 0.533 seconds
    Direct copying... 0.612 seconds
    Small renders... 1.728 seconds
    Bilinear rendering... 1.850 seconds
    Bicubic rendering... 1.354 seconds
Score: 3314

Running 'Database' benchmark...
    Create database... 0.573 seconds
    Populate database... 2.153 seconds
    Save database... 0.427 seconds
    Reload database... 0.065 seconds
    Search database... 1.421 seconds
    Sort database... 1.367 seconds
    Group database... 0.792 seconds
Score: 3162

JRMark (version 18.0.206): 2616