INTERACT FORUM
More => Old Versions => JRiver Media Center 18 for Windows => Topic started by: morob7 on July 12, 2013, 05:09:49 pm
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I updated from MC17 on June 22 and have not been able to get it to work on my computer. Each time I open MC18 I get pop-ups stacked on pop-ups saying that a component is not installed, "Media Center may not be installed properly". I uninstalled and reinstalled many times and have finally gone back to MC17 with no problems. I believe that my problem stems from Windows. After changing my hard drive a year ago, I have been unable to update Windows7. I am in the middle of working on the problem with Windows tech support (first technician could not fix). Has anyone else had any similar problems? I do not have MC18 installed now, so I cannot give the exact language of the pop-up.
Another question I have is that I noticed that those that purchased after July 1, will be able to receive MC19. Even though I purchased June 22, I do not have a working copy of MC18 to date. Will I have to pay again to get MC19?
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It sounds like you have a serious OS problem or a virus. If you were me, I'd just format and reinstall Windows. Life is too short to try and fix problems that can be eliminated 100% in a couple of hours.
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I have tried reinstalling Windows. Within a week, I cannot update.
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I see that JRiver support leaves a lot to be desired. No help at all. Is it possible to get a refund for my upgrade to MC18, seeing as how there are no minimum requirements listed to suggest that an upgrade (to MC18 on a computer running MC17 without problem) may not run properly on my computer.
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We offer a 30 day trial. We don't offer refunds. Bryanhoop's comments seem realistic.
Please try an Internet search for similar problems.