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More => Old Versions => JRiver Media Center 19 for Windows => Topic started by: dac0964 on August 20, 2013, 07:17:07 pm

Title: Install problem
Post by: dac0964 on August 20, 2013, 07:17:07 pm

Tried to run the .exe file but ran into this problem

        Install Wizard could not copy the necessary files to the destination folder

   Please ensure that the file 'C:\Program Files (x86)\J River\Media Center 19\JRDisc.dll' is not in use


Help please...

I'm not running my JRiver MC at the moment.

Title: Re: JRiver Media Center 19.0.29 -- Available Here -- Please read carefully
Post by: Matt on August 20, 2013, 07:17:52 pm

Quote from: dac0964 on August 20, 2013, 07:17:07 pm

Tried to run the .exe file but ran into this problem

        Install Wizard could not copy the necessary files to the destination folder

   Please ensure that the file 'C:\Program Files (x86)\J River\Media Center 19\JRDisc.dll' is not in use


Help please...

I'm not running my JRiver MC at the moment.

Please reboot and try again.

Title: Re: JRiver Media Center 19.0.29 -- Available Here -- Please read carefully
Post by: dac0964 on August 20, 2013, 08:24:11 pm

Quote from: Matt on August 20, 2013, 07:17:52 pm

Please reboot and try again.

Nope, same problem  ?

Title: Re: Install problem
Post by: Matt on August 20, 2013, 09:07:58 pm

Sorry, but I'm not sure.  It's not a common problem.

You could try disabling any middle-ware (virus, internet security, etc.).  Or you could try downloading again.

Title: Re: Install problem
Post by: Arindelle on August 21, 2013, 04:15:12 am

Its your anti-virus IMO --- jrdisc.dll is probably in quarantine or erased which is why you are getting the message

Are you using Bitdefender? see this http://yabb.jriver.com/interact/index.php?topic=82804.msg565614#msg565614 (http://yabb.jriver.com/interact/index.php?topic=82804.msg565614#msg565614)

And PLZ send a copy to those idiots so they hustle and remove this as a false positive. Bump Astromo's post here http://forum.bitdefender.com/index.php?showforum=138 (http://forum.bitdefender.com/index.php?showforum=138) and submit jrdisc.dll to them (instructions on the sticky) as false positive. misinterpreted as Virus name: Gen:Variant.Ursnif.21



If you are using another AV, try this

1- turn off your AV for 5 minutes ...
2- download the newest 19 patch form the forum and reinstall; remove the downloaded patch
3- in Your AV exclude the file jrdisc.dll in the JR 19 root directory then
4- turn your AV back on -- should work

Title: Re: Install problem
Post by: dac0964 on August 21, 2013, 12:52:34 pm

Quote from: Arindelle on August 21, 2013, 04:15:12 am

Its your anti-virus IMO --- jrdisc.dll is probably in quarantine or erased which is why you are getting the message

Are you using Bitdefender? see this http://yabb.jriver.com/interact/index.php?topic=82804.msg565614#msg565614 (http://yabb.jriver.com/interact/index.php?topic=82804.msg565614#msg565614)

And PLZ send a copy to those idiots so they hustle and remove this as a false positive. Bump Astromo's post here http://forum.bitdefender.com/index.php?showforum=138 (http://forum.bitdefender.com/index.php?showforum=138) and submit jrdisc.dll to them (instructions on the sticky) as false positive. misinterpreted as Virus name: Gen:Variant.Ursnif.21



If you are using another AV, try this

1- turn off your AV for 5 minutes ...
2- download the newest 19 patch form the forum and reinstall; remove the downloaded patch
3- in Your AV exclude the file jrdisc.dll in the JR 19 root directory then
4- turn your AV back on -- should work

Yes, I am using bitdefender.  Will try your suggestion when I get home this afternoon.  Thanks.

Title: Re: Install problem
Post by: dac0964 on August 26, 2013, 07:56:14 pm

Finally upgraded to the MC19 by first uninstalling then re-installing the MC18.  Don't ask me what happened to the previous problem but it just disappeared when I did this procedure.