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More => Old Versions => JRiver Media Center 19 for Windows => Topic started by: audconsult on September 01, 2013, 10:13:47 am

Title: Error restoring license
Post by: audconsult on September 01, 2013, 10:13:47 am

I am trying to upgrade from 17 to 19.
I am getting the following message when I try to install 19.
"Error restoring Media Center License: error unknown."

Please help. 

Title: Re: Error restoring license
Post by: JimH on September 01, 2013, 10:28:55 am

Here's how to restore:
http://wiki.jriver.com/index.php/Restoring_a_License

Title: Re: Error restoring license
Post by: audconsult on September 01, 2013, 01:21:45 pm

I have done this four times and keep getting the same error message.
Any other suggestions?

Title: Re: Error restoring license
Post by: audconsult on September 01, 2013, 08:00:21 pm

I have done what you have suggested 4 times without success.   Please recommend other fixes.

Title: Re: Error restoring license
Post by: Matt on September 01, 2013, 08:03:59 pm

Thanks for the upgrade.

Does MC19 run?  What happens if you run it, and from the Help > Purchase menu enter your code (W.....7)?

Title: Re: Error restoring license
Post by: audconsult on September 02, 2013, 07:31:42 am

Matt,
Thanks for your reply.  MC 19 will not run.  I keep getting the error message noted in my first message. 
I don't understand what you mean by Help>Purchase menu .

Title: Re: Error restoring license
Post by: JimH on September 02, 2013, 07:54:01 am

Windows license?  Windows version?

The license must match the version.  You can't run MC19 with an MC17 license, for example.

Did you try a restore?

Please read this carefully:
http://wiki.jriver.com/index.php/Restoring_a_License

A virus checker or other "security" software might also cause a problem.

Title: Re: Error restoring license
Post by: CountryBumkin on September 02, 2013, 09:11:22 am

Quote from: JimH on September 02, 2013, 07:54:01 am

The license must match the version.  You can't run MC19 with an MC17 license,

You should be able to install MC19 - even without a license, "to try it for free" before buying", so if you can't even install it and get it to run something else is wrong. Don't worry about the license at this point. Figure out why 19 won't run.
What operating system are you running (XP, Win7)? What are your computer specs, and do you have other programs installed?

Title: Re: Error restoring license
Post by: Matt on September 02, 2013, 09:55:48 am

Please make sure you're starting MC19 using the proper shortcut.

The error you're reporting sounds like what would happen if you launched it using an old MJR file.

Title: Re: Error restoring license
Post by: audconsult on September 02, 2013, 10:41:29 am

Windows 7 on a computer that is dedicated to computer audio. MC 17 has been on it for 1-2years without problems.  I do not understand what you mean by trying to run on an old MJR.  I have tried restore 4 times without success.  I am not trying to be difficult, I just want to run MC 19.  Can you give me another restore number to try? 

Title: Re: Error restoring license
Post by: Matt on September 02, 2013, 10:43:14 am

MC19 has a 30-day trial.  So get it running before worrying about your license.

Install MC19 (regular, not portable), then launch using the shortcut.  There should be no licensing involved so no "Error restoring Media Center License: error unknown." error possible.

Title: Re: Error restoring license
Post by: audconsult on September 02, 2013, 01:08:17 pm

I re-downloaded and it worked.  Thanks.