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More => Old Versions => JRiver Media Center 18 for Windows => Topic started by: HTPC4ME on September 06, 2013, 03:46:00 pm

Title: 18 uninstallers broke (tested on 6 pc's & 2 servers)
Post by: HTPC4ME on September 06, 2013, 03:46:00 pm

upon upgrading to 19 today (Newest version) and rebooting all pc's (6) + 1 server and 1 hyper-V server all machines are not uninstalling 18.

i goto control panel/programs and features/ jriver media center 18 screen flashes and nothing happens, it does not uninstall, and i do not get jrivers typical uninstaller.
The only machine that gives a hint of whats going on is hyper v with server 2008 R2

I get an error stating Windows host process (Rundll32 has stopped working)
all uninstalls were tried via windows control panel not a 3rd party uninstaller.

From the server
roblem signature:
  Problem Event Name:   APPCRASH
  Application Name:   rundll32.exe
  Application Version:   6.1.7600.16385
  Application Timestamp:   4a5bc637
  Fault Module Name:   ntdll.dll
  Fault Module Version:   6.1.7601.17725
  Fault Module Timestamp:   4ec49b8f
  Exception Code:   c0000005
  Exception Offset:   0002e066
  OS Version:   6.1.7601.2.1.0.274.10
  Locale ID:   1033
  Additional Information 1:   efa2
  Additional Information 2:   efa26c0b91862c67a3cc4ceddbbf9394
  Additional Information 3:   9526
  Additional Information 4:   9526b6d0e9ae33e34c891d5522eedcff

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Title: Re: 18 uninstallers broke (tested on 6 pc's & 2 servers)
Post by: Matt on September 06, 2013, 03:54:26 pm

Run MC18 or install the latest MC18 over the top.  Then try to uninstall.  It should then work.

Sorry for the trouble.

Title: Re: 18 uninstallers broke (tested on 6 pc's & 2 servers)
Post by: HTPC4ME on September 06, 2013, 04:04:06 pm

that brings up the uninstaller!
Thanks Matt!