Post by: berg3 on March 13, 2002, 05:25:30 pm
Hmm.. How strange... The file I downloaded opens up a little install window that says it's installing 7.2....
Hmm... Well lookit that! On the ftp site, the files older than v7 are actually just little links pointing to the newest file now!
Lovely...
Help? Anyone know where to get v6?
Post by: Doof on March 13, 2002, 05:32:40 pm
Post by: berg3 on March 13, 2002, 09:23:04 pm
I sure have seen a lot better support from other products, to tell the truth. I'm about ready to flip back over to MusicMatch or something.
Post by: JimH on March 14, 2002, 03:05:41 am
Post by: berg3 on March 14, 2002, 04:11:19 pm
Did someone go and replace every one of the old versions with 7.2, or is the install program "seeing" my old install of 7.2 and running that instead? How am I supposed to follow the FAQ instructions and install v6 when they are have been turned into 7.2?
Post by: Doof on March 14, 2002, 07:37:13 pm
Yes, all of the versions on the FTP site are now 7.2, except for the version 8 beta that's there as well.
Version 7 should restore a version 6 license just fine. If it's not, then I'm not sure what to tell you as I've never had that problem. Others have, and maybe those others can offer some advice about what to do IF you calm down and ask nicely. You'll find that the support here is very good if you give the people here a little respect.
Post by: berg3 on March 14, 2002, 10:37:37 pm
Post by: JimH on March 14, 2002, 11:10:42 pm
Post by: berg3 on March 15, 2002, 05:51:42 am
Post by: JimH on March 15, 2002, 05:59:29 am
Somehow we've managed to stumble along before you started complaining.
Next time you download files, checking the file size in ftp might prevent anguish.
Post by: Iceberg on March 15, 2002, 09:50:07 am
Post by: KingSparta on March 15, 2002, 09:57:56 am
Do you want me to e-mail you a version 6 of MJ? if so send me your e-mail address
mfarmer1@nc.rr.com
Post by: KingSparta on March 15, 2002, 10:08:39 am
if you want it i will e-mail it to you.
This Is A Very Good Song
Safri Duo - Played A Live (The Bongo Song).mp3
Post by: Iceberg on March 15, 2002, 10:24:05 am
Since when does customer service mean "If you're so smart, why don't you write your own damned program"? I used to recommend this product to my friends because of its great features and ease of use, but I think from now on I'll be steering them away from it instead.
What incentive do I have to stay with JRiver's software now? Am I just one consumer, so it doesn't matter? That kind of attitude quickly becomes many consumers. A little bit of caring would have gone a long way in this situation. Even if someone at JRiver had just stepped up and said "Sorry guy, but we don't have the space on our server to keep all the older versions." Instead, I got "Sorry guy, you should have known better than to just follow our own instructions."
Bah.
Post by: KingSparta on March 15, 2002, 10:28:38 am
Journey - Who's Crying Now.mp3
Another Good Song.
Next Time BackUp Your Software, I offered to get it for you and spent the time to do that, is it that you just want to cry about everything in the world. maybe you should run home to mom, if your not already there.
>>E-Mail From Iceberg
E-mailed MJ 6.141 to him
Hey thanks for the offer. I looked through google, and all the places I
found kept trying to pull it off of the ftp site, and of course that just
got me lots more copies of 7.2.... =)
If you could email it to me, that would be great. (I have a high speed
connection)
Post by: sekim on March 15, 2002, 10:34:35 am
You forgot... Bitter-Union Underground
Post by: KingSparta on March 15, 2002, 10:39:25 am
Is that the artist or the title
Post by: KingSparta on March 15, 2002, 10:41:06 am
let me find the link
Post by: sekim on March 15, 2002, 10:43:55 am
Typically I head here if I want to catch a snipet of a song.
http://cdnow.com/cgi-bin/mserver/SID=327290454/pagename=/RP/CDN/FIND/album.html/artistid=UNION|PLS|UNDERGROUND/itemid=1228530
Post by: KingSparta on March 15, 2002, 10:53:49 am
http://www.lacompu.com/cgi-bin/download5/download.cgi?mediajb60141
Post by: Iceberg on March 15, 2002, 11:00:17 am
Yes, I do back up my software, but after a couple versions, I tend to purge the old CD's. Otherwise I would have stacks and stacks of CDR's sitting around. Maybe that's fine for some people, but it just annoys me.
What I'm getting at, is that there is a kind of "elitist" mentality that goes along with smaller software companies such as JRiver / MediaJukebox who cater to the shareware audience. It's the same mindset that makes people hate anyone @aol.com, or despise those who ask what regedit does. I'm a little above that level, but still. Should I be punished because I haven't had the time or inclination to go out and spend the time learning everything there is to know about computers? It's like being scorned by your mechanic because you've never personally dropped in a camshaft or rebuilt your transmission. I guess perhaps I have purchased a product not intended for the general public, but rather intended for a very small niche in the computing world.
Post by: KingSparta on March 15, 2002, 11:00:50 am
Post by: KingSparta on March 15, 2002, 11:03:39 am
>> dropped in a camshaft or rebuilt your transmission.
Funny
When the windshild washer thing-a-ma-bob is dry i take it to the dealer also.