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More => Old Versions => JRiver Media Center 19 for Windows => Topic started by: e2mktg on September 16, 2013, 09:49:25 pm

Title: Multiple Credit Card Charges
Post by: e2mktg on September 16, 2013, 09:49:25 pm

Hi, there is an error on the license page that displays after you purchase a license. I left this page open and each time the browser renewed the page (after browser crash) I was charged for a new license! I have now been charged for 3 licenses - 1 I wanted and 2 I don't need. Can someone direct me to customer service to resolve this over charge please?

Thank you!

Title: Re: Multiple Credit Card Charges
Post by: Matt on September 16, 2013, 10:05:35 pm

Welcome.

Deanna from JRiver will correct this and be in touch with you tomorrow.   She's Deanna at jriver.

Title: Re: Multiple Credit Card Charges
Post by: JimH on September 17, 2013, 07:34:02 am

It happens if you back through a purchase page in your browser.