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More => Old Versions => JRiver Media Center 19 for Windows => Topic started by: Vali Mihai on September 30, 2013, 05:49:56 am

Title: Problem with purchase
Post by: Vali Mihai on September 30, 2013, 05:49:56 am

Hello. I have tried several times to buy an upgrade for MC19 but every time i click on purchase button i received an error message: There is a problem with your information. Please check and try again. Important: Your e-mail and password will be needed to restore, so please enter a valid e-mail address and a password you can remember.  . I Have to say that all informations including the card are correct. What can i do?

Title: Re: Problem with purchase
Post by: JimH on September 30, 2013, 06:57:42 am

Are there any non-English characters in the e-mail?  If it's the same as your forum address, it should be no problem.

I'm sorry for the problem.

Title: Re: Problem with purchase
Post by: Vali Mihai on September 30, 2013, 07:08:01 am

No. They aren't. I have tried also with other mail addresses and i have the same problem. I checked the credit card too. There are enough money for the transaction. What can i do? My trial has expired and i have all my stuff in there. I have licence for 18, 17, 16 ,15, 14, 13 but i want to use this version for the new futures....  :)

Title: Re: Problem with purchase
Post by: JimH on September 30, 2013, 08:41:14 am

I'm sorry, but I don't know what the problem could be.  If it isn't working, it still may be a credit card problem.  We have no visibility into the system, so I can't help.

Paypal might work.

Title: Re: Problem with purchase
Post by: Vali Mihai on October 01, 2013, 01:24:25 am

If you give an account i will pay the license through bank transfer.

Title: Re: Problem with purchase
Post by: JimH on October 01, 2013, 07:14:25 am

We don't do that.  Sorry.  Paypal is a very good service.