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Devices => PC's and Other Hardware => Topic started by: rjm on October 23, 2013, 09:53:18 pm

Title: Windows 8.1 upgrade hangs - any ideas?
Post by: rjm on October 23, 2013, 09:53:18 pm
Windows 8.1 freezes at 53% complete while "Getting devices ready".

Google search suggests many people are seeing this but not too many suggestions on how to fix. One person suggested I disable nics in bios and unplug USB devices which I did but it did not help. Also confirmed I have all Windows Updates installed.

My system is fairly new with nothing unusual except I have a second video card (in addition to integrated graphics) which I suspect might be the problem but I don't want to tear my system apart to verify this hunch.

Does anyone have any suggestions?
Title: Re: Windows 8.1 upgrade hangs - any ideas?
Post by: jmone on October 24, 2013, 02:43:30 am
No help here sorry - all three PC's just upgraded fine.  :'(
Title: Re: Windows 8.1 upgrade hangs - any ideas?
Post by: glynor on October 24, 2013, 02:34:30 pm
Nuke and pave.
Title: Re: Windows 8.1 upgrade hangs - any ideas?
Post by: InflatableMouse on October 24, 2013, 02:55:09 pm
Set preferred videocard to PCI-E, or discrete. Whatever its called in your BIOS. Or temporarily disable the integrated one if you can.

Just a hunch though, no idea if its going to work or not.
Title: Re: Windows 8.1 upgrade hangs - any ideas?
Post by: glynor on October 24, 2013, 03:19:20 pm
Quote from: InflatableMouse on October 24, 2013, 02:55:09 pm
Set preferred videocard to PCI-E, or discrete. Whatever its called in your BIOS. Or temporarily disable the integrated one if you can.

Just a hunch though, no idea if its going to work or not.

If you think it might be that, just pull the discreet video card and use the onboard one to get the upgrade done.

I have discreet and onboard installed and enabled on my HTPC, though, and had no issues.
Title: Re: Windows 8.1 upgrade hangs - any ideas?
Post by: rjm on October 25, 2013, 01:10:33 am
Well, that was quite an adventure....

Thanks for the suggestions guys, here's the story.

- disabled nics in bios
- disabled bluetooth in bios
- unplugged usb devices
- Windows 8.1 install crashes while "Getting devices ready" >:(

- confirmed all Windows updates installed
- updated Intel Chipset Driver
- updated Catalyst driver for Asus HD 5450 video card
- updated Asus P8Z77-V Deluxe motherboard BIOS
- Windows 8.1 install crashes while "Getting devices ready" >:(

- updated Intel Management Engine Interface
- updated Realtek Audio Driver
- Windows 8.1 install crashes while "Getting devices ready" >:(

- updated Intel iGPU Graphics Accelerator Driver
- updated Asmedia SATA Controller Driver
- Windows 8.1 install crashes while "Getting devices ready" >:(

- updated DisplayFusion
- updated Hard Disk Sentinel
- updated Classic Shell
- Windows 8.1 install crashes while "Getting devices ready" >:(

- could it be a dodgey background service??
- disabled DisplayFusion
- disabled Hard Disk Sentinel
- disabled Air Video
- disabled FileZilla server
- disabled SoundSwitch
- disabled TED Logging Service
- Windows 8.1 install crashes while "Getting devices ready" >:(

- scanned Asus motherboard forum - no one else is seeing my problem - what is unique about my system???
- set iGPU as primary display and disabled video card in bios
- Windows 8.1 install crashes while "Getting devices ready" >:(

- perhaps my video card hardware is incompatible??
- removed Asus HD 5450 video card
- Windows 8.1 install crashes while "Getting devices ready" >:(

- pretty much out of ideas - decided to inspect my chassis with a flashlight
- mmm... what's that little PCI-E card?
- oh yeah, I installed a Syba 3 port firewire card but never use it and forgot I had it
- removed firewire card
- Windows 8.1 installed successfully!!  ;D

Moral of the story: Look for something obvious that few other people have.
Title: Re: Windows 8.1 upgrade hangs - any ideas?
Post by: InflatableMouse on October 25, 2013, 01:13:09 am
Gotta love those adventures  ;D
Title: Re: Windows 8.1 upgrade hangs - any ideas?
Post by: jmone on October 25, 2013, 02:19:50 am
I had nothing but problems with those firewire cards - they mostly did not work at all!
Title: Re: Windows 8.1 upgrade hangs - any ideas?
Post by: rjm on October 25, 2013, 12:29:23 pm
Quote from: jmone on October 25, 2013, 02:19:50 am
I had nothing but problems with those firewire cards - they mostly did not work at all!
I'd heard that too so I carefully researched them before buying this one 12 months ago. And it worked fine with Windows 8.
Title: Re: Windows 8.1 upgrade hangs - any ideas?
Post by: Wungun on October 26, 2013, 07:53:56 am
Always disable integrated hardware, use default timings for mem, and remove all peripherals prior to trying to upgrade :)
KB and mouse and video should be all that is needed.
Glad you got it figured out.
I wouldn't be surprised if your FireWire card gives you issues AFTER the upgrade though...
Title: Re: Windows 8.1 upgrade hangs - any ideas?
Post by: rjm on October 26, 2013, 11:24:46 am
Quote from: Wungun on October 26, 2013, 07:53:56 am
I wouldn't be surprised if your FireWire card gives you issues AFTER the upgrade though...
We'll probably never know as she's not going back in.
Title: Re: Windows 8.1 upgrade hangs - any ideas?
Post by: felix2 on January 15, 2014, 10:33:57 pm
Strip your system to basic minimum:
- CPU, RAM, one HD, one DVD, motherboard video
- Set BIOS to default

Install 8.1. If it crashes, your motherboard is faulty.