INTERACT FORUM

Windows => Television => Topic started by: kramerblows on October 27, 2013, 10:19:02 pm

Title: No Signal - Issue only occurs on one channel
Post by: kramerblows on October 27, 2013, 10:19:02 pm

I am currently running MC19 with a Ceton Infinti4 and CableCard.  Every channel works perfectly except for 236.  This is a recent issue.  I had a subscription running on this channel and out of nowhere 2 wks ago it only played the audio.  I deleted that recording and now I can't watch anything on the channel.  It appears to be blocked???  I get a black screen that says "Starting TV", then goes to "No Signal" all while the audio is working perfectly. Any channel I switch to works perfectly fine.
I have tried everything I can think of.  I have re-configured the tuners, reloaded the prgm guide, re-scanned the channels, deleted the channel, deleted the subscription.  I apologize if there is a solution somewhere else in the forum, but I haven't been able to find it.

Does anyone have a solution for this problem?
Thank you

Title: Re: No Signal - Issue only occurs on one channel
Post by: JimH on October 28, 2013, 07:14:31 am

Welcome to the forum.  It's possible that this channel is no longer unencrypted (clear).  You might try an Internet search to see what other people say.

Title: Re: No Signal - Issue only occurs on one channel
Post by: Yaobing on October 28, 2013, 12:15:29 pm

You can run a Ceton utility to find the status of a channel.

Start > Ceton InfiniTV > Ceton Diagnostics.

Click "Devices" tab.  Click "Go to InfiniTV Device" button.  Ceton will launch your browser and go to http://192.168.xxx.xxx/Services/1/Status.html where xxx.xxx is part of your device's IP address.

On the page, click one of the tuners (One, Two, Three, or Four).  Click "Tuner", enter channel number in "Channel: " box and click "Set Channel".  It should tune to the channel and display other parameters.  Now go to "Status", you should see at the bottom Copy Protection Status.

Title: Re: No Signal - Issue only occurs on one channel
Post by: kramerblows on October 29, 2013, 10:08:39 pm

Thank you for the suggestions.  I tried both without getting any results.  Although, I'm not really sure what I am looking for in the status.  Here are the results...Copy Control Information: "Copy Free" (00), which was the same as every other channel with both audio & video working normally.  I don't believe there is anything special about the channel, it is AMC HD, every channel surrounding it is HD and those all have working video + audio.

I also tried re-loading the my tuners.  I reset everything thru Ceton and started fresh in MC19.  Re-ran config, pgrm guide, scan for channels.  I also called the cable company again & they have no known issues with the channel.  They sent out a ping and the channel is working perfectly according to my ceton diagnostics test.  Any other ideas?

Title: Re: No Signal - Issue only occurs on one channel
Post by: Yaobing on October 30, 2013, 09:54:34 am

If the status says "Copy Free", then encryption should not be a problem.  That unfortunately also means I do not know what caused it to not work.

Please email me a log.  You can find info on sending logs from one of the sticky threads on top of this board.  yaobing at jriver dot com

Title: Re: No Signal - Issue only occurs on one channel
Post by: kramerblows on November 01, 2013, 06:25:52 pm

sent email with log.  let me know if you need anything else.  thanks for the help

Title: Re: No Signal - Issue only occurs on one channel
Post by: Yaobing on November 01, 2013, 07:47:57 pm

Thanks for the log.

I still have not found an obvious clue yet.