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More => Old Versions => JRiver Media Center 19 for Windows => Topic started by: abolit on December 12, 2013, 04:35:39 pm

Title: I can't register my jriver
Post by: abolit on December 12, 2013, 04:35:39 pm

I paid for the soft, got registration number and key but the status is still "unregistered" although the program accepted the license fine.

Title: Re: I can't register my jriver
Post by: Matt on December 12, 2013, 04:47:49 pm

Thanks for purchasing.

You need to enter your code into the program.

More here:
http://wiki.jriver.com/index.php/Restoring_a_License

Title: Re: I can't register my jriver
Post by: abolit on December 12, 2013, 04:51:02 pm

i did enter the code and the message box says "successfully accepted" or something like that. Now, I go back to help > registration info and it still reads "unregistered"

Title: Re: I can't register my jriver
Post by: Matt on December 12, 2013, 04:52:17 pm

You have an MC19 Mac license.  Make sure the version of MC you're using matches (version and platform).

Title: Re: I can't register my jriver
Post by: abolit on December 12, 2013, 04:55:19 pm

it was one time offer : for both mac and pc. So I bought it. I now need it to be installed on PC

Title: Re: I can't register my jriver
Post by: abolit on December 12, 2013, 05:00:20 pm

 I don't need the mac version. Can you revert the license from mac to pc?  Even adobe can be so kind to revert the license from mac to pc....

Title: Re: I can't register my jriver
Post by: Matt on December 12, 2013, 05:37:01 pm

PC and Mac are separate licenses.

We've never offered a joint license for both platforms.

Title: Re: I can't register my jriver
Post by: abolit on December 12, 2013, 05:39:44 pm

it's ok, can you please transfer mac license to pc?  Or I need to pay another $50 for it?

Title: Re: I can't register my jriver
Post by: Matt on December 12, 2013, 05:44:09 pm

Quote from: abolit on December 12, 2013, 05:39:44 pm

it's ok, can you please transfer mac license to pc?  Or I need to pay another $50 for it?

Do you have a Mac?  The license shows that it's been installed on a Mac.

If you also want a PC license, it would be a separate purchase.

Title: Re: I can't register my jriver
Post by: abolit on December 12, 2013, 05:46:17 pm

I don't need mac version. I installed win 7 on my mac due to usb driver incompatibility of my dac with mac.
I'm now using PC version only and I need it registered.
Can you help?

Title: Re: I can't register my jriver
Post by: JimH on December 12, 2013, 05:56:08 pm

You can't convert a license for one OS to another.  They are separate.