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More => Old Versions => JRiver Media Center 19 for Windows => Topic started by: michael123 on December 14, 2013, 12:08:31 pm

Title: Reporting crashes
Post by: michael123 on December 14, 2013, 12:08:31 pm

Hi

I am running recent "stable" version of MC19 (i.e. build 67)

Happened to me already few times that after I transfer some bulk of new music albums to NAS, MC crashes - I see Windows dialog that "Application stopped working, ...". I assume it happens when MC is scanning the new files.

Is there any crash dump I can submit for analysis?

thanks,
Michael

Title: Re: Reporting crashes
Post by: HiFiTubes on December 14, 2013, 12:10:06 pm

You may have to enable logging in Help? But the log file is (on Win):

C:\Users\x64\AppData\Roaming\J River\Media Center 19

I think you can send them to logs@jriver.com, but better double-check.

I have been getting a lot of crashes lately on recent builds and will be sending logs myself shortly.

Title: Re: Reporting crashes
Post by: michael123 on December 14, 2013, 12:21:25 pm

thx, I enabled logging now

But what about crash dumps (the .DMP files that can be analyzed later in WinDbg or Visual Studio etc.)?