INTERACT FORUM
Windows => JRiver Media Center 33 for Windows => Topic started by: JimH on December 19, 2013, 11:17:51 am
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We've seen a lot of problems caused by antivirus software. For a number of years, I've just added them to the Weird and Wonderful (http://yabb.jriver.com/interact/index.php?topic=24031.0) thread. But lately, it seems to be getting worse, so I'm starting this thread to document them separately.
Windows Defender
If you're using Windows 10 or above, Windows Defender is running and it must be configured to allow MC to run. Please see Taming Windows Defender (https://yabb.jriver.com/interact/index.php/topic,114101.0.html) Thanks to Awesome Donkey for his work on the thread!
JRiver recommends using only Windows Defender (aka Microsoft Defender) for antivirus protection on Win10.
Disabling the AV software is often not enough. You must uninstall it to be sure that it isn't causing a problem. If this test fixes the problem, then you know that the AV software must be configured to allow MC's operation.
AV software should not be checking media files in any case.
Crash with DLNA
http://yabb.jriver.com/interact/index.php?topic=86061.msg588745#msg588745
Visual C++ Runtime Error
http://yabb.jriver.com/interact/index.php?topic=85545.msg588381#msg588381
Stuttering Video
http://yabb.jriver.com/interact/index.php?topic=83473.msg570320#msg570320
Help of finding causes of instability
Glynor made a nice thread on the subject:
http://yabb.jriver.com/interact/index.php?topic=86699.0
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Crash importing FLAC
Bitdefender again.
http://yabb.jriver.com/interact/index.php?topic=85837.msg589566#msg589566
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Webroot issues with video
With the upgrade to 104 I found that I could no longer play video in MC. Tried playing with the settings and an install and reinstall. No go with either. Then I shut down Webroot and videos played again. After launching Webroot I went into identity protection settings, application settings and selecting "protect" for all things JRiver, including an entry I had never seen before for a "lav" plugin. Sorry I can't remember more specifics on this entry as it's no longer listed in Webroot.
This is basically the same solution to the problem where you can't paste into MC after any MC update.
Perhaps maybe it's all just a coincidence and there's some other problem that prevented video playback but I figure I'd still report my situation here. Now to raise this issue with Webroot.
Webroot post:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/JRiver-Media-Center-and-Identity-protection/td-p/77605
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MC slow when used with NAS drive
Changing a Microsoft Security Essentials setting solved it:
http://yabb.jriver.com/interact/index.php?topic=70778.msg593864#msg593864
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MC appears to hang
Another BitDefender problem:
http://yabb.jriver.com/interact/index.php?topic=86861.msg594323#msg594323
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Song starts to play, then stops
Uninstalling Avast fixed it:
http://yabb.jriver.com/interact/index.php?topic=86960.msg597251#msg597251
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Gizmo won't connect
Kaspersky AV for Android prevents GIZMO from connecting to MC;
Connection succeeds when "Web Protection" is disabled in Kaspersky.
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MC won't install
Turning off antivirus program solved it.
http://yabb.jriver.com/interact/index.php?topic=87351.msg598220#msg598220
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MC Crashes Every Day
Uninstalling avast solved it.
http://yabb.jriver.com/interact/index.php?topic=87800.msg604591#msg604591
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madVR Download Failed
http://yabb.jriver.com/interact/index.php?topic=88626.msg607938#msg607938
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Can't watch video
http://yabb.jriver.com/interact/index.php?topic=88749.0
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Audio drops out
Removing webroot fixed it.
http://yabb.jriver.com/interact/index.php?topic=88806.msg609224#msg609224
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Crashes
Bitdefender again.
http://yabb.jriver.com/interact/index.php?topic=89168.msg612176#msg612176
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Several problems
Norton
http://yabb.jriver.com/interact/index.php?topic=89314.msg613305#msg613305
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DLNA Server Unstable
Bitdefender again
http://yabb.jriver.com/interact/index.php?topic=86061.msg614891#msg614891
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Gizmo won't connect after new install
Norton
http://yabb.jriver.com/interact/index.php?topic=91249.msg627813#msg627813
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JRtools won't run
Eset Security
http://yabb.jriver.com/interact/index.php?topic=91827.msg631805#msg631805
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Can't purchase
Kaspersky
http://yabb.jriver.com/interact/index.php?topic=96938.0
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Failed to Load jrtools
Avast
http://yabb.jriver.com/interact/index.php?topic=97419.msg673821#msg673821
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JRemote stopped working after installing Windows 10
Uninstalling McCaffee fixed it.
http://yabb.jriver.com/interact/index.php?topic=99104.msg686146#msg686146
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Stuttering playback and high CPU Usage
Microsoft antivirus
http://yabb.jriver.com/interact/index.php?topic=99553.0
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TV Problems
Norton
http://yabb.jriver.com/interact/index.php?topic=99523.msg689338#msg689338
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MC Hangs on Close
Kaspersky did it.
http://yabb.jriver.com/interact/index.php?topic=99507.msg689852;topicseen#msg689852
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Video Hesitation
Uninstalling AVG Antivirus fixed it:
http://yabb.jriver.com/interact/index.php?topic=99634.msg690191#msg690191
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Playback problem
McAfee
http://yabb.jriver.com/interact/index.php?topic=99904.msg692898#msg692898
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MC won't download LAV filters
SonicWall antivirus:
https://yabb.jriver.com/interact/index.php?topic=100575.msg697522#msg697522
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Crashes when tagging
Qihoo 360 antivirus
http://yabb.jriver.com/interact/index.php?topic=99655.msg697893#msg697893
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Windows Explorer dies when MC runs
Webroot
http://yabb.jriver.com/interact/index.php?topic=100712.msg698630#msg698630
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Sound Problem Watching TV
Norton
http://yabb.jriver.com/interact/index.php?topic=101021.msg700687#msg700687
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EPG won't work
Norton blocked mc2xml
https://yabb.jriver.com/interact/index.php?topic=100686.msg698294#msg698294
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Intermittent audio buffering
Bitdefender
http://yabb.jriver.com/interact/index.php?topic=102409.msg710162#msg710162
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License Install Problem
Symantec antivirus was the probable cause.
http://yabb.jriver.com/interact/index.php?topic=104509.msg726524#msg726524
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JRiver exe deleted
Kaspersky
http://yabb.jriver.com/interact/index.php?topic=104598.msg727202#msg727202
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MC won't install
Uninstalling the AV software fixed it.
http://yabb.jriver.com/interact/index.php?topic=105375.msg733294#msg733294
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DSP Settings Lost
Antivirus
http://yabb.jriver.com/interact/index.php?topic=105469.msg733958#msg733958
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Crashes
Kaspersky
http://yabb.jriver.com/interact/index.php?topic=106386.msg739789#msg739789
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Computer freezes when connected to Naim DAC
Kaspersky
http://yabb.jriver.com/interact/index.php/topic,107003.msg743415.html#msg743415
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Just a heads up. Norton 360 has suddenly decided that JRShellExt.dll is a problem, and removed it from my system.
Naturally I have restored it. It was only rejected based on Reputation anyway, not for doing anything wrong.
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Can't download MP3 encoder
Changing antivirus settings fixed it.
https://yabb.jriver.com/interact/index.php/topic,112131.msg774977.html#msg774977
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Crashes
Bitdefender was the cause.
https://yabb.jriver.com/interact/index.php/topic,112547.msg778378.html#msg778378
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In the Egregious Behavior Department, this is worth a read:
https://yabb.jriver.com/interact/index.php/topic,112547.msg778527.html#msg778527
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Can't load MC on Win10
Norton...
https://yabb.jriver.com/interact/index.php/topic,111675.msg778596.html#msg778596
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Install hangs
Windows Defender
https://yabb.jriver.com/interact/index.php/topic,112711.msg779528.html#msg779528
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ntdll.dll crash
Bitdefender
https://yabb.jriver.com/interact/index.php/topic,112547.msg778527.html#msg778527
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High CPU Usage
Bitdefender antivirus
https://yabb.jriver.com/interact/index.php/topic,113354.msg784440.html#msg784440
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Audio Pausing after Update
Norton
https://yabb.jriver.com/interact/index.php/topic,113698.0.html
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Files can't be imported
Bitdefender was preventing them from being downloaded:
https://yabb.jriver.com/interact/index.php/topic,113774.msg786410.html#msg786410
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Sound cuts off briefly
Norton
https://yabb.jriver.com/interact/index.php/topic,114014.0.html
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MC suddenly can't write to directory
Avast
https://yabb.jriver.com/interact/index.php/topic,113625.msg789311.html#msg789311
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JRemote doesn't work with new MC
McAfee antivirus
https://yabb.jriver.com/interact/index.php/topic,115477.0.html
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Can't Change Folder for Ripping
Bitdefender
https://yabb.jriver.com/interact/index.php/topic,115923.msg801080.html#msg801080
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SoundSpectrum's G-Force Won't Run
An obscure Windows Defender setting.
https://yabb.jriver.com/interact/index.php/topic,115823.msg801240.html#msg801240
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Failed to install LAV splitter for video
Norton
https://yabb.jriver.com/interact/index.php/topic,116173.msg803002.html#msg803002
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Audio File Location Problem
Bitdefender
https://yabb.jriver.com/interact/index.php/topic,116593.msg805928.html#msg805928
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Slow response playing music from a NAS
Avast
https://yabb.jriver.com/interact/index.php/topic,116777.msg807514.html#msg807514
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MC won't start
Norton
https://yabb.jriver.com/interact/index.php/topic,117061.msg809843.html#msg809843
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Video stuttering with hardware deinterlacing
Emsisoft Anti-Malware (solved with manual exclusions)
https://yabb.jriver.com/interact/index.php?topic=118891
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MC24 Won't Install
Antivirus
https://yabb.jriver.com/interact/index.php/topic,119089.0.html
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Antivirus programs are having trouble with Microsoft's April 9th Windows update
https://arstechnica.com/gadgets/2019/04/latest-windows-patch-having-problems-with-a-growing-number-of-anti-virus-software/
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Install fails during extraction
Malwarebytes
https://yabb.jriver.com/interact/index.php/topic,120903.msg835877.html#msg835877
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MC Hangs when Media Network is started
Windows Defender settings
https://yabb.jriver.com/interact/index.php/topic,123063.msg852334.html#msg852334
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Can't uninstall MC
Disabling antivirus fixed it.
https://yabb.jriver.com/interact/index.php/topic,123262.msg853832.html#msg853832
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Errors when ripping
Windows Defender
https://yabb.jriver.com/interact/index.php/topic,124226.msg860155.html#msg860155
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Small skips in audio
Windows Defender
https://yabb.jriver.com/interact/index.php/topic,124249.msg860691.html#msg860691
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MC Hangs
Malwarebytes
https://yabb.jriver.com/interact/index.php/topic,124381.msg861280.html#msg861280
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Yep, I have Win10 + Sophos. When I tried a file transfer to an external device, sophos closed MC. I had to add an exception.
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Audio skips
Malwarebytes (twice)
https://yabb.jriver.com/interact/index.php/topic,125042.msg865893.html#msg865893
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Crashes while importing
Windows Defender configuration stopped it:
https://yabb.jriver.com/interact/index.php/topic,125163.msg866953.html#msg866953
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Never had this issue before. After upgrading from MC25 to MC26, i notice windows defender is creating issues. High CPU usage, stuttering video and unresponsive MC26. I followed the suggestions of turning off scanning and exempting MC26 files and directories, with no success.
I finally resorted to disabling real time protection.
MC26 is now back to normal, very snappy, CPU usage is sub 30% when viewing / recording etc. Previously it was up to 50%, with defender hovering at about 20% all the time.
I’m not sure what has changed between MC25 and MC26, but is a Microsoft or JRiver issue.
I hope there is a solution, as im running a system (be it only a media centre and not used for general access) without antivirus protection.
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It's a Windows issue. The solution is to redo the exclusions list for MC26 in Windows Defender.
https://yabb.jriver.com/interact/index.php/topic,114101.0.html
Each major version of Media Center is its own version/install, so that's why exclusions made for MC25 won't work for MC26 and why Windows Defender starts messing with it like this.
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MC Won't Install
Windows Defender, maybe a window hidden by other programs
https://yabb.jriver.com/interact/index.php/topic,126950.msg880487.html#msg880487
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DLNA Renderer works on old version but not on new versions
Bitdefender
https://yabb.jriver.com/interact/index.php/topic,129390.msg898103.html#msg898103
Another similar problem, possibly Kaspersky:
https://yabb.jriver.com/interact/index.php/topic,129486.msg898539.html#msg898539
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madVR Settings Lost
Probable malwarebytes problem:
https://yabb.jriver.com/interact/index.php/topic,130194.msg903140.html#msg903140
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Audio Dropouts
Uninstalling BitDefender fixed the skips.
https://yabb.jriver.com/interact/index.php/topic,131212.msg910521.html#msg910521
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CD Lookup Fails
Malwarebytes problem:
https://yabb.jriver.com/interact/index.php/topic,132394.msg917602.html#msg917602
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DLNA Renderer Won't Appear in MC
Windows Defender:
https://yabb.jriver.com/interact/index.php/topic,132481.msg918001.html#msg918001
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MC29 won't install
Antivirus.
https://yabb.jriver.com/interact/index.php/topic,133086.msg922146.html#msg922146
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Install Problems
McAffee prevented Edge browser engine from being installed. Probably affected data migration from an earlier version of MC.
https://yabb.jriver.com/interact/index.php/topic,131910.msg925261.html#msg925261
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DLNA Servers Don't Always Appear
McAfee firewall was blocking SSDP.
https://yabb.jriver.com/interact/index.php/topic,135511.msg939104.html#msg939104
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Spectrum Analyzer Not Smooth
Zone Alarm Antivirus
https://yabb.jriver.com/interact/index.php/topic,135574.msg939358.html#msg939358
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Installing MC31 Fails
Norton false positive:
https://yabb.jriver.com/interact/index.php/topic,135683.msg942277.html#msg942277
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Bit Defender and Emsisoft Flag JRiver
False positives:
https://yabb.jriver.com/interact/index.php/topic,136712.msg947673.html#msg947673
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File could not be found
McAfee
https://yabb.jriver.com/interact/index.php/topic,137679.msg954782.html#msg954782
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Panel Won't Connect
McAfee
https://yabb.jriver.com/interact/index.php/topic,137696.msg954893.html#msg954893
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Crash after 30 seconds
Malwarebytes
https://yabb.jriver.com/interact/index.php/topic,137807.msg956667.html#msg956667
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There was a problem deleting files
Norton
https://yabb.jriver.com/interact/index.php/topic,138009.msg957054.html#msg957054
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Crowdstrike update takes global Internet down:
https://apnews.com/live/internet-global-outage-crowdstrike-microsoft-downtime
Could be the cause of our Paypal problems yesterday.
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Problem Checking for Updates and other misc problems.
Bitdefender's firewall:
https://yabb.jriver.com/interact/index.php/topic,139486.msg967283.html#msg967283
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Kaspersky Replaces Itself
https://yabb.jriver.com/interact/index.php/topic,139766.msg969142.html#msg969142
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MC is Slow on Startup
Spybot and Destroy was causing it.
https://yabb.jriver.com/interact/index.php/topic,139027.msg971309.html#msg971309
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Import is Slow
malwarbytes again:
https://yabb.jriver.com/interact/index.php/topic,140781.msg976436.html#msg976436