INTERACT FORUM

More => Old Versions => JRiver Media Center 19 for Mac => Topic started by: thotdoc on December 29, 2013, 02:00:03 pm

Title: Crash MC on PB 3.1 OS 10.7.5
Post by: thotdoc on December 29, 2013, 02:00:03 pm

Relentless crashes

I cannot find how to send log to you.  Tried to follow your instructions and MC doesn't stay open.

Advice helpful.

If no advice pls tell me how to stop trial, so I can try agai later when thisd works

HNY thanks

G

Title: Re: Crash MC on PB 3.1 OS 10.7.5
Post by: JimH on December 29, 2013, 03:09:22 pm

I don't know what th problem is, but please try 19.0.100:
http://yabb.jriver.com/interact/index.php?topic=86131.0

Title: Re: Crash MC on PB 3.1 OS 10.7.5
Post by: thotdoc on December 30, 2013, 07:41:12 pm

I downloaded MC to my portable 15" MBP Retia Maverick OS...worked perfectly.  The music files are on a Firewire HD

On the problem machine...all privacy software is off...I Trashed the MC 19.0 and cleaned Trash. Then downloaded 19.0.100.

19.0.100 opened with all the files I'd previously dowloaded...333GB+ then crashed.

That the new version opened with all the music files indicates I was not able to trash the old one completely   ??

How do I send you the crash file?  I can't copy it and paste it.

Thanks,

Gordon

Title: Re: Crash MC on PB 3.1 OS 10.7.5
Post by: JohnT on December 31, 2013, 09:58:19 am

Both a Media Center log file and a Mac crash report would be useful to investigate the problem.

For the Media Center log file, enable logging under Help / Logging, then following a crash, restart Media Center and go to Help / Logging / Report Problem.

For the Mac crash report.  Here's a link for how to find it: http://serato.com/scratchlive/support/6600/how-to-get-a-crash-log-in-mac-osx (http://serato.com/scratchlive/support/6600/how-to-get-a-crash-log-in-mac-osx)
Post it here or email to: logs at jriver dot com

We'll look into this when we're back in the office on January 2nd.  Thanks.