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More => Old Versions => JRiver Media Center 19 for Windows => Topic started by: ddepuemd on January 24, 2014, 08:02:32 am

Title: JRiver 19 unhandled exception
Post by: ddepuemd on January 24, 2014, 08:02:32 am

I just downloaded the software and installed on my Windows 8 machine.  All I do is open it and I receive this error:
Unhandled exception at 0x071FE785 (JRPlayer.dll) in Media Center 19.exe: 0xC0000005: Access violation reading location 0x00000004.

Any ideas?

Title: Re: JRiver 19 unhandled exception
Post by: glynor on January 24, 2014, 09:04:14 am

If you haven't rebooted, reboot.

Otherwise, please refer to the MC Troubleshooting Guide and perform those steps first:
http://wiki.jriver.com/index.php/Media_Center_Troubleshooting_Guide

This kind of thing is often due to:

* Misbehaving anti-virus or security application
* Misbehaving hardware (possibly an audio device driver)

Title: Re: JRiver 19 unhandled exception
Post by: JimH on January 24, 2014, 10:40:47 am

Almost certain to be a problem with antivirus software.

Title: Re: JRiver 19 unhandled exception
Post by: glynor on January 24, 2014, 10:46:35 am

If it crashes immediately upon launch, and this is the first time you're trying it, then... Well, first, sorry for the trouble.  Secondly, let us know, and I can get you a registry file that will enable MC's Logging so that we can (at least) look at a log and see what's happening.

I agree with JimH though, probably an AV issue.  I'd target that first, and look at hardware second.