INTERACT FORUM

More => Old Versions => JRiver Media Center 19 for Windows => Topic started by: robert pitz on February 08, 2014, 04:18:05 pm

Title: Purchased MC19 but "error restoring MC license"
Post by: robert pitz on February 08, 2014, 04:18:05 pm

Just upgraded to MC19 from 17.  Received new registration code but clicking on it gives the following message: "Error restoring Media Center license. Unknown error".  Any ideas on how to get this working? 

Title: Re: Purchased MC19 but "error restoring MC license"
Post by: JimH on February 08, 2014, 04:27:37 pm

Did you install MC19?

http://wiki.jriver.com/index.php/Restoring_a_License

Title: Re: Purchased MC19 but "error restoring MC license"
Post by: robert pitz on February 08, 2014, 05:10:25 pm

 I just tried restoring the Registration Code on the restore page.  Still getting the same message. I also now have multiple copies of the MC19 program listed in the download folder but none wants to install. Seem to be going around in circles.

Title: Re: Purchased MC19 but "error restoring MC license"
Post by: aoqw76 on February 09, 2014, 07:32:13 am

install MC19 - download from here if you havent already http://files.jriver.com/mediacenter/channels/v19/stable/MediaCenter190108.exe and run it.
then use one of your license files (ending in .mjr) to update mc19 to registered.

Title: Re: Purchased MC19 but "error restoring MC license"
Post by: JimH on February 09, 2014, 08:52:38 am

When you execute the download file, does it fail to install?

If so, you may have a problem with antivirus software on your machine.

Title: Re: Purchased MC19 but "error restoring MC license"
Post by: robert pitz on February 09, 2014, 11:56:16 am

Thanks so much-finally works.  Turned off antivirus first and then used the download location you provided.  Worked like a charm.  I will post later on about how it sounds but am looking forward to the DSD on the fly feature.  Won't be able to listen until tomorrow-have an Audio Society meeting to attend this afternoon.  Again, thanks for sticking with this until it worked for me.