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More => Old Versions => JRiver Media Center 19 for Windows => Topic started by: alfredmjNZ on May 22, 2014, 11:59:35 pm

Title: Problem with audio: No sound [Probably a registry cleaner problem]
Post by: alfredmjNZ on May 22, 2014, 11:59:35 pm

 I have recently purchased JRiver MC 19 and installed it on a WIN7 PC  (nothing special).
It worked fine for about 2 weeks then all audio playback stopped.
When I attempt to play anything it comes up with:  There was a problem with the audio.
It appears to have lost the audio drivers.
A reboot does not fix it.  I am about to un-install MC and try a new install.
This is my second attempt to fix this issue.  Has anyone else seen this?
It takes 2-3 days to get my music collection back in the state it was, so I'm not happy about this.
 :(

Title: Re: Problem with audio: No sound
Post by: RussellS on May 23, 2014, 01:14:30 am

Quote from: alfredmjNZ on May 22, 2014, 11:59:35 pm

It takes 2-3 days to get my music collection back in the state it was, so I'm not happy about this.
 :(

Before you uninstall MC back up your library (File --> Library --> Back Up Library) then when you re-install just restore the same library and all your settings will be restored as will your complete library. You don't need to re-import it all again.

With respect to your audio issues, does the sound still work in Windows disregarding MC. What about Windows system sounds. What type of audio files are we talking about (MP3, Ogg, Flac etc) and are all files affected or just some. What about video files, do they have sound.

Make sure the correct audio device is selected in MC settings. Goto 'Options --> Audio --> Default Audio Device'.

Title: Re: Problem with audio: No sound
Post by: BryanC on May 23, 2014, 11:55:26 am

Quote from: alfredmjNZ on May 22, 2014, 11:59:35 pm

I have recently purchased JRiver MC 19 and installed it on a WIN7 PC  (nothing special).
It worked fine for about 2 weeks then all audio playback stopped.
When I attempt to play anything it comes up with:  There was a problem with the audio.
It appears to have lost the audio drivers.
A reboot does not fix it.  I am about to un-install MC and try a new install.
This is my second attempt to fix this issue.  Has anyone else seen this?
It takes 2-3 days to get my music collection back in the state it was, so I'm not happy about this.
 :(

Sounds like an HDMI handshake issue. Try turning your receiver off and on again.

Title: Re: Problem with audio: No sound
Post by: alfredmjNZ on June 16, 2014, 01:31:49 am

Sorry for the delay, was on holiday.
Problem has just happened again.  This time immediately after a registry clean-up using "RegClean Pro".
In terms of media files, most of the audio files are from iTunes (mp3, mp4a etc), nothing special.
The tip about backups was useful, thanks.

Title: Re: Problem with audio: No sound
Post by: JimH on June 16, 2014, 06:38:30 am

Quote from: alfredmjNZ on June 16, 2014, 01:31:49 am

Problem has just happened again.  This time immediately after a registry clean-up using "RegClean Pro".

Please don't use registry cleaners.  It's just asking for trouble.