INTERACT FORUM

More => Old Versions => JRiver Media Center 19 for Windows => Topic started by: baniels on August 13, 2014, 01:09:41 pm

Title: Can't open, reinstall, or uninstall
Post by: baniels on August 13, 2014, 01:09:41 pm

Hello,

I have searched and seen these errors on here before, but I'm not having any luck solving it.

This is what I see when I try to open JRiver:
(http://baniels.com/misc/jrerror1.jpg)

This is what I see when I try to install JRiver over my current installation:
(http://baniels.com/misc/jrerror2.jpg)

This is what I see when I try to uninstall JRiver:
(http://baniels.com/misc/jrerror3.jpg)

This is what I have so far tried:

• Reboot
• System restore
• Safemode
• Stop all jriver services
• Disable antivirus
• Add exceptions to antivirus in JRiver program and user folders

Any help would be appreciated.

Title: Re: Can't open, reinstall, or uninstall
Post by: Matt on August 13, 2014, 01:21:02 pm

Install over the top and close Explorer (or other file managers) to release the lock on JRTools.dll.

You could also reboot and then reinstall first thing.

Title: Re: Can't open, reinstall, or uninstall
Post by: baniels on August 13, 2014, 01:27:24 pm

Matt. Thank you for the tip.

I initiated the installation, then closed explorer.exe from the task manager, then proceeded with the installation. Worked like a charm.

Thanks again.