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More => Old Versions => JRiver Media Center 20 for Windows => Topic started by: H2OSkier on August 17, 2014, 10:32:01 am

Title: Help with billing issue
Post by: H2OSkier on August 17, 2014, 10:32:01 am

Hello,

I purchased the MC20 upgrade on 8/10 for $18.98.  I left the tab with the registration code open and put my laptop to sleep.  On 8/15 when I opened my laptop, windows rebooted to finished an update.  When I reopened my browser the tab reloaded and I was charged another $21.98.  I was never asked for any confirmation it just went ahead and charged me again.  I've learned don't leave the darn registration page open !!

How can I get some help in resolving this issue.

Thank you for the help.

Ken

Title: Re: Help with billing issue
Post by: JimH on August 17, 2014, 10:43:37 am

Please send your details to Deanna at jriver.  Let her know how you paid, but don't include any credit card info.

She will fix it tomorrow.  Thanks for the purchase.