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More => Old Versions => JRiver Media Center 20 for Windows => Topic started by: nbtnt1 on September 07, 2014, 05:20:41 am

Title: Problem loading the web browser engine
Post by: nbtnt1 on September 07, 2014, 05:20:41 am
Using a Dell XPS (SSD) 16GB mem, Windows 8.1
Just installed version 200012 of MediaCenter
In standard view: Services And Plugin --> Amazon i get the following message:
"There was a problem loading the web browser login"
Similar result with other websites trying to open in MC.

In Options I have tried to set Web Browser to be both IE and Chromium
Same result.

This works with version 19 on the same machine

I can't find any sensible solutions in the other threads.
I have tried to reinstall a few times e.g with IE set as default browser (then Chrome as def browser). No luck.

Any suggestions appreciated.
Title: Re: Problem loading the web browser engine
Post by: Matt on September 07, 2014, 07:09:14 pm
That's really a mystery.  It's not working with IE or Chrome? 

A full re-install might help.
Title: Re: Problem loading the web browser engine
Post by: nbtnt1 on September 08, 2014, 02:12:31 pm
i Uninstalled both v 19 an 20 on the PC
Then installed ver 200012 again, and now I can see that Norton Internet Security has removed jrweb.exe
Threat name : SONAR.Heuristic.120

I then downloaded and installed ver 20010
and it worked !

A copy from clipboard below:

Filename: jrweb.exe
Threat name: SONAR.Heuristic.120
Full Path: Not Available
Details
Few Users,  Very New,  Risk High

[snip]
Title: Re: Problem loading the web browser engine
Post by: Matt on September 08, 2014, 02:14:39 pm
No idea why Norton is complaining, but just suppress it.  If JRWeb.exe isn't allowed to run you'll get no browser, which is what you saw.
Title: Re: Problem loading the web browser engine
Post by: Hendrik on September 08, 2014, 02:19:47 pm
You should report it to your AV maker as a false positive, there is nothing we can really do about it.