INTERACT FORUM

More => Old Versions => Media Jukebox => Topic started by: bditty on February 03, 2002, 06:09:14 am

Title: Just paid-now won't work! Help!
Post by: bditty on February 03, 2002, 06:09:14 am

I evaluated MJ for the 30 day period and loved it so I decided to buy it.  Ever since I purchased, I've had problems.  I really want to keep this so please help.  Here is the story.  I hit the buy button and put in all my information, when I went to export the rrg file to save it to a disk, I got an error and the program closed.  I did get the rrg file exported so that part is ok.  I then went into MJ and got a page fault with Kernel32.dll.  I then deinstalled, reinstalled and still did the same thing.  I then decided to deinstall and run scandisk and disk defrag - then I reinstalled again - same error.  I then reinstalled my windows 98 and tried reinstalling/deinstalling again and I still get the same error message as soon as I open up the file.

Please help as I just payed for this and it's not working at all. Thanks!

-Bob

Title: RE:Just paid-now won't work! Help!
Post by: JimH on February 03, 2002, 06:29:09 am

Next time, please use a subject that describes the problem.  "Page fault, kernel32 error", for example.

What version of MJ do you have?

What OS?

At exactly what point do you get an error?

Title: RE:Just paid-now won't work! Help!
Post by: KingSparta on February 03, 2002, 06:46:58 am

bditty

In MJ "Help", "System Info", then paste the info here to the forum

Title: RE:Just paid-now won't work! Help!
Post by: bditty on February 03, 2002, 11:35:44 am

I will put the error in the message next time.

I have MJ 7.2 (latest because I downloaded again from your website just today).  The error message comes up right after opening and after the MJ pop up window goes away and the actual program tries to come up.

I'm running Windows 98 (second edition).

-Bob

Title: RE:Just paid-now won't work! Help!
Post by: steve621 on February 03, 2002, 05:53:49 pm

I went through the same situation today.  I have no idea what to do.
HELP

Title: RE:Just paid-now won't work! Help!
Post by: Alonso N on February 03, 2002, 06:56:57 pm

Aspi layer?

Get Aspi check (search here for references) and insure that it's ok.

Can you play/burn with other software?

Do you have other burner software installed?

Steve621-more info, please.  System, OS, etc.