INTERACT FORUM
More => Old Versions => JRiver Media Center 20 for Windows => Topic started by: Matt on November 07, 2014, 12:13:37 pm
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We're having a few reports of hangs.
Can anyone having a hang use MC's logging (Help > Logging) to get a log and post it here?
Thanks.
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Please post the following. We're looking for a pattern.
20.0.33 is at the top of this board. Test it first.
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Full version of MC in use
Version of Windows
Filetypes played
NAS or Local Drive
Tested with antivirus uninstalled?
Tested with memory playback off?
Tested with auto import off?
Theater View or Standard View?
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what about this?
http://yabb.jriver.com/interact/index.php?topic=91769.0
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Don't forget that - over the last year or two - roughly ten people have verified that they fixed hangs by changing the browsing engine from Chromium to Internet Explorer.
(The best theory is that it hangs trying to download some Chromium file.)
Personally, I would prefer that the browsing engine not be used at all, if the user is not doing anything on the web with MediaCenter.... but it seems to display some Standard View screens using the browsing engine. I'm not sure why this is needed if the user is just playing local audio files.
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Don't forget that - over the last year or two - roughly ten people have verified that they fixed hangs by changing the browsing engine from Chromium to Internet Explorer.
(The best theory is that it hangs trying to download some Chromium file.)
Personally, I would prefer that the browsing engine not be used at all, if the user is not doing anything on the web with MediaCenter.... but it seems to display some Standard View screens using the browsing engine. I'm not sure why this is needed if the user is just playing local audio files.
Good point- and I had wondered about the Google Chrome issues. AFAIK IE is on it's way out (maybe not in the USA), so the brilliant minds that weave and tend MC can surely weed out a Chrome associated glitch.
And is there a way the browsing engine can be switched off?
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We're having a few reports of hangs.
Can anyone having a hang use MC's logging (Help > Logging) to get a log and post it here?
Thanks.
I find that it does that windows thing of going unresponsive rather frequently these days, possibly since going beyond 20.0.21 but certainly since going from 19 to 20. Is this the sort of hang you mean or do you mean a hard hang (as in, must be killed)?
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Hangtime
Wouldn't go from 1 song to the next.
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Hangtime 2.
WDTV disappears from Playing Now- directly after previous hang (above0.
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Hang/Crash
Starting from Standard View, toggling to Theater View and use the scrolling wheel on my mouse to navigate secondary rollers.
The log shows a crash, not a hang .. but it often just hangs
edit -- sorry Matt forgot the details
Full version of MC in use 20.0.33
Version of Windows Win7 64bit
Filetypes played - flac and mkv
NAS or Local Drive - internal HD only for this log
Tested with antivirus uninstalled? no; deactivated, yes
Tested with memory playback off? yes
Tested with auto import off? yes
Theater View or Standard View? theater view; no hangs in standard (although it does hang going from starting a video in standard view =>Display mode => then Theater view
note : changed browser engine from IE to Chromium and can no longer provoke the hang in theater view)
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hang again last nite,
i foolishly reset the HTPC as the media server, playing movie via Gizmo and watching TV and the JRiver hung. as per usual the gizmo stopped but TV kept going until i clicked a mouse or hit a button then it went gray and had to reboot JRiver. as i had to reboot JRiver i see no difference as a customer between this and a crash. and again user for years never had a problem until MC 20.
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hang again last nite,
i foolishly reset the HTPC as the media server, playing movie via Gizmo and watching TV and the JRiver hung. as per usual the gizmo stopped but TV kept going until i clicked a mouse or hit a button then it went gray and had to reboot JRiver. as i had to reboot JRiver i see no difference as a customer between this and a crash. and again user for years never had a problem until MC 20.
a log would help in this thread if you want to be part of the solution
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I have not done this before so I hope this will give you access to this log it is over the size that can be uploaded.
https://www.dropbox.com/s/zp51a8ecx3t42t5/JRiver%20Log%202014-11-12%2006-28-19.zip?dl=0