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More => Old Versions => JRiver Media Center 20 for Windows => Topic started by: Ghubbard on November 23, 2014, 01:11:13 am

Title: Uninstall failed and then reinstall failed
Post by: Ghubbard on November 23, 2014, 01:11:13 am

Since I upgraded to MC20, which I love, I noticed that my computer system sounds were gone.  So I tried to uninstall the program and it did not complete.  I then tried to reinstall it and got error about not being able to copy files in a .dll library.  It said to uninstall and install again. 
I'm in a loop! 
Any ideas to clean my computer of all MC20 app and then start over with a clean install?

Help
George

Title: Re: Uninstall failed and then reinstall failed
Post by: JimH on November 23, 2014, 06:35:37 am

Try reinstalling as admin.  I don't know what the problem might be.

Title: Re: Uninstall failed and then reinstall failed
Post by: CountryBumkin on November 23, 2014, 06:37:46 am

Also turn off any anti-Virus protection program - possibly it's blocking the install.

Title: Re: Uninstall failed and then reinstall failed
Post by: mbagge on November 23, 2014, 01:32:27 pm

If the playback devices are missing, you should reinstall the sound card drivers.

The MC20 installation comes with a playback device driver of its own. This requires elevated rights. If you didn't do this already, rightclick the MC20 install file and choose "Run as Administrator".