INTERACT FORUM

More => Old Versions => JRiver Media Center 20 for Windows => Topic started by: jameskwilson on November 23, 2014, 09:03:39 am

Title: Problem upgrading to MC 20
Post by: jameskwilson on November 23, 2014, 09:03:39 am

I'm not sure what else to do. I am currently running MC 17. I purchased the upgrade to MC 20 and got the new registration code by e-mail. Media Center was not activated automatically I double click the attached install key I just get lines of code. Whenever I double click on the registration code link I get the message "error restoring the license." Any help would be appreciated. I'm prettyy amateur at doing this stuff

Title: Re: Problem upgrading to MC 20
Post by: kwingylee on November 23, 2014, 09:30:28 am

I did the same today: Upgrade to 20 from 17. It failed to installed automatically with the same error code. I am running INTERNET explorer as recommended.
I try restore a couple of times and got the same problem. I am down to 8 restores now. I hope J RIVER fixes this soon and give me back the two restores that I have just wasted!

This is not what I expect after using J RIVER since Media 16

Title: Re: Problem upgrading to MC 20
Post by: ~OHM~ on November 23, 2014, 10:02:15 am

You guys know that you need to download and install MC20 first right...

Title: Re: Problem upgrading to MC 20
Post by: glynor on November 23, 2014, 01:20:32 pm

Yes. You must download and install MC20 to be able to install your license.

Also, read this:
http://wiki.jriver.com/index.php/Restoring_a_License

Don't worry about using up your restores.  JRiver staff can reset these for you if needed.

Title: Re: Problem upgrading to MC 20
Post by: kwingylee on November 24, 2014, 07:54:08 pm

Thanks Guys  :-[