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More => Old Versions => JRiver Media Center 20 for Windows => Topic started by: kwerk on November 24, 2014, 01:05:50 am

Title: Registration Code not recognised [Solved]
Post by: kwerk on November 24, 2014, 01:05:50 am

Hi

I have purchased and own Media Center 20 and have received my registration code.

When I enter my registration code into JRiver it says that it is not valid and when I attempt to restore my license using my email address the email response states I am only licenced for MC 18 & 19 even though I have purchased MC 20.

Could someone at JRiver please help me?

Thanks

Title: Re: Registration Code not recognised by JRiver
Post by: JimH on November 24, 2014, 06:44:18 am

Maybe you need to install MC20.

http://wiki.jriver.com/index.php/Restoring_a_License

Title: Re: Registration Code not recognised by JRiver
Post by: kwerk on November 24, 2014, 02:42:12 pm

I can confirm that MediaCenter200041.exe is installed. I just downloaded the installer and installed it.

After installation, when MC 20 starts, a dialog appears stating that "The trial period has expired". There are 3 buttons "Purchase", "Restore License" and "Cancel".

I click "Restore License" and in the "Restore Licence" prompt I enter the registration code I was provided when I purchased MC20 and click "Ok".

After entering the registration code an "Information" prompt appears stating "this license is not valid" as the error details.

Can you please assist?

Title: Re: Registration Code not recognised by JRiver
Post by: JimH on November 24, 2014, 03:16:38 pm

Your most recent license is for MC19, as far as I can tell.  You can download it and install it.  Start here:
http://wiki.jriver.com/index.php/Restoring_a_License

Title: Re: Registration Code not recognised by JRiver
Post by: kwerk on November 24, 2014, 03:49:46 pm

Hi JimH

I am definitely licensed for MC20 and currently have it running on my media server. I am trying to install it on my laptop which I use as my main media player.

I purchased MC20 on 11/08/2014 and received my registration code and purchase confirmation via email from buy-button@jriver.com at 11/08/2014 11:16 AM.

I also have credit card proof of the payment.

Obviously I am reticent to post either my registration code/license details or my credit card details on an open forum, so is there any way my purchase and license can be verified by other means? I am happy to provide proof of purchase in a more secure mode of communication.

Thanks

Title: Re: Registration Code not recognised by JRiver
Post by: JimH on November 24, 2014, 03:55:25 pm

Please send me the address you purchased with so I can find the license.  Sometimes there is a typo in the email.

I'm jimh at jriver

Title: Re: Registration Code not recognised by JRiver
Post by: JimH on November 24, 2014, 06:34:41 pm

The bank had reversed the charge so JRiver revoked the license.

Title: Re: Registration Code not recognised [Solved]
Post by: RHA on December 13, 2014, 01:51:07 am

I am also having this problem.  "We could not find that license".  But I was just sent the code to restore it??  Help please.
RHA