INTERACT FORUM

More => Old Versions => Pono Music => Topic started by: partly on March 28, 2015, 07:47:40 pm

Title: pono desktop app will not connect to pono music world after switch to firefox
Post by: partly on March 28, 2015, 07:47:40 pm

Ever since I switched from chrome to firefox i cannot get the desktop app to connect to pono music world.  when I try to login, it tells me it can't find the server.  However, it did download an upgrade, so the desktop app is connecting to the web.  I went to the tree and switched it from chromium to IE, no help.  I also tried several older versions of the desktop app installs, still no help.  I cannot download music - and this is a SERIOUS problem!  help please!

Title: Re: pono desktop app will not connect to pono music world after switch to firefox
Post by: partly on March 29, 2015, 07:24:57 pm

how do I get some tech support on this?  thanks, partly

Title: Re: pono desktop app will not connect to pono music world after switch to firefox
Post by: ~OHM~ on March 29, 2015, 08:03:26 pm

You should probally post this in the Pono area!

http://yabb.jriver.com/interact/index.php?board=41.0

Title: Re: pono desktop app will not connect to pono music world after switch to firefox
Post by: JimH on March 30, 2015, 06:29:12 am

Official support is on the forum at ponomusic.com.

Title: Re: pono desktop app will not connect to pono music world after switch to firefox
Post by: JohnT on March 31, 2015, 09:09:24 am

If you send a Media Center log file we'll take a look:
1. Help / Logging / Enable logging
2. try (and fail) to login to Pono store
3. Help / Logging / Report problem
4. send log to logs at jriver dot com