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More => Old Versions => JRiver Media Center 20 for Windows => Topic started by: StefanH on April 08, 2015, 05:56:14 am

Title: Media Center always crashing when quitting
Post by: StefanH on April 08, 2015, 05:56:14 am

My Media Center (latest Version) is (nearly) always crashing when I quit the programm. This happens on two different PC both with Windows 8.1.

The media libraries are stored locally. All media files (music, photos and TV-Recordings from WMC) are stored on a Windows 2012 server.
The troubleshooting guide was not quite helpfull resp. didn't described my issue.

Do you have any suggestion what to do?

Title: Re: Media Center always crashing when quitting
Post by: glynor on April 08, 2015, 02:10:11 pm

Sorry for the trouble.  Unfortunately, that Log ZIP file doesn't include a crash dump.  Try again, making the log package immediately after re-launching MC after it crashes.

The most common cause of crashes when quitting is an audio driver issue, but that isn't always the case.

Please also try to answer as many of the questions in the Troublshooting Guide's Look for Patterns and Report the Issue sections (http://wiki.jriver.com/index.php/Troubleshooting_Guide#Look_For_Patterns) as is possible.  Thanks!