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More => Old Versions => JRiver Media Center 20 for Mac => Topic started by: chriswimlett on April 26, 2015, 09:15:58 am

Title: JRiver crashing when editing soloists tag
Post by: chriswimlett on April 26, 2015, 09:15:58 am

JRiver sometimes crashes when I'm editing the soloists tag in the text editor window, usually when I click on OK to save the edit.  It used to happen occasionally but seems more frequent since the latest upgrade - several times in the last two days for example.    Has anybody else had this problem?

Log file is attached.

Title: Re: JRiver crashing when editing soloists tag
Post by: JohnT on April 27, 2015, 09:45:00 am

It's not clear from the log file what's causing this.  Could you also post the Mac crash report?  Thanks.

Title: Re: JRiver crashing when editing soloists tag
Post by: chriswimlett on April 27, 2015, 12:46:09 pm

Can you tell me where the Mac crash report is?

Title: Re: JRiver crashing when editing soloists tag
Post by: JohnT on April 27, 2015, 02:41:23 pm

1. Click the Finder icon in the Dock.
2. From the Go menu, choose Utilities.
3. In the Utilities folder, open Console.
4. In the Console window, click the triangle icon next to "User Diagnostic Reports":

Then you should see the crash report for Media Center.  You can right-click and select "show in Finder" to find the file.

Title: Re: JRiver crashing when editing soloists tag
Post by: chriswimlett on April 27, 2015, 03:45:27 pm

Thanks John,  I've attached the two crash logs from yesterday

Chris

Title: Re: JRiver crashing when editing soloists tag
Post by: JohnT on April 27, 2015, 05:23:13 pm

Thanks for the crash report, it pointed to a possible problem.  Try the next build and see if it happens anymore.

Title: Re: JRiver crashing when editing soloists tag
Post by: chriswimlett on April 28, 2015, 10:51:49 am

Thanks John, I'll test with the next build,

Chris