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More => Old Versions => JRiver Media Center 19 for Windows => Topic started by: Krunchy on May 06, 2015, 03:07:54 pm

Title: Critical error: need to reinstall the programm
Post by: Krunchy on May 06, 2015, 03:07:54 pm

hello,

here what i have when i launch jriver

the following module has failed to load
C:/programm(x86)/J River/Media center19/Media center 19.exe

It has reported the following error

failed to load JRTools

Please reinstall the latest version of the progemm

I might had a virus (trojan) but it was blocked by my antivirus (avast)

What should i do? and how?

Thanks for your help

Title: Re: Critical error: need to reinstall the programm
Post by: JimH on May 06, 2015, 04:37:18 pm

The antivirus itself may be the problem.

Disable it to test.  Reinstall MC19.  See the wiki topic on "Old Versions".

You may have to uninstall the antivirus to make sure it isn't the problem.

Title: Re: Critical error: need to reinstall the programm
Post by: Krunchy on May 13, 2015, 10:54:44 pm

Hello,

thanks a lot, I did what you said (disable antivirus, reinstall jriver) and it worked perfectly.
I'm pretty amazed to have recovered almost everything, so fast and so easely.
there is just one thing: when i lauch the theater view, i've this error message: error stating direct3d engine (error geting adpater information).

Any idea?

Thanks again