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More => Old Versions => JRiver Media Center 21 for Windows => Topic started by: eddyshere on August 06, 2015, 12:36:51 pm

Title: Registration code expired
Post by: eddyshere on August 06, 2015, 12:36:51 pm

On the 19 July I bought (paypal) an MC21 licence and saved the respective mjr file. Now that MC21 is available I installed it. When I use my MC21 registration file it tells me "your licence file has expired". ..I can restore

When I ask for my code to be e-mailed again i get :

JRiver, Inc. Media Center 20 Windows: 3SOI1-....., no restores
JRiver, Inc. Media Center 20 Master: UP7E5-....., 20 restores left
JRiver, Inc. Media Center 17: 5VNT9-......, 10 restores left
JRiver, Inc. Media Center 18: BGHJ7-......., 10 restores left
JRiver, Inc. Media Center 18: I9C86-........, 10 restores left
JRiver, Inc. Media Center 19 Windows: E5132-......., 10 restores left

No trace of MC21....what to do ??

Title: Re: Registration code expired
Post by: glynor on August 06, 2015, 01:37:01 pm

Registration Codes never expire.  Those are the codes shown in the email you listed.

Install Keys (the MJR File) expire after 14 days.  After that, to re-use your license, you have to generate a new Install Key.  This is called a "Restore".

More info:
http://wiki.jriver.com/index.php/Restoring_a_License

Title: Re: Registration code expired
Post by: glynor on August 06, 2015, 01:42:09 pm

When you purchased MC21, if you used a different email address, it wouldn't be in that list.  Try other email addresses you may have used.

If you still can't find it, then you may have made a typo in the email address when entering it, and someone from JRiver will have to search for it for you, I think.

Title: Re: Registration code expired
Post by: JimH on August 06, 2015, 02:02:47 pm

Your MC21 license used the adress that begins with "r" at yahoo.

Title: Re: Registration code expired
Post by: eddyshere on August 06, 2015, 02:26:07 pm

Hi Jim and Glynor, thanks to take the time. It's the one i have checked. I just cannot find the e-mail. I still have the paypal receipt I could mail to you.
 
Anyway I have just bought a second master licence : as I stated several times the software is worth any single dollar for me and as I will anyway use 21 to try out the linux version and further expand the system through the house I already plan to restore a zillion times switching regularly hardware out.

Title: Re: Registration code expired
Post by: JimH on August 06, 2015, 02:30:24 pm

Look for email from buy-button@jriver.com.  It could be in your spam folder.  Try sending yourself the licenses again and then look.

Yahoo has blocked our mail in the past.

Title: Re: Registration code expired
Post by: eddyshere on August 06, 2015, 02:44:20 pm

no avail sorry really don't find that one. 

If somebody could just resend it to me....no hurry...it would be great. The paypal transaction sent USD 18.98 to info(at)jriver.com on july 19th, Time:   15:59:50 MESZ.

Title: Re: Registration code expired
Post by: JimH on August 06, 2015, 04:08:47 pm

Your MC21 license email was similar but not the same as your MC19 license.  I changed it and mailed your license to you.

Title: Re: Registration code expired
Post by: eddyshere on August 07, 2015, 12:30:37 am

got it. thanks a lot

Title: Re: Registration code expired
Post by: CountryBumkin on August 07, 2015, 07:16:39 am

Quote from: JimH on August 06, 2015, 04:08:47 pm

Your MC21 license email was similar but not the same as your MC19 license.  I changed it and mailed your license to you.

Who else but JRiver would go this extra step? That's great customer service!