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More => Old Versions => JRiver Media Center 21 for Windows => Topic started by: Deamonc on August 13, 2015, 07:55:18 pm

Title: Version 21 and Norton Sonar stopping it being installed properley
Post by: Deamonc on August 13, 2015, 07:55:18 pm

I am unable to install version 21 as Norton's Sonar is reporting that jrweb.exe is behaving suspiciously and removes it. I have had no issues with version 19 or version 20 before. Any ideas what I can do about this?

Title: Re: Version 21 and Norton Sonar stopping it being installed properley
Post by: glynor on August 13, 2015, 07:58:26 pm

Tell Norton you have a false positive, and set it to exclude MC and its associated processes.

Title: Re: Version 21 and Norton Sonar stopping it being installed properley
Post by: AlexS on August 14, 2015, 11:25:23 pm

Checksums?

Title: Re: Version 21 and Norton Sonar stopping it being installed properley
Post by: astromo on August 15, 2015, 04:48:47 am

Quote from: Deamonc on August 13, 2015, 07:55:18 pm

I am unable to install version 21 as Norton's Sonar is reporting that jrweb.exe is behaving suspiciously and removes it. I have had no issues with version 19 or version 20 before. Any ideas what I can do about this?

I work with Symantec EndPoint and this sort of response is not uncommon. I flick the trust switch on MC quite regularly.

Quote from: glynor on August 13, 2015, 07:58:26 pm

Tell Norton you have a false positive, and set it to exclude MC and its associated processes.

The voice of wisdom. Suggest that this advice be followed.

Title: Re: Version 21 and Norton Sonar stopping it being installed properley
Post by: RoderickGI on August 15, 2015, 06:32:04 am

I had this with the latest, Windows 10 compatible version of Norton 360. As the others suggest, when it popped up a message and stopped the program working, I just told Norton to allow it, always.

Worked fine since then.

BTW, I'm not on MC21 yet. This happened on MC20.0.126. The problem was obviously with a change in the Norton product.

Title: Re: Version 21 and Norton Sonar stopping it being installed properley
Post by: AlexS on August 16, 2015, 04:02:33 pm

Feature request - Please supply checksums with your downloads. Or maybe I missed them.
Thanks

Title: Re: Version 21 and Norton Sonar stopping it being installed properley
Post by: Hendrik on August 16, 2015, 04:48:25 pm

Quote from: AlexS on August 16, 2015, 04:02:33 pm

Feature request - Please supply checksums with your downloads. Or maybe I missed them.

Our installer is digitally signed, as long as the signature can be validated (which Windows does automatically when you execute it, or you could do it manually), the integrity of the download is guaranteed.

Title: Re: Version 21 and Norton Sonar stopping it being installed properley
Post by: glynor on August 16, 2015, 06:18:47 pm

Here's how you can check it yourself:
https://www.grc.com/pw/patchsig.htm