INTERACT FORUM
More => Old Versions => JRiver Media Center 24 for Windows => Topic started by: JimH on February 21, 2018, 09:55:09 am
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Special prices are currently available on JRiver Media Center 24 upgrades. You can upgrade from any previous version.
All licenses sold now are MC24 licenses that also work with MC23.
Please read Upgrade Help (https://yabb.jriver.com/interact/index.php/topic,114521.0.html) first.
If you still have questions, please post them here.
Thanks.
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good to know...
Is the price for upgrade the same coming from MC23 or older versions?
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Same.
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I bought mine on the 18th so am not sure what I've got.
The licence says Media Center24 but when I hover the mouse over it the popup says Media Center23
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Nevermind, found the answer to my question. New features are listed here:
https://yabb.jriver.com/interact/index.php/topic,114527.0.html
-tm
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Hi
I purchased a full license february 6th. Will that license include MC24?
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Your license will say for which version it is, check your purchase email. We've been issuing MC24 licenses silently for about 3 weeks now, and it'll be another couple months before MC24 will actually be available.
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It seems that the main upgrades in MC24 are related to video use. Is there anything for someone like me who uses it primarily, if not quite exclusively, for audio?
Or would it be better for an audio user to upgrade to a later version that comes available?
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MC24 isn't available yet, isn't built yet. Every new version has something for audio, video, etc. We never stand still.
You can wait until later in the year, to see what happens, but the price will increase. The regular upgrade price has been $26.98 for a single OS. It's $18.98 now.
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I purchased a full license february 6th. Will that license include MC24?
You have mail.
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You are awesome!
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I purchased my MC license in january...
the email talks just about MC23.
Does it mean it will not cover MC24 ? :'(
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Hi
I just have seen the anouncment of a new version, upgrade.
I actually have purchased the upgrade to MC23 before it was available.
I have not installed MC23 and now is MC24 for upgrade.
I guess the cadence is a bit too fast for me...
May however purchase the MC24 upgrade now...
Can I directly upgrade form MC22 to MC24 not intalling beforehand MC23?
Peter
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Yes, the prior version number does not matter (AFAIK).
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Do you plan on sending emails to all MC23 owners informing them about the early bird purchase price for MC24 like you usually do? I plan on upgrading tomorrow when my monthly check comes in but wouldn't have known about if I didn't occasionally lurk on this website.
Cheers,
Robin
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We will send an e-mail soon.
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I only use the Audio Mode. What can we look forward to in MC 24 for the Audio Mode?
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I just upgraded to MC 23 in January. You've stated you started providing MC 24 licenses about 3 weeks ago, slightly less than when I bought my upgrade. Any chance for some grace where my license can be for MC 24?
Thanks
John
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I just bought MC24 Windows. When I try to update my license, I see that my previous version was a Master License and I get a message that my versions don't match. Do I need to now buy a Master License or can I upgrade the Windows version or what? I really only use Windows.
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We'll check.
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Hi,
I purchased an upgrade to version 23 Master on Jan14, 2018.
Do I have pay again to upgrade to version 24.
Sincerely,
Lowell
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You have mail.
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Hello, Do I have to upgrade?? I paid for MC23 and it stopped working after about a month. I could not get the G or F display to come up. I posted about it on the forums but never got anywhere. I went back to using MC22 and have had no problems. I don't think I want to upgrade for fear it will not work. The only thing I use it for is to rip my CD's to my library and download music from HDTracks and Acoustic Sounds. I also use the SD Cards I make in my Sony HW-45 and Pono player. Will I run into problems if I don't upgrade? Thanks:)
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I just bought MC24 Windows. When I try to update my license, I see that my previous version was a Master License and I get a message that my versions don't match. Do I need to now buy a Master License or can I upgrade the Windows version or what? I really only use Windows.
Hi, I did the same thing! When I try to upgrade it says "Your license file is for a different product." I only use Windows as well!
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I have a Master licence of MC23 and purchased the MC24 preorder. I got the install key. I was able to install it on 2 of my laptops but on the other one it keeps saying "Your license file is for a different product". Please advise what to do?
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Hi,
Can you please Explain will be the upgrade path for (baked) Id’s?. I have both a Nuc based and two Rasberry versions. These are on top of a Master Licence?
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Hello
I use MC 23 W10 64-bit. Is the upgrade compatible?
Thanks!
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I bought the MC23 upgrade just two and half month ago and now I should pay for the MC24 upgrade again after such a short time?
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I use MC 23 W10 64-bit. Is the upgrade compatible?
Yes.
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Can you please Explain will be the upgrade path for (baked) Id’s?. I have both a Nuc based and two Rasberry versions. These are on top of a Master Licence?
The Id uses a different license and is only upgraded through the Id software.
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I have a Master licence of MC23 and purchased the MC24 preorder. I got the install key. I was able to install it on 2 of my laptops but on the other one it keeps saying "Your license file is for a different product". Please advise what to do?
You probably need to install the latest build of MC23. Earlier builds won't work with an MC24 license.
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I have a MC23 master licence. Just upgraded to MC24 Master Licence. No problem installing licence to my Mac but on my Windows 10 machine it says 'Your licence file is for a different product'. I see you have replied to someone else with similar problems. I have reinstalled as you suggested to them with MC23 to 23.0.102 which my install said it was before I reinstalled/updated and I continue to get same problem. Please help.
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Hello!
Today I got the offer to pre-order the upgrade to MC 24 at a preferential price. In the order or payment process you will be asked for the valid mail address and password. Unfortunately, I forgot the PW, the registration code of the MC 23 purchase is still available to me.
Nowhere I see a way to reset the PW and therefore I'm not able to go through the purchase process.
I would be glad, if someone could give me a tip.
Ado
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When you purchase, you can use any password. It's only used for changing your e-mail later.
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Hi Jim,
Thank you for your quick reply. Everything worked now.
Best regards
Ado
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The Id uses a different license and is only upgraded through the Id software.
So will the ID's be upgradeable to 24? And if so at what cost and how?
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The Id upgrades itself. It has no version.
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I am currently running MC23 on a two Windows machines 7 & 10, and a trial version on Ubuntu. I want to upgrade to a Master License and MC24. What is the best way to proceed?
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I upgraded to MC23 January 20th 2018, do I have to buy another Master Licence for MC24.
Sincerely
Hato
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You have mail.
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Any license purchased now is for MC24.
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Tried 5 times to purchase and failed every time. Can you provide some instructions on how to fill out the form re: the credit card? I had this problem last year and forgot what I did... use dashes, not use dashes? Neither worked this year. Keeps going back to Mastercard when it returns with the error.
This should be easier...
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It's probably a bank problem. You could call them, but they may not be able to tell you much.
We get no information when the bank declines a credit card.
You don't need to enter dashes in the credit card number.
Paypal might work for you.
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I have purchased version 22, purchased the upgrade to 23 and today purchased the upgrade to 24, but I still have 22 on the computer, I tried to install and it says I have the wrong key
And I seem to be very inept at searching your forum to find answers (source of the most frustration)
So I still have 22 on my computer and I do not know what to do!
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Download MC23 and install it. Then restore your license.
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Download MC23 and install it. Then restore your license.
I have the same problem. I cannot install MC23 for more than 15 times. I gave up. but now there is MC24......
May I install the MC23 successfully first, then keep the chance to buy the MC24?
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Jim,
Can I get an answer to my post on upgrade Questions? It is #22. Maybe you did reply and I don't see it??
Thanks,
Bob
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I'm not Jim, but you don't have to upgrade. All previous versions will continue to work if you have a valid install key.
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I just bought MC24 Windows. When I try to update my license, I see that my previous version was a Master License and I get a message that my versions don't match. Do I need to now buy a Master License or can I upgrade the Windows version or what? I really only use Windows.
Jim, Do you have an answer for this? Can/should I cancel the purchase?
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A Master License can only be upgraded to another Master License. If you ever had a Windows license before from any previous MC version, you can use that to upgrade, any license from MC10 to MC23 is elligible.
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A Master License can only be upgraded to another Master License. If you ever had a Windows license before from any previous MC version, you can use that to upgrade, any license from MC10 to MC23 is elligible.
OK, I found that I had a windows license for MC20! I installed it (MC20) and then it worked to run the attached registration-file from the purchase! So far so good! But should not the MC20 uppgrade to MC24?
Now I have an old MC20 with a windows license and a MC23 with a master license.
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Hello,
I have MC23 installed and I just bought the MC24 windows license in preorder, but I wanted to buy the master licence. I have to pay the upgrade entirely?
Thanks in advance.
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Hi, been using jriver for years, and currently use 23. bought 24 yesterday and i keep getting emails with the reg code. had 5 now. there doesnt seem to be a place to insert it into 23, and i expect it should already have been upgraded automatically on this pc.
it is not usual to get the code sent 5 times, or am i missing something???
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I have MC23 installed and I just bought the MC24 windows license in preorder, but I wanted to buy the master licence. I have to pay the upgrade entirely?
You have mail.
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I have the same problem. I cannot install MC23 for more than 15 times. I gave up. but now there is MC24......
May I install the MC23 successfully first, then keep the chance to buy the MC24?
You can install MC23 now and purchase. You will receive an MC24 license that works with MC23 now and will work with MC24 when it is available.
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Hi-fairly new customer who purchased Windows MC22 last summer (Great investment!) Just this week purchased license for MC24. I realize that MC24 is not ready yet. I have been following this thread and am a bit confused. When saving the registration code I did get the "Your license file is for a different product." I wasn't sure if I just hold tight till 24 is ready or do I need to do something else.
Thanks for the help in advance. I have learned a lot on this board over the last year.
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You could download MC23 and install it, then restore your MC24 license.
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Hi-fairly new customer who purchased Windows MC22 last summer (Great investment!) Just this week purchased license for MC24. I realize that MC24 is not ready yet. I have been following this thread and am a bit confused. When saving the registration code I did get the "Your license file is for a different product." I wasn't sure if I just hold tight till 24 is ready or do I need to do something else.
Thanks for the help in advance. I have learned a lot on this board over the last year.
I've got the same problem, I'm running MC22 at the moment and have just bought MC24 but I'm getting the exact same "different product" message. Do I need to get MC23 first before I can download 24? Please excuse my ignorance, this is my first post on this site and it's taken me about an hour to work out how to post this!
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Malcy: Jim's advice was perfect. I found the mc23 link in the mc23 forum. Downloaded 23 and am listening right now as I await 24 in a few weeks.
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Hi, been using jriver for years, and currently use 23. bought 24 yesterday and i keep getting emails with the reg code. had 5 now. there doesnt seem to be a place to insert it into 23, and i expect it should already have been upgraded automatically on this pc.
it is not usual to get the code sent 5 times, or am i missing something???
hi again. im up to 10 emails with the reg code now. this is becoming ridiculous. is thee any way to stop this?
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hi again. im up to 10 emails with the reg code now. this is becoming ridiculous. is thee any way to stop this?
I just checked your licenses and I don't see a problem.
Try rebooting your machine.
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Hi
I purchased a full license 2017-12-07
Will that license include MC24?
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No. Sorry. The upgrade is discounted right now.
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I just checked your licenses and I don't see a problem.
Try rebooting your machine.
tried rebooting the 2 machines i use. they are still coming.. up to 14 buy button emails with the licence attatchment. i do have 2 other machines but neither have been used for some time.
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That's odd, something has to be wrong for the registration not to take and for it to keep prompting you. Are you changing system hostnames? Have the wrong system time set? Hardware changes? Something strange like that?
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nothing i can put a finger on. ive not changed anything on either machine. just bought the upgrade. im up to 15 emails now.
both pc's updated themselves on a restart as per often happens. im marked as fully registered etc. but i cannot really see why this would be connected as i cannot add a licence no to the program as it was already licenced at 23.
dont fancy this continuing until 24 is released tbh. can only presume there is a hiccup on the buy button sender. i have also checked paypal and ive only been charged once....so far lol
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Are the headers of the e-mails the same?
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yes, they just go up in number. last one is no 16 of same email. ie buy button 16
then media center 24 windows attachment with the huge number, which ive saved a few times. only thing that changes is the date.ie todays is 4th.. yesterday it said 3rd etc. it is becoming annoying tbh.
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Any license purchased now is for MC24.
Hello JimH, I upgraded to MC23 January 24th 2018, do I have to buy another Windows Licence for MC24, so soon?
Best regards
Dave
superbike999
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You have mail.
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We'll check.
I'm running 22.0.108 Master. I don't know what to do. Is my windows 24 standard license not going to work to upgrade. What's my best next step please? Music lover, not a power user.
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Purchased VER23 Feb 10,2018. Do I still have to pay to upgrade to ver 24. This is for Mac.
Thank You
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You have mail.
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I'm running 22.0.108 Master. I don't know what to do. Is my windows 24 standard license not going to work to upgrade. What's my best next step please? Music lover, not a power user.
Could you send me an e-mail? I'm not sure what you have and what you want.
jimh at jriver
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I have two licenses. Since I use it on 2 separate devices. I guess that's the right way to handle it. Anyway, I tried to upgrade both, but after upgrading one (can't do multiple licenses at once) it won't let me. Something about already purchasing...
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You can use one license on all your machines of the same OS.
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Well, that's great! Thank you!
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I only use the Audio Mode. What can we look forward to in MC 24 for the Audio Mode?
I am interested in this answer too.
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It's probably a bank problem. You could call them, but they may not be able to tell you much.
We get no information when the bank declines a credit card.
You don't need to enter dashes in the credit card number.
Paypal might work for you.
I doubt if it was a bank problem but I used PayPal and all is well; that's what I'll do from now on.
Regardless, best wishes and great success for the next iteration!
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I purchased Media Center 23 Master License less than two months ago (I can provide proof of purchase if needed). I am still setting up my multi computer audio control center and you asking me to pay for an upgrade??? Personally I think this is unfair. Two months ago you can not NOT to know about upcoming upgrade.
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You have mail.
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Hi,
Thank you for quick responce. I followed download link and there is no Media Center 24 there. it is only for JRiver Media Center 23.0.102. My previous comment was about upgrading from 23 to 24.
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MC24 isn't yet available. Please read this:
https://yabb.jriver.com/interact/index.php/topic,114521.0.html
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I update 2 computers with the Media Center24 Windows-415318.mjr. But on the third computer i don't have an update window. Nothing happens. Is the mjr-file limited for two computer?
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No. Is MC23 installed?
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Yes , MC 23.0.102
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Check the system date. Use a restore if necessary.
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The system date is correct.
I deinstall MC 23 and reinstall new. But the updatewindow don't popup.
Is it possible to see at registration information if the upgrade was successful?
My registration information:
JRiver Media Center 23 23.0.102
(registrierte Windows Lizenz)
Registriert auf:
my name
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Maybe you already have an MC23 license installed.
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That is correct. I want only see if the upgrade to MC 24 was successful. Where can I see this?
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You are releasing new versions of MC so fast.
what we pay, if we wish to be up to date, seems to be a "subscription", but...
I work in an IT department and if I forget to renew any subscription to any software (Microsoft, Oracle, VMWare, etc.) I need to pay based on the years I forgot to pay.
The upgrade cost to MC24 should be based on the version we already have. You are asking the same money upgrading from a 5 year old version or from MC23... it does not matter.
having purchased the MC23 licence a few weeks ago... it is quite a non sense to pay again to be up to date, according to me
so sorry...
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You are releasing new versions of MC so fast.
...
I sent an e-mail to your forum address a couple of days ago, but I didn't receive a reply.
I'm jimh at jriver.
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Hello,
I just purchased a Master License for MC 24 (I had a Master License for MC23 as well. I was able to register it on Windows, but when trying on a MAC, it states "Your License File is for a Different Product". How do I get the master License onto my mac? (I believe some other members had the same question about installing on both Mac and PC). Help Please.
Thank you!
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Dear JRiver,
Last night I purchased the upgrade to JRMC24 for Windows for approx $18.95. Today I realized I could use the Universal license option for $7 more (which I declined at the time of initial upgrade). Could I get this now for the $7 additional. And how to do this, as I can't find any customer support on this site or accounting department to take my money. I have my JRMC24 install key, as well as my personal info, but it doesn't seem wise to publish this on a very open forum. I have no idea if this thread is the correct place to even post this.
Can someone out there in the JR cloud please let me know. Registered user as: ldj325
Thanks,
Laurence
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Universal License:How to Upgrade my Recent Windows Upgrade to Universal License Upgrade
« on: Today at 12:35:07 am »
ReplyQuoteModifyModify
Dear JRiver,
Last night I purchased the upgrade to JRMC24 for Windows for approx $18.95. Today I realized I could use the Universal license option for $7 more (which I declined at the time of initial upgrade). Could I get this now for the $7 additional. And how to do this, as I can't find any customer support on this site or accounting department to take my money. I have my JRMC24 install key, as well as my personal info, but it doesn't seem wise to publish this on a very open forum. I have no idea if this thread is the correct place to even post this.
Can someone out there in the JR cloud please let me know. Registered user as: ldj325
Thanks,
Laurence
PS. Sorry for any redundancy. This was posted earlier in the general forum as I couldn't see a link as to how to post into this forum, until I realized I could "Reply" to an existing post.
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This is the correct place. Don't post any personal details here.
JimH will be along shortly to assist you, I'm sure. Or he will send you an email directly.
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This is the correct place. Don't post any personal details here.
RoderickGI....your so patient and precise...Thank You
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I try. Thanks ~OM~. :D
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Laurence,
You have mail.
Jim
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Hello,
I just purchased a Master License for MC 24 (I had a Master License for MC23 as well. I was able to register it on Windows, but when trying on a MAC, it states "Your License File is for a Different Product". How do I get the master License onto my mac? (I believe some other members had the same question about installing on both Mac and PC). Help Please.
Try installing the latest build of MC23 from the MC23 for Mac board. Earlier builds don't recognize the MC24 license.
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yes, they just go up in number. last one is no 16 of same email. ie buy button 16
then media center 24 windows attachment with the huge number, which ive saved a few times. only thing that changes is the date.ie todays is 4th.. yesterday it said 3rd etc. it is becoming annoying tbh.
not had any more emails, so if anyone did something, then thanks.
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Just purchased the MC24 window version yesterday, problem getting it installed.
I have the MC22, not the MC23, would that pose a problem ?
Should I get the MC23 version first then install the MC24 ?
ST
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Install MC23 now, restore your license. When MC24 is available, just install it.
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I have both Media Center20 Master & Media Center21 Master restored (not installed yet).
I want to upgrade one of above for Media Center24 however not Master but Windows only.
Is it possible or do i have to newly purchase Windows version?
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Hi,
is the MC24 upgrade a 64-bit version ?
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is the MC24 upgrade a 64-bit version ?
MC24 for Windows will be available as both a 32-bit build and a 64-bit build, so both will be available. The upgrade will include either one you want to use too.
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I paid for a Windows upgrade for my 23 version.
One one computer it says installed but nothing shows in my 23 the registration info.
On my other computer, also windows 10, I get message wrong version.
Both versions are the latest and are the same.
What needs the be done?
Thanks
Joel
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I bought mine on Feb. 2. Was that too early for the MC24?
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You have mail.
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I paid for a Windows upgrade for my 23 version.
One one computer it says installed but nothing shows in my 23 the registration info.
On my other computer, also windows 10, I get message wrong version.
Both versions are the latest and are the same.
What needs the be done?
Thanks
Joel
You need 23.0.102 or higher to use an MC24 license. If it's already licensed, just wait for MC24 to be available.
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Your buy-button e-mail (for JRiver 24) says:
"Your web purchase should have activated Media Center on your PC automatically."
As best I can tell it did not. When I click on the .mjr file I get wrong version. Currently running 23.0.102 on Windows 10.
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Both computers have the latest versions of 23. On one it said installed but nothing showed. On the other computer it said wrong version and did not install. However that version is mc23 version 102 as well?
Do I need do delete all versions on this computer and reinstall version 23 102?
It is working for fine right now.
Joel
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I bought a license of MC23 on Jan 26 and paid full price of $49 I was upgrading from a previous version. I thought I that I would be getting a discount since I was not a new user, but that was not the case . Now less than two months later there is a newer version of the product being announced. I feel that I should have been made aware that I could wait for another month and then be able to purchase the next version, specially since you state in your announcement " you can buy MC24 now and get a discount from any previous version of Media Center". I feel I would be paying a double upgrade price now if I wanted to go to MC24.
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You have mail.
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Both computers have the latest versions of 23. On one it said installed but nothing showed. On the other computer it said wrong version and did not install. However that version is mc23 version 102 as well?
Do I need do delete all versions on this computer and reinstall version 23 102?
It is working for fine right now.
Joel
The process should be:
Download and install MC 23.102.
Restore your license.
But if it already had an MC23 license, it might not install the MC24 license.
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Your buy-button e-mail (for JRiver 24) says:
"Your web purchase should have activated Media Center on your PC automatically."
As best I can tell it did not. When I click on the .mjr file I get wrong version. Currently running 23.0.102 on Windows 10.
Under Help, what is the registration status?
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I will wait until 24 is out and try this again.
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Under Help, what is the registration status?
Product:
JRiver Media Center 23 23.0.102
(registered Windows license)
Registered to:
JOHN GREENWOOD
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I'm running MC22 today.
Will all of my audio settings remain with an upgrade?
I'm using active speakers and use MC for crossover settings with a Lynx card, and don't want to loose this setup.
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I've just purchased MC24 for the update price Thank you. I note it says when trying to install that its not compatible with my previuos version license type meaning I must have accidentally purchased a full license even though I don't need or want that as I only have windows installed. I note that you say that MC24 is compatible with all versions of previous versions of MC. I also note that during the buy process one has to give a version of a previous version license code, why at that point if the license I'm trying to buy, don't you warn us its not compatible instead of waiting till after one's completed the purchase then finding out.
So now what do I have to do? Cancel my payment via my credit card, or do you see my "mistake" and require me to buy another license for a not wanted full license and how do I get a credit for the first purchase please?
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Please send me an e-mail with the details.
I'm jimh at jriver.
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When i check for updates it says: "A newer version is available at a special pre-order price" I have upgraded my version 23 to 24 but I can't find this new version to install anywhere? Do you mean a new version of the license or what?? ?
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It will be available around the end of May. Please read the first post in this thread.
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Bonjour,
I've payed $18.98, get my registration code by mail, but the download of JRiver 24 don't work ? :
Message : "La licence a été installée avec succès".
I have only JRiver 23 ??
Why
Thank's for your answer.
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It will be available around the end of May. Please read the first post in this thread.
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It will be available around the end of May. Please read the first post in this thread.
Why does it say in the player a new version is available when it isn't until May, weird wording.
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If you click on More Information, it links to Upgrade Help (https://yabb.jriver.com/interact/index.php/topic,114521.0.html). The details are there.
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If you click on More Information, it links to Upgrade Help (https://yabb.jriver.com/interact/index.php/topic,114521.0.html). The details are there.
I upgraded many days ago to ver24, but now when I press "check for upgrades" in Mediacenter it makes me believe there is a new version of the program, but it isn't a new version, just a new license upgrade I have already payed for.
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Do you have 23.0.102 installed?
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Do you have 23.0.102 installed?
Yes, Master license x64 ver.23.0.102
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Install MC23 now, restore your license. When MC24 is available, just install it.
I upgraded from MC22 to MC24 as well. I installed MC23 today (64 bit which sounds fantastic BTW) what licence do I restore, the one I just received for MC24? thanks.
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Yes.
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Product:
JRiver Media Center 23 23.0.102
(registered Windows license)
Registered to:
JOHN GREENWOOD
(Reply 117 to your question.)
Do you need any further information?
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John,
That version is the latest available. MC24 will be available around the end of May and we will send you an e-mail with instructions.
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My last version of Media Center is a MC22 Master License. Since Media Center on the QNAP appears to be a dead end, I decided to upgrade to MC24 Windows. Registration key says its for a different product.
Looking through this thread, it seems I needed to install an older version of MC Windows so I installed my registered version of MC21 Windows. Registration key for MC24 Windows still says its for a different product.
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The new license will only work with MC 23.0.102 at this time.
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I bought an upgrade for windows only but after consideration I would like to buy a Master one? Can I pay the diffrence?
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The new license will only work with MC 23.0.102 at this time.
So how do I go from MC22 Master License to MC24 Windows?
edit: Nevermind, figured it out. Installed MC23 Windows, then MC24 Windows registration key and it works.
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Guys,
I've been a subscriber, updating all along several times, for years. I just purchased an update license to MC23 on 1/24/18 for $27 (windows) Now there's a pending release and upgrade fee? Is there a grace period for recent purchases?
Steve
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I've been a subscriber, updating all along several times, for years. I just purchased an update license to MC23 on 1/24/18 for $27 (windows) Now there's a pending release and upgrade fee? Is there a grace period for recent purchases?
You have mail.
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How do you determine your early upgrade pricing? When I did the early upgrade from MC21 to MC22, it was $16.98, when I did the early upgrade from MC22 to MC23, it was $15.98, and now the early upgrade from MC23 to MC24 is $18.98?
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How do you determine your early upgrade pricing? When I did the early upgrade from MC21 to MC22, it was $16.98, when I did the early upgrade from MC22 to MC23, it was $15.98, and now the early upgrade from MC23 to MC24 is $18.98?
We use a dart board.
You have a good memory.
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We use a dart board.
You have a good memory.
Not really, I just archive my important emails. Thanks for the cute reply, guess I'll just stick with MC23.
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I am confused. I am running MC22 and received an email that I can upgrade at the discount price before 3/10 from any version, MC10 or latrer. However, the help page for upgrading seems to assume that MC23 is installed. In my case, MC23 is not installed; MC22 is. I have never purchased MC23.
Yes, I have read this entire thread, but I am still confused. (And I am concerned that I will not be able to resolve my questions in time to qualify for the upgrade discount.) Any clarification on the process that I need to follow would be appreciated.
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Download and install MC23. Then purchase. Make sure that the price is correct before completing the purchase.
Where does the help assume MC23 is installed?
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Not really, I just archive my important emails. Thanks for the cute reply, guess I'll just stick with MC23.
You have mail.
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Is there any way to purchase the upgrade without downloading anything? My time tonight is limited, and I am still waiting for my Registration Codes from the request I entered about three hours ago.
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Is there any way to purchase the upgrade without downloading anything? My time tonight is limited, and I am still waiting for my Registration Codes from the request I entered about three hours ago.
Check for mail from buy-button at jriver. Check the SPAM folder.
The Upgrade Help link should work.
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You are correct, sir. The Registration Codes had been relegated to my junk folder. I apologize for wasting your time addressing what should have occurred to me.
1) The email says that the first thing that I need to do is to install the "correct" version of MC first, with the link taking me to a download of MC23. Does this mean that I must have MC23 installed before I can advance purchase MC24? I would really rather not bother with this step if it is not absolutely necessary.
2) The next link is for "older" versions. Why would I need to be concerned with older versions if MC23 (or the latest version) should be installed first as part of the process of reserving the upgrade at a discounted price? This confuses me.
3) Is there a way that I can purchase in advance (at the discounted price), MC24 and deal with the various installations and license recoveries at some future time when I have a couple of hours to do so? I just don't have the time for this tonight given more pressing responsibilities.
Here is a copy of the instructions that were sent to me (with my codes removed, of course):
Install the Correct Version First
You must install the correct version of JRiver Media Center first and then restore your license. The latest version of JRiver Media Center is available on our download page:
Older versions are available here:
https: ...
Then Restore Your License
More information is here: https: ...
I sense that some patience is being summoned to deal with my questions; unfortunately, in spite of a technical engineering career spanning >30 years, I am confused.
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Kmmcd, if you have a Windows licence currently, purchase the MC24 Upgrade using this page: https://jriver.com/purchase_24_as_upgrade.html
If you have a Linux or Master licence, use the links on the first post in this thread: https://yabb.jriver.com/interact/index.php/topic,114521.0.html
Those are the same links / web pages as were in the Pre-order email.
You will need the registration code from your MC22 purchase to buy using those links, which it seems you now have in the email you found.
Once you have paid and received the email from buy-button at jriver, with an mjr file attached, you don't need to do anything else until MC24 is available for download. Job done.
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Help > Update Channels > Check for Update … "a newer version is available at a special pre-order price".
i fell for it … be happy ;)
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I had previously mc23 master license. I upgraded to mc24 windows yesterday but want to switch to master again. Can I pay the diffrence or there is not another way than buying second license?
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I had previously mc23 master license. I upgraded to mc24 windows yesterday but want to switch to master again. Can I pay the diffrence or there is not another way than buying second license?
You have mail.
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kmmcd,
You're using a Microsoft live.com address. It may not work any longer. Microsoft is blocking JRiver.
https://yabb.jriver.com/interact/index.php/topic,114785.0.html
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Jim if I accidentaly used a master license to buy the new 24 upgrade but only brought the win license upgrade. How can I use a previous win versions license I have (from an earlier version)to complete the installation, thanks
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Microsoft is blocking JRiver.
Just FYI, Jim, I received an email from JRiver to my Hotmail address (which is actually an Outlook.com address these days) at 5:17pm yesterday, so a bit after midnight your time. It looks like Microsoft aren't blocking all emails.
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It's only because we devised a work-around. They are blocking our mail server.
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Jim if I accidentaly used a master license to buy the new 24 upgrade but only brought the win license upgrade. How can I use a previous win versions license I have (from an earlier version)to complete the installation, thanks
I believe I answered this in your e-mail.
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I have a license for version 22. I just purchased an upgrade for version 24. Somewhere, while trying to do the upgrade, I messed up. I used the registration number for version 22, as sent to me in an email from J River, which didn't install the upgrade. Then I used a new registration number I got, and that won't install the upgrade either.
What do I do? Thanks.
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Please read the first post in the thread. You have an MC24 license that works with MC23 now, and will work with MC24 when releases are available (sometime in May). We will send you an e-mail with instructions then.
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I have installed MC 23, but I want to upgrade it to MC 24 now. Is this not possible? Can I use the restore utility, and if so, which registration number would I enter? I shouldn't have to wait until May to use something I paid for now. Thanks.
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You can use the MC24 license with MC23. Did you read the first post?
1. Install MC23.0.102 or higher.
2. Restore your MC24 license
Instructions for restoring a license are here:
https://wiki.jriver.com/index.php/Restoring_a_License
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Yes, I did read the first post.
I used the MC 24 registration code sent to me (I inputted it into the restore field), but I still have MC 23. I'm not quite sure what's going on; I've done this before with other versions and had no issues.
Thanks.
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That's what should happen. MC24 will be available about the end of May.
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So, last question: Will I receive instructions to install MC 24 in May, and until then it will show that I am running MC 23?
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Arthur: Yes, Yes.
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Thanks.
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I just bought on FEB. 13. Will it be valid for MC24?
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I just bought on FEB. 13. Will it be valid for MC24?
You have mail.
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just purchased the MC24 Master License upgrade.
Is there any reason to use that license for an existing MC23 installation or just keep it handy for when MC24 is released?
cheers
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Not if MC23 is already licensed.
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Jim can you make a clear statement of what benefits I would experience if I were to upgrade my Master licence from 23 to 24? I use Windows and Raspberry Pi to play media and an Ubuntu server. The posts seem more concerned with the logistics of deployment or installation than they are with what JRiver has done to justify further expenditure.
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Suggestion.
As I told in the past, I work as ICT manager in big company and we buy software from any vendor.
There are several license models but at the and of the story we are talking about buy license, rent license, subscriptions, maintenance, etc.
I see that JRiver releases a new version each year, more or less
There is a discount if you upgrade from a previous release
The fee for the upgrade is the same upgrading from a very old version or from the previous one.
Etc.
In my opinion, I would suggest JRiver to offer an annual maintenance fee that will let you to upgrade, more or less 20% of the cost of the license itself.
I buy the licence for MC100 in year-0 for 50$... if JRiver releases a MC101 during year-0, then I have the right to upgrade
In year-1 I can avoid to pay additional fee, but I do not have the right to upgrade
In year-2 JRiver release MC102, I can upgrade paying the maintenance ( 20% ) for year-1 and year-2 so 20%+20% = 20$
and os on
In any case, JRiver must fix problems on any version without additional fee, for 5 years.
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I purchased the MC24 upgrade, and thought I had installed the license however when I click the present version ->check for upgrades i get the message that 'a newer version is available at a special pre-order price'. does this indicate that I need to take additional action to receive MC24 when it is available?
thank you.
John Henrikson
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I purchased my license December 31st after waiting a while for the new version. Turns out I missed it by a month. Oh bother
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Well, I did upgrade to 23.0.102 less than two months ago but was not advised of a new version coming. And now I get this message about a new version available "at a price". Somehow it seems you've adopted the Microsoft slogan "software as a service" and taken it a bit too far.
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Well, I did upgrade to 23.0.102 less than two months ago but was not advised of a new version coming. And now I get this message about a new version available "at a price". Somehow it seems you've adopted the Microsoft slogan "software as a service" and taken it a bit too far.
You purchased an MC23 upgrade three months ago. It's good indefinitely.
By the time MC24 begins to appear, it will have been five months.
I'm sorry, but we have to draw the line somewhere.
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I Have jriver 23 on 2 win10 machines & 1 win7 machine. I purchased the upgrade to jriver 24 on March 1. Today my jriver still shows ver 23 on the help->about page on all 3 machines. i understand the upgrade won't come out for another 2 months but I am now getting the popup when I start jriver that tells me a new version is available for purchase. How can i tell if my pre-purchased license has been applied to all 3 machines? I just went thru the license restore process and 2 machines (win7 and win10) say the license was installed but the 3rd machine (win10) says the license file is for a differnt product. All are on 23.0.102.
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I just went thru the license restore process and 2 machines (win7 and win10) say the license was installed
In future, you don't need to do a licence restore on each PC. Just save the mjr file that is sent with the buy-button email, copy it to each PC, then double-clicking on it will install the licence. The mjr file is valid for 14 days after it is delivered. Much faster, more reliable, easier, and doesn't use up a MC Restore.
... but the 3rd machine (win10) says the license file is for a differnt product. All are on 23.0.102.
You could be having a problem similar to the one I described here: https://yabb.jriver.com/interact/index.php/topic,114872.msg794447.html#msg794447
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Hello,
I just purchased a Master License for MC 24 (I had a Master License for MC23 as well). I was able to register it on Windows, but when trying on a MAC, it states "Your License File is for a Different Product" (referring to the mjr file). How do I get the master License onto my mac?
Thank you!
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You may need to download and install MC23.0.102.
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@JimH
Thank you, that seemed to have resolved the issue. I apologize, I thought I had the latest version installed, but it was my error. Thank you for the help.
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Thanks for letting us know.
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Purchased the 24 upgrade, so tried installing 23 over 20 which is the original version i purchased. Didn't bring all libraries or settings over to the new version so I reverted back to 20. I thought an upgrade from 20 to 23 would be pretty straightforward.
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You can probably restore an MC20 backup to MC23.
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I also upgraded from 20 to 23 and it installed without any problems at all. Lucky thing too since I don't have a MC backup but use file copies (made with Windows Explorer) on external hard drives. Not very practical to be sure, but very secure.
This brings up an related problem: sometimes MC does not "see" perfectly good audio files. They simply don't appear in the library and right-clicking on the file causes an error message, not playback. Could be a problem with the file management function somehow. Updating ID tags (for instance change disc# or some other meaningless change) fixes the problem and the file appears again the library. Foobar, on the hand, never had any difficulty playing the "missing" tracks to begin with. Likewise CUE files, they seem to disappear with alarming frequency for no obvious reason at all and that whole album will be missing from the library. And let's not forget the unfortunate Microsoft action a few years ago that made WMA Lossless files inaccessible. Personally, I converted all my WMA files to APE and hope they will "always" remain available to MC for playback.
Let this serve as a warning not to rely on MC backups, because files not recognized in the library will obviously not be backed up.
Purchased the 24 upgrade, so tried installing 23 over 20 which is the original version i purchased. Didn't bring all libraries or settings over to the new version so I reverted back to 20. I thought an upgrade from 20 to 23 would be pretty straightforward.
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Split Convert Problems (https://yabb.jriver.com/interact/index.php/topic,114932.0.html)
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I upgraded to MC23 on Jan 14th of this year. I have been out of email access since the 1st of February. I just logged into MC23 and got the latest (102), and it says that there is a newer version. I know it won't be out for a couple of months. My license says MC23 for Windows. Is there a grace period for the upgrade to MC24?
Thanks
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I upgraded to MC23 on Jan 14th of this year. I have been out of email access since the 1st of February. I just logged into MC23 and got the latest (102), and it says that there is a newer version.
You have mail.
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THANK YOU VERY MUCH! I AM LOOKING FORWARD TO 24!! Can't wait, and keep up the great feature work.
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When will 24 be ready to download?
I purchased it 10 days ago.
Thanks,
Joe
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We're currently aiming for a first release in May. See also Where is MC24? (https://yabb.jriver.com/interact/index.php/topic,114522.0.html)
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OK. I have gotten rid of all the older versions of JRiver MC on my PCs. However when I open MC I still get that little message in the Action window that tells me there is a newer version available for purchase. That makes me think that my MC does not realize I have already pre-purchased the newer version. Why am I still getting that message and/or how can I check that I am validated for the V24 when it becomes available? Thanks.
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You can mail yourself your licenses from our Restore Page.
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I am having playback problems with my MC23, if I cant resolve the problem, ca I request my money back for the MC24 upgrade?
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You have mail.
Jim, I never received the mail. Did you send something to convert my MC23 license?
Thanks
John
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Check your spam folder for mail from buy-button at jriver.
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Hi everybody,
A freshman user here, quite pleased so far w/what MC offers, also for a fair price. Two remarks at this point.
One toward the advancement of 'JRiver Inc.' so to speak:
IMO the software could convince many millions of users more by being less tech-savvy oriented and more intuitive in setup. I mean, there's plenty of audiophiles who are apt at the digital way of life, but i guarantee you there's ten times as many audiophiles who would like to use a music server the way we use our car: just turn the key and drive away. No need to know how the engine functions, or the suspension, just where the gas station is and some basic traffic rules...
Some tree-style diagrams in the user interface would already improve the learing curve, and many small details could make building a library less time consuming. Important issues to exactly the kind of public that would appreciate a music server to begin with.
The other is, i feel a bit awkward about seeing an upgrade available i have to pay for, the very first week after i purchased my master license, which a didn't even wait the thirty days for to decide. I just went right ahead and thought to get my license before investing all this time in learning to work it and in setting up and ripping a 10.000 item library (for starters).
I understand upgrades will always cause some kind of divide, but i'm a bit sorry i didn't sit out my thirty days now..
Anyway, nice to be here and see y'all occupying yourselves w/the advancement of great (computer based) audio. Will probably be back before long to stalk you w/my learning curve. Cheers!
Yuri, from Amsterdam (where they put mayonaise on their fries, yuck!)
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How is purchasing MC23 for the first time and getting MC24 for free cheaper than the discounted upgrade price for existing users?
That’s not a very fair way to treat your loyal customers. Am I missing something here?
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One toward the advancement of 'JRiver Inc.' so to speak:
IMO the software could convince many millions of users more by being less tech-savvy oriented and more intuitive in setup. I mean, there's plenty of audiophiles who are apt at the digital way of life, but i guarantee you there's ten times as many audiophiles who would like to use a music server the way we use our car: just turn the key and drive away. No need to know how the engine functions, or the suspension, just where the gas station is and some basic traffic rules...
Some tree-style diagrams in the user interface would already improve the learing curve, and many small details could make building a library less time consuming. Important issues to exactly the kind of public that would appreciate a music server to begin with.
Did you find the link called Getting Started? It should help.
The other is, i feel a bit awkward about seeing an upgrade available i have to pay for, the very first week after i purchased my master license, which a didn't even wait the thirty days for to decide. I just went right ahead and thought to get my license before investing all this time in learning to work it and in setting up and ripping a 10.000 item library (for starters).
I understand upgrades will always cause some kind of divide, but i'm a bit sorry i didn't sit out my thirty days now..
If you bought a week ago, you have an MC24 license that also works with MC23.
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How is purchasing MC23 for the first time and getting MC24 for free cheaper than the discounted upgrade price for existing users?
That’s not a very fair way to treat your loyal customers. Am I missing something here?
I don't understand. Can you do the math for me?
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According to the email I just got, it’s 12 dollars for a new purchase of MC23 and a free upgrade to MC24. And then it’s 20.98 for a Windows upgrade for previous users.
What am I missing?
EDIT: I was confused. It’s 12 dollars savings. Not 12 dollars total. My mistake.
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Hi Jim,
Tx for your prompt reply!
So i do have a 24 license already? I missed that! The program says 23.something or so. Didn't notice my license says something else.
That makes my statement that JRiverMC is a really fair priced proposition even truer. Very happy about that and sorry to bother you based on false intel.
Indeed did look at 'getting started' and also at a LOT of other stuff by now, it's just a bit much and also perhaps my own system parameters (number of interoperable devices) are a bit extensive.
Gonna be studying MC for the next couple weeks and try to not bother anyone before getting myself well informed.
Night time now down here, tx&later!
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It’s 12 dollars savings. Not 12 dollars total. My mistake.
That's correct.
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I'm running MC22 today.
Will all of my audio settings remain with an upgrade?
I'm using active speakers and use MC for crossover settings with a Lynx card, and don't want to loose this setup.
Never got a reply to this question. I'm interested in upgrading from MC22, but need to know whether I'll lose my advanced cross over settings or not. And what about saved filters?
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Never got a reply to this question. I'm interested in upgrading from MC22, but need to know whether I'll loose my advanced cross over settings or not. And what about saved filters?
well install MC23 and restore a most current back up from MC22 and see what comes along...I'm pretty sure if you have not installed any specific plugins you should be fine....just make sure MC22 and it's server is not set to start up on boot as you don't want both MC22 and MC23 running at the same time (though this is possible)
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I'm interested in upgrading from MC22, but need to know whether I'll lose my advanced cross over settings or not. And what about saved filters?
When you install MC23, it will retrieve your MC22 library and settings.
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Thanks for the reply.
If I purchase MC 24 as an upgrade now, will I also be able to install v23? Or do I need to buy MC23?
I have MC22 today.
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Thanks for the reply.
If I purchase MC 24 as an upgrade now, will I also be able to install v23? Or do I need to buy MC23?
I have MC22 today.
The latest MC23 works with a MC24 license.
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You can mail yourself your licenses from our Restore Page.
I already did that and I am still getting the message that a newer version is available for purchase. It must be something else. I even get that message on my PC that did not have earlier versions installed.
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Please ignore the message. It's our problem and will be fixed soon.
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Hello,
I was tempted to buy the master license because it was said in the forum that MC 22 is also licensed under license from MC 23. I have a QNAP HS 251 and a trial version of MC 22 installed. After 3 attempts to license the software with my masterkey I stopped. It does not work. Unfortunately, I can not find an MC 23 for QNAP. Could you please send me a free key for MC 22, so that the purchase of the master license was worth it for me?
Thank you
borstel101
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Unfortunately, JRiver doesn't support running MC on a QNAP NAS anymore.
https://yabb.jriver.com/interact/index.php/topic,114270.0.html
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Special prices are currently available on Grover Media Center 24 upgrades. You can upgrade from any previous version.
All licenses sold now are MC24 licenses that also work with MC23 now, and will work with MC 24 (when available in May).
Please read Upgrade Help (https://yabb.jriver.com/interact/index.php/topic,114521.0.html) first.
If you still have questions, please post them here.
Thanks.
I'M CONFUSED ON HOW TO POST QUESTIONS ON THE fORUM, SO i HOPE THIS WORKS- i HAVE MC 23.0.103 PURCHASED ON jAN 9 2018. wILL i AUTOMATICALLY GET UPGRADED TO MC 24, OR DO i HAVE TO PURCHASE THE UPGRADE SO SOON AFTER PURCHASE?]
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Your license will work indefinitely with MC23. The upgrade is optional.
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I previously had a Windows only license but decided to upgrade to a Master licence as I recently built a Linux Mint machine. However, while the new licence works fine on my Windows machine, when I try to install it on Linux Mint I get the error "Your licence file is for a different product".
Now, the latest Linux version is 23.0.80, but apparently I need 23.0.102 for the new licence key to work?? Is that correct? If so will a Linux version of 23.0.102 be available soon?
Separately, having installed the Master licence on my Windows machine, why does the Help menu still bug me with "Upgrade to Master licence..."
Thank you.
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I purchased the MC 24 within 24 hours of seeing the email. The sync will hopefully do what Airplay seems to have accomplished years ago but with much better resolution.
But please don't keep prompting me to upgrade when I have the MC 24 licence installed in MC 23. ::)
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You mention 64 bit support for the new version, does this include the Linux version?
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You mention 64 bit support for the new version, does this include the Linux version?
The Linux version is available in both 32-bit and 64-bit as well.
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... Now, the latest Linux version is 23.0.80, but apparently I need 23.0.102 for the new licence key to work?? Is that correct? If so will a Linux version of 23.0.102 be available soon?
23.0.102 is on Latest now. Please see the Linux board for more information.
https://yabb.jriver.com/interact/index.php/topic,114381.0.html
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23.0.102 is on Latest now.
Thank you... everything working great now.
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Hi
I purchase Media Centre 20 for Windows. Haven't used it for a while and have just got a new Mac Music Server. Is it possible to swap platforms during the upgrade process?
Thanks
Pete
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Hi
I purchase Media Centre 20 for Windows. Haven't used it for a while and have just got a new Mac Music Server. Is it possible to swap platforms during the upgrade process?
Thanks
Pete
No, but you could upgrade at a discount.
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No, but you could upgrade at a discount.
or for just a few dollars more you can purchase a master license good for mac,linux and windows. don't hold off these prices won't be around for ever.
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I've messed up, I paid for a new Mac license today (already have a Windows MC20 license)and I've started having compatibility issues with my Chord Qute EX DAC producing white noise when switching between standard and high def file formats. I used the trial and tested the high res stuff, it just seems to be a problem when switching between different formats and it's caught me out,
Unfortunately Chord just abandoned support for this DAC on the Mac.I've already had to roll back to Yosemite to get the driver to work.
To improve stability I'm thinking about installing Windows on my Mac mini and should have purchased the master license. I've only just seen OM's comment as that would have been useful to know.
Do I have any options to get the master license?
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You have mail.
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Thank you Jim
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I have MC23.104 installed and have purchased the MC24 upgrade. I installed the license, yet MC still tells me that there is an update available at a special price. Is this normal, or has the installation of the license failed? (I got an alert telling me that it had been successful.)
Thanks, Chris
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Bohemian, look at "Help > Registration Info..." to confirm licencing.
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It says JRiver Media Centre 23.23.0.104 (registered license)
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Hmm, I thought 104 was supposed to stop those messages if an MC24 licence was installed. But I have no way of checking.
If you installed the licence by entering the Registration Code, you could try installing by double-clicking on the MC24 mjr file you received by email.
Otherwise, you could turn off automatic updates until MC24 becomes available. I think that stops the messages.
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I initially installed by entering the registration code and when I continued to get update messages, I installed by double-clicking the .mjr file I had saved.
Both times a pop-up informed me that installation was successful.
The .mjr file is Media Centre 24 Windows - 419446.mjr if that helps.
I shall turn off automatic updates for the moment, but I wanted to be sure that the upgrade had been registered as having been paid for, when MC24 becomes available.
Thanks.
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You have an MC24 Windows license.
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You have an MC24 Windows license.
Thanks Jim.
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-fixed-
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Are you using 23.0.104?
https://yabb.jriver.com/interact/index.php/topic,115105.0.html
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Are you using 23.0.104?
https://yabb.jriver.com/interact/index.php/topic,115105.0.html
Yeah, 64bit
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What license do you have installed?
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What license do you have installed?
(https://i.imgur.com/TbttGcV.png)
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Are you using 23.0.104?
https://yabb.jriver.com/interact/index.php/topic,115105.0.html
This "special price" information still pops up in 104 when I look for an update.
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I purchased MC24 using paypal and downloaded the mjr file for MC24 Windows....it doesn't install.
I'm currently running MC16, do I need to install MC23 first in order for this to work?
Your assistance would be appreciated.
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I'm currently running MC16, do I need to install MC23 first in order for this to work?
Yes. It'll work in MC 23.0.102 found here: https://yabb.jriver.com/interact/index.php/topic,115105.0.html
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I recently purchased a Windows upgrade for MC 24. I just learned that I will be inheriting a used Mac. Is there any way to pay the difference between the Windows upgrade and Master upgrade in order to get the Master license?
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marvi1,
You have mail.
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You folks are awesome!!! :o Thank you very much!!!
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Check your spam folder for mail from buy-button at jriver.
Jim, there was nothing in my spam folder. Try again please?
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Search for messages from buy-button .
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I bought upgrade to JRiver24 in March, Media Centre acknowledged purchase on 15 March. I must have done something wrong, did not get discount, got new licence number, did not get upgrade yet. How can I rectify? Thanks
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This "special price" information still pops up in 104 when I look for an update.
Same here. I've updated from a 23 master to a 24 master and I currently have 64bit 23,0,104 installed but I also receive "A newer version is available at a special pre-order price."
If I just need to relax and be patient I will be.
Greetings from Copenhagen
Robert
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Please ignore the message for now. When MC24 is available, you will find it on this MC24 board. You can just install it.
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Sorry if this question is redundant.
I have MC 22 and wanted to upgrade, so I purchased a license for MC23 earlier this week for $20.98, but it seems as if that license was also valid for the MC24 update. I didn't read my email right away. Instead when I went to JRiver to listen to music, I received the message that a newer version was available, so I purchased an additional license for $27.98. Both emails say they are valid for MC24 when it becomes available. I only use JRiver on one computer. Did I need to buy both licenses? If no, is there any way I can get a credit back?
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We can fix that. You'll hear from someone by e-mail next week.
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Search for messages from buy-button .
The last message from buy-button I have is from January.
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The last message from buy-button I have is from January.
Got it Jim, thanks!!
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Just upgraded from 21 via 23 and then 24.
Checking and it seems that WDM driver is kicking in but I cant adjust volume level with my remote.
Worked as a charm in 21.
Ideas?
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hi,
Is it possible to play videos from youtube to full screen?
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This is rather a general upgrade question I have for every upgrade of every product. But I have never figured out the right approach. Should I delete the previous version before installing the new version? I don't expect an answer for any other product, so I'll be specific. Should I uninstall MC23 before installing MC24?
Thanks, Bill
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Run the new one long enough to be sure you're happy. Then uninstall the old one.
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I purchased an upgrade to ver 24 on Mar 15. Below is the email I received from Media Center.
As I received an email on April 16 that ver 24 is available, I installed it and used my registration code.
I also ran install key.
Anytime, I open JRiver 24, it always asks me to purchase again. Please help.
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You have an MC24 license for Windows.
When you run MC24, go to the Help Menu. You can enter the Registration Code there. Use copy and paste.
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I have no any Registration Code for purchased JRiver Media Center 24.
Could you sort that, please.
Thanks
SORTED IN 2 MINUTES! Thank you!
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I purchased the upgrade to 24, tried to install, it wouldn't allow it. Told me to uninstall all previous versions and reinstall. It wouldn't install 24. i went to the Wiki page and tried to install earlier versions. I keep getting messages saying my 30 day trial period has ended and asking for more money to purchase.
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Did you download MC24?
https://jriver.com/download.html
If so, when you execute the downloaded file, what is the exact error message.
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Special prices are currently available on JRiver Media Center 24 upgrades. You can upgrade from any previous version.
All licenses sold now are MC24 licenses that also work with MC23.
Please read Upgrade Help (https://yabb.jriver.com/interact/index.php/topic,114521.0.html) first.
If you still have questions, please post them here.
Thanks.
I bought a license for MC24 (for MAC) in March at a special price, I had a MC22 license for MAC. I downloaded MC23 (for MAC) and then MC24 (for MAC) as soon as available but neither of them accepted my license. Now the trial period for MC23 has expired. I do not understand what's wrong.
Sorry for my language but I am a foreigner.
Thanks
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Please download and install MC24.
Instructions are here:
https://wiki.jriver.com/index.php/Restoring_a_License
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Please download and install MC24.
Instructions are here:
https://wiki.jriver.com/index.php/Restoring_a_License
... if the answer is addressed to me:
I restored the license many times without success
MC24 works perfectly but only in the trial version,
this also happened with MC23
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Figured it out all by myself!! Thank-you one and all! Always a good day when I learned something new!
I hope this section is where I can get some assistance - I recently purchased a storage device (PC) with JRiver installed (ver 20.01.13) from an acquaintance who wasn't using it anymore. (That being obvious by the version).
What I'd care to do is upgrade the version to 23 and use this unit for my bedroom system.
How can I re-register this new-to-me device with my registration? (I have a Master's Licence.)
I'm not exactly Mr. Smart With Computer guy so be kind with the tech talk in response - please.
jac
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I hope this section is where I can get some assistance - I recently purchased a storage device (PC) with JRiver installed (ver 20.01.13) from an acquaintance who wasn't using it anymore. (That being obvious by the version).
What I'd care to do is upgrade the version to 23 and use this unit for my bedroom system.
How can I re-register this new-to-me device with my registration? (I have a Master's Licence.)
I'm not exactly Mr. Smart With Computer guy so be kind with the tech talk in response - please.
jac
uninstall it and install the version >Your License Is For< then you can upgrade at your will but I think ver 24 is what is on the block now...that being said....if you just purchased a used pc it's a good idea to reinstall the OS now, to avoid issues that may pop up in the future, and to make sure your restore discs are in order. I hope you received the restore or original OS discs!
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Split Cover Art When Upgrading (https://yabb.jriver.com/interact/index.php/topic,116260.0.html)
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Hi Jim, purchased MC23 master license on 12 Dec 2017. Can I get a free upgrade to MC24? Its too bad feeling to spend another 40$ within weeks to use the latest version. Please reply. Thanks.
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I bought the 24 upgrade but Media Center tells me the trial period is over
And all of a sudden MC 24 does not accept my Registration Code..
When I try to restore I get MC 21...
I am not going back to 21...
What can I do?
Radboud.
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You have an MC24 for Mac license. You may need to restore your license. Make sure MC24 is installed first. Instructions are here:
https://wiki.jriver.com/index.php/Restoring_a_License
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Hallo, i upgraded. But I d'not find my playlists any more. How can I merge my play- and smart lists an the structure of them form MC 23 to MC 24. Thank's.
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Back up in MC23. Restore in MC24. Read carefully.
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Special prices are currently available on JRiver Media Center 24 upgrades. You can upgrade from any previous version.
All licenses sold now are MC24 licenses that also work with MC23.
Please read Upgrade Help (https://yabb.jriver.com/interact/index.php/topic,114521.0.html) first.
If you still have questions, please post them here.
Thanks.
I've allreade payed my pre-order. Now I can not open up the trial version.
What now?
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if it's the Media Center that matches your purchase, I would choose restore license. Have your key ready by using the copy and paste method...
If it still won't open uninstall, reboot pc and install the current version here
https://yabb.jriver.com/interact/index.php/topic,116334.0.html
once again have your key in the copy & paste method....
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I've allreade payed my pre-order. Now I can not open up the trial version.
What now?
Download and install MC24 first. Then restore your license, if necessary.
Instructions are here:
https://wiki.jriver.com/index.php/Restoring_a_License
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Hi, The reason I don't upgrade from 17 (18) is because you took out the recording feature after those versions
Is it back in now or do you intend to add it again?
Thanks
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Hi, The reason I don't upgrade from 17 (18) is because you took out the recording feature after those versions
Is it back in now or do you intend to add it again?
Thanks
what are your talking about? recording TV or Music....MC records TV but as far as I know it does not record Music, but I don't know a lot....and I think your foolish to keep using such outdated software, MC sound has vastly improved since your 17-18....wait to long and it will cost you more!
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Hello:
I am currently running MC 21 on Windows 10. I have purchased MC23 and have a registration key but have not installed it yet. I would like to upgrade to MC24. Several questions:
1. What is the current upgrade price?
2. How do I tell if my MC 21 is the 32 bit or 64 bit version? I would like to use the 64 bit version when I go to MC 24.
3. What back versions of MC do I need to install before MC 24?
Thank You!
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How do I tell if my MC 21 is the 32 bit or 64 bit version?
MC21 is 32-bit only. There wasn't a 64-bit build for Windows until MC23, which matured with MC24.
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1. What is the current upgrade price?
https://yabb.jriver.com/interact/index.php/topic,114521.0.html
https://jriver.com/purchase_24_as_upgrade.html
3. What back versions of MC do I need to install before MC 24?
None. A MC21 backup will restore directly into MC24 no problem. It doesn't matter if either is 32 or 64bit.
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Need help. I just upgraded from MC 22 to 24 on windows. As expected, I received the registration code after the purchase. However, on trying to install MC24, it says, 'your license file is for a different product'
I still have the MC 22 installed on the system. Please help on how to solve the license key issue for MC 24. Thanks!
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I just went through the upgrade master process. Confirmation email came back with a Media Center 24 Master with a download link titled as that. Clicked it which brought a 2k file. Thinking it would be a link to the proper download file gave me a "license for media center successfully installed" and a browser page that opened to "Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@jriver.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log."
Now I have MC 23 Master with MC 24 Master license.
Would anyone know where the proper limk to download the appropriate MC24 Program file?
Will I need to run the licensing again once the upgrade has happened since the MC24 license has already been installed?
Appreciate your help with this.
Thank you in advance
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Download and Install MC24. More here:
https://wiki.jriver.com/index.php/Restoring_a_License
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I hope I'm I the right area.. So I just upgraded from 23 to 24.. Don't think I needed to but did it anyway , for support.. I just stream my music via ethernet .. Maybe improved sound quality ?? Anyway, I have both MC23 and MC24 on my desktop .. I guess you call this an app ? Can I, or should I delete MC23 ? I'm not a computer tech guy, obviously.. thanks
In other words, can/should I uninstall MC23
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You can uninstall MC23 when you're happy with MC24.
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Hi
I have been using JRiver several years on windows. My windows machine died today and I am now moving to a Mac
Today, I tried to upgrade my MC23 license to 24 and got timeout pages (both from my wifi as from my cellular iPad) with different browsers
I tried Mac upgrade with my license #, master upgrade, and even windows upgrade, hoping to later upgrade to Master or swap to Mac. All upgrade
links end uo in page not available / time out
What is the easiest way to upgrade my MC23 Windows to MC24 Mac or Master?
Thank you
Sid
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Our servers were taken offline after an attack. They should be back online soon. I'm sorry for the problem.
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Thanks Jim
That Explains; Sorry for you guys, to hear this though
Coming back, What is the easiest way to upgrade my MC23 Windows to MC24 Mac or Master?
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Please contact deanna at jriver. She may be able to help.
That's her address at jriver.com.
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Hi,
I'm having trouble upgrading to MC24 on Mac. I bought a Master licence upgrade but can't seem to download MC 24. I get a message saying Access denied.
When I click on the licence it says it's not for the right product.
In MC 22 whenI go to Registration info it says "Master Licence". That's why i purchased the Mater licence upgrade. I'm not sure I have a master licence though. I used to have it on Windows and Mac and had a master licence then. It is possible that my actual licence is for Mac only, since I don't use it on Windows anymore, but i'm not sure.
I will need help.
Thanks!
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Sorry about that. This link works:
https://yabb.jriver.com/interact/index.php/topic,116979.0.html
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Hi Jim,
I managed to install MC24 but according to the confirmation email I got I purchased a licence for MC23. How the hell did I get a MC23 licence I don't know. I followed the links in the help/update channels.
How can we fix this?
I don't mind paying for the price difference if any.
Thanks for your help.
BTW, I find it difficult to get support for this product. I couldn't find my messages or replies until I went to My messages/reply. It's not exactly user friendly for someone who is not used to using the forum. And there does not seem to be a different way to get in touch. There must be people who give up before succeeding.
This is not a rant, just a constructive comment.
Thanks again.
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Additional info: I have a picture of my computer screen when I made the purchase. The page showing my registration code is titled: Upgrade help for MC24. Does it make sense that I got a MC23 licence?
When I try to register my MC24 with the code I got it says it's not for the right product...
Thanks!
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Additional info: I have a picture of my computer screen when I made the purchase. The page showing my registration code is titled: Upgrade help for MC24. Does it make sense that I got a MC23 licence?
When I try to register my MC24 with the code I got it says it's not for the right product...
Thanks!
You have a Media Center 24 Master license which begins with "3DNE5-". Is that the one you're trying to use? I've sent the full code to your iCloud email address.
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Hi,
finally I'm willing to upgrade :D
But: I am asked to write down a password, name, address, etc. What is this for? I am logged in into the forum already. Do I need a second password for something else? Did I enter one when I purchased my first license? I can't remember that. Plus: I changed my mail address since I bought version 20 years ago. Should I take the old mail address, so JRiver recognises me?
Thanks!
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The license system uses a different login and password. You can enter any password. It's only used if you later want to change your e-mail address.
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Thanks JimH!
(I guess now I have two accounts with JRiver)
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as most of us do....welcome to the club! ;D
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Hi Jim
I am currently running MC21 and want to upgrade. My HT PC on which I run MC21 uses Win 7 and is a 32 bit machine. I also use MC21 on my Study PC which is 64 bit Win 10. Can I purchase MC24 and run separate 32 and 64 bit versions with the same registration code?
thanks
Jose
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I am currently running MC21 and want to upgrade. My HT PC on which I run MC21 uses Win 7 and is a 32 bit machine. I also use MC21 on my Study PC which is 64 bit Win 10. Can I purchase MC24 and run separate 32 and 64 bit versions with the same registration code?
Yes. The same license works for either version.
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Currently i'm using MC 22 (Master). I would like to upgrade to the newest version. But i only use windows now. Can i upgrade from Master to Windows only?
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Yes.
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Thank you! Bought. 8)
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Yes. The same license works for either version.
Thanks, I was able to upgrade both PCs successfully
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Before I even try to attempt the update install again I would like to become a tad bit smarter.
How many of these restores do we get?
How do I find out how many restores I have left/wasted?
Thanks for any and all assistance.
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Hello JimH
I really want to make sure this all goes through on the next attempt.
After hitting that link will I need to get another restore license to complete the upgrade?
I've already wasted some on the first session that I tried to do the update. My hunch is that there are a set number of these restores per purchase. Correct?
How many passwords are used on your site?
It seems like there will be one for the 24 update and another that's used for regular sign in.
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Please read this:
https://wiki.jriver.com/index.php/Restoring_a_License
and for Passwords, please read this:
https://yabb.jriver.com/interact/index.php/topic,117659.0.html
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Hi,
I have upgraded from MC21 to MC24 and payed for it. Checked my account, quote was transferred. MC is upgraded but not registered and 22 days trial period left. What should I do to register ?
regards,
Pawel
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Hi,
I have upgraded from MC21 to MC24 and payed for it. Checked my account, quote was transferred. MC is upgraded but not registered and 22 days trial period left. What should I do to register ?
regards,
Pawel
You need to install MC24 and restore your license. The instructions are here:
https://wiki.jriver.com/index.php/Restoring_a_License
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Hi,
I recently bought an upgrade from MC23 to MC24 and installed it on my HTPC which runs Windows 10 64 bit. I also have a laptop using the same OS, with MC23 23.0.104 64 bit. I tried to install the upgrade on this and couldn't get it to work. I tried a licence restore to see if that would make any difference, the message says the licence was successfully installed but the program is still showing as MC23. On the HTPC, everything was automatic once I'd got the install key i.e. it found the libraries, all the artwork and the HD Homerun with the stored channels.
Don't think I'm doing anything wrong but it wouldn't be the first time ::)
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You may need to install MC24. Please read this:
https://wiki.jriver.com/index.php/Restoring_a_License
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Thanks Jim,
I was checking through the restore info on here and found something weird. The version I successfully upgraded to MC24 on my HTPC has a given Registration Code which I understand should be permanent and unique to me - the emails from the buy button earlier in the year shows the code. The version of MC23 on my laptop seems to have a different Registration Code which I discovered when reading through the email from the restore I tried to do last night. Just to add to the complication, the original upgrade and install key was done on the 30th November so may have come to the end of its 14 day validity last night, but can't be sure.
So I'm not sure what to do now. Should I install MC24 on the laptop, restore the licence using the Registration Code I know worked in November and get a new MC24 install key, or will this cause confusion with the wrong Reg Code which seems to be stuck on MC23?
I've no idea how I got 2 codes so would welcome a bit of info on this too please?
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Install MC24 and then restore your MC24 license, following the instructions above.
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Up and running, thank you Jim.
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Hi,
I purchased a license upgrade (from MC20). I then downloaded / installed MC23 (last build available from old versions page). The install process completed successfully incl. MC20 library import. MC23, however, does not accept the new license, saying the registration code is only valid for a different version. I know I can easily resolve by installing MC24, but I would prefer to stick with MC23 for the time being.
Any ideas / help?
Regards
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It won't work for MC23, it'll only work for the latest build of MC24.
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You will need the build of MC24 that's on the Download Page here:
https://jriver.com/download.html