INTERACT FORUM

More => Old Versions => JRiver Media Center 25 for Windows => Topic started by: JimH on March 21, 2019, 09:08:09 am

Title: Installing MC25
Post by: JimH on March 21, 2019, 09:08:09 am
JRiver Media Center 25 is on the Download Page (https://jriver.com/download.html).  You may find a newer build in a thread near the top of the MC 25 board.  The thread is called "JRiver Media Center 25.0 -- Available Here".

You will need to:
1.  Download
2.  Install
3.  Restore your MC25 license if necessary

Data from MC24 will be found and transferred to MC25.  You can also restore a backup from MC24 in MC25 (File > Library > Restore). 

When you're happy with MC25, you can uninstall MC24.

If you have problems, please read the instructions here:
https://yabb.jriver.com/interact/index.php/topic,119901.0.html

Thanks again for your support.

Regards,

JRiver
Title: Re: Installing MC25
Post by: Dekyon on March 23, 2019, 10:13:56 am
I install MC25 with success.
Now to uninstall MC24 which option I can use safetely to avoid problems in MC25?
   Remove from register?
   Remove library?
Title: Re: Installing MC25
Post by: mwhals on March 23, 2019, 11:02:49 am
I install MC25 with success.
Now to uninstall MC24 which option I can use safetely to avoid problems in MC25?
   Remove from register?
   Remove library?

I just went to the MC24 directory and ran the uninstall program from there. It uninstalled with no problem.
Title: Re: Installing MC25
Post by: idhToronto on March 31, 2019, 04:54:06 pm
It would seem that you can only backup if you are using a local library and not one shared from Media Server. Is this correct? How can I back up my views and settings on my client machine?
Title: Re: Installing MC25
Post by: tuneup on April 01, 2019, 01:04:49 am
Hi Jim,
I just installed MC25 and now all files get this error message: https://www.dropbox.com/s/dom3c0xt73tgl36/Screenshot%202019-03-31%2022.54.40.png?dl=0 . It cannot find any file in my music collection. I did select all the correct types of files in my library. The library shows up in Audio, but nothing will play. Do I have to clear the library and import all over again? This is not a good result of installing a new version.
Title: Re: Installing MC25
Post by: JimH on April 01, 2019, 07:00:07 am
Right click on a file and do Locate > External.  Is the file there?  Is M: there?
Title: Re: Installing MC25
Post by: tuneup on April 01, 2019, 11:51:40 am
It gives the name of the file, including M, but says the file doesn't exist. See https://www.dropbox.com/s/3p9t19c9pqfhvdc/Screenshot%202019-04-01%2009.11.47.png?dl=0 .  I just looked at Configure Auto-import and found that the installation of MC25 stripped away most of the NAS address. All that is left is M:\. So I opened MC24 and find that it has been stripped away there also. I looked in Explorer and find that my mapped drive to the NAS has disappeared. I recreated the drive, which appears as "music(\\192.168.7.200)(M:)", but when I browse to it in Configure Auto-import, it gets reduced to M:\. But now it will play all my files.

I will call Synology because this mapped drive was created in their Synology Assistant software and shouldn't have disappeared. I may also have to call Microsoft. The reason I created the mapped drive was because MS Explorer stopped showing the NAS as a computer so I couldn't look inside it at the music library and manipulate files and folders there. This is important because I find that some files, especially downloads as opposed to CD rips, will wind up in the wrong folder and this prevents MC from sorting them properly.
Title: Re: Installing MC25
Post by: JimH on April 01, 2019, 12:22:54 pm
You should be able to use the Map command to map the drive to M:
Title: Re: Installing MC25
Post by: tuneup on April 01, 2019, 05:33:46 pm
I used the Map Drive command in Synology Assistant. I assume that's the one you mean because I don't see a Map command in MC 25. I just don't want to have to do it over and over again, so it would be nice to figure out why it disappeared

Thanks for the rapid response Jim.
Title: Re: Installing MC25
Post by: JimH on April 01, 2019, 05:40:01 pm
The Map command is part of Windows.  Try a Google search for how to use it.
Title: Re: Installing MC25
Post by: RoderickGI on April 01, 2019, 05:51:57 pm
I may also have to call Microsoft. The reason I created the mapped drive was because MS Explorer stopped showing the NAS as a computer...

Here is the fix, as long as Synology supports SMBv2 or above. You may need to update the Synology firmware, or change settings, in addition to fixing Windows. https://yabb.jriver.com/interact/index.php/topic,114852.msg794146.html#msg794146

BTW, Auto Import showing just M:\ is correct, as the mapping you have done says M:\ = "\\192.168.7.200\Music", which is a Share you have defined on the Synology. Before Microsoft removed SMBv1 support you could have just pointed MC to "\\192.168.7.200\Music", but after SMBv1 support was removed you needed the extra step of a Mapped Drive.

I don't know why your drive mapping would have disappeared though. Maybe because the PC firewall hadn't yet allowed MC25 through it, or some other change on your network.
Title: Re: Installing MC25
Post by: JimH on April 01, 2019, 06:19:36 pm
I don't know why your drive mapping would have disappeared though. Maybe because the PC firewall hadn't yet allowed MC25 through it, or some other change on your network.
MC doesn't do anything to change mapping.  Could be a Windows thing.
Title: Re: Installing MC25
Post by: RoderickGI on April 01, 2019, 10:10:36 pm
MC doesn't do anything to change mapping.  Could be a Windows thing.

Umm, yeah. I didn't say it did. I suggested that the PC Firewall may not have allowed MC25 through, or some other network change. Like file sharing got turned off for some reason, or a network connection that should be marked as Private was changed to Public, and so on.

But definitely not caused by MC25, or the upgrade process. Much, much more likely a Windows Update, some of which have changed or broken network configuration for me.
Title: Re: Installing MC25
Post by: dabu on April 03, 2019, 08:49:04 pm
Had MC24, installed MC25 without uninstalling MC24. It kept all my settings, but in my file browser, the folder option "Play in Media Center" did so MC24, not MC25. So I uninstalled 25 and then 24 (checked "remove registry entries" but unchecked delete library). Re-installed MC25, and all my settings and toolbars are gone (library remains). The folder option for "Play in Media Center" is also not even there any more. Enabled "shell integration" and still that folder option is not there. This is obviously not a good upgrade experience.

I can re-do my settings but how can I get that folder option back? Tried re-installing numerous times and re-enabling the "shell integration" option, to no avail.

Edit: got the folder option back.
Title: Re: Installing MC25
Post by: RoderickGI on April 03, 2019, 09:10:40 pm
Restore an MC24 Library Backup into MC25, with settings. MC will restart to implement the settings.
Turn off Shell integration in MC25.
Restart MC25.
Turn on Shell integration.
Shut down MC25.
Reboot PC.

That should get your settings and toolbars back, and the shell integration working properly with MC25. You may still have file association issues, which you will have to fix in Windows.
Title: Re: Installing MC25
Post by: dabu on April 03, 2019, 09:18:27 pm
Thanks a million RoderickGI! Got everything back now.
Title: Re: Installing MC25
Post by: mariohek on April 15, 2019, 11:02:48 am
No matter what I try, no way to install MC25.
Unfortunately, by mistake, I've uninstalled MC24 AND MC23 using Revo Pro.
Disabled BitDefender, did exclusions to Windows Defender.
OS is Windows 10.

I've been using MC since always and it never happened.

Any other suggestion besides formatting my Dell XPS8920, Brazilian Portuguese?

Tks
Title: Re: Installing MC25
Post by: Awesome Donkey on April 15, 2019, 11:07:30 am
What happens while installing? Any errors?
Title: Re: Installing MC25
Post by: JimH on April 15, 2019, 11:10:57 am
Uninstall Bitdefender.
Title: Re: Installing MC25 (large file size)
Post by: seanmcdougall on April 21, 2019, 05:38:29 am
As you can see from the attached image, my install of MC25 is showing as taking up 535mb of disk space. That's almost as much as the space taken by Microsoft Office. I've got about 5gb of music on this laptop so can't see that being a factor but would be interested in your take. MC25.0.24 64 bit.
Title: Re: Installing MC25
Post by: Noteworthy on April 28, 2019, 07:34:05 am
I upgraded to MC25. (Did not uninstall MC 24 residing within Program Files (x86))
Downloaded MediaCenter250031-x64.exe and installed it.
It installed itself within the Program Files folder rather than within Program Files (x86).

Is it because I did not uninstall MC24?  ?
Would appreciate your views.

Many thanks

***
Microsoft Windows 10 Home
Version 10.0.17134 Build 17134


Title: Re: Installing MC25
Post by: swiv3d on April 30, 2019, 05:32:58 pm
I upgraded to MC25. (Did not uninstall MC 24 residing within Program Files (x86))
Downloaded MediaCenter250031-x64.exe and installed it.
It installed itself within the Program Files folder rather than within Program Files (x86).

Is it because I did not uninstall MC24?  ?
Would appreciate your views.

Many thanks

***
Microsoft Windows 10 Home
Version 10.0.17134 Build 17134
64bit programs are installed in the program files folder, 32 bit programs are the ones placed in the program files (x86) folder. You have installed a 64 bit version of MC25, having had a 32 bit version of MC 24 previously installed.
Title: Re: Installing MC25
Post by: Noteworthy on May 06, 2019, 10:44:10 am
Many thanks.
Title: Re: Installing MC25
Post by: subibro on August 22, 2019, 08:31:36 am
I had MC 23, very happy, purchased the upgrade in May and since then have not been able to install it either of my 2 W10 computers that had previous MC23 installs.
On one of them I did a complete uninstall and the behavior did not change.
It extracts the files, asks if I allow Win to make changes, I hit yes and it quits right there.
I did manage to install successfully in a W10 VM under VirtualBox even with Defender installed and no exclusions.
I have tried disabling Defender, adding exclusion for the executable, no luck.
I read the article on 'taming Defender' but could not add more of the Media Center 25 exclusions because the files/folders are not there. I did manually create a Media Center 25 empty folder and added it to the exclusions
I also ran MSCONFIG and started a clean boot w/ all services and startup programs disabled. No luck.
I have also tried installing as Admin, thinking about a possible permissions issue although the user I usually use has admin privileges. In this case it did not extract the files.
The amount of time spent on this is insane but would still appreciate some thoughts.
Title: Re: Installing MC25
Post by: bonecase on August 29, 2019, 03:17:45 pm
MC25 was working fine but after critical error on windows 10 had to do a reset and now cannot reinstall license on MC25? paid for upgrade using PayPal but transaction number not being recognised? Apologies if this is in the wrong place, new to this!! (MC21 is also installed and is working fine and Licensed)
Title: Re: Installing MC25
Post by: subibro on September 12, 2019, 08:52:05 pm
I had MC 23, very happy, purchased the upgrade in May and since then have not been able to install it either of my 2 W10 computers that had previous MC23 installs.
On one of them I did a complete uninstall and the behavior did not change.
It extracts the files, asks if I allow Win to make changes, I hit yes and it quits right there.
I did manage to install successfully in a W10 VM under VirtualBox even with Defender installed and no exclusions.
I have tried disabling Defender, adding exclusion for the executable, no luck.
I read the article on 'taming Defender' but could not add more of the Media Center 25 exclusions because the files/folders are not there. I did manually create a Media Center 25 empty folder and added it to the exclusions
I also ran MSCONFIG and started a clean boot w/ all services and startup programs disabled. No luck.
I have also tried installing as Admin, thinking about a possible permissions issue although the user I usually use has admin privileges. In this case it did not extract the files.
The amount of time spent on this is insane but would still appreciate some thoughts.

No luck despite multiple attempts. Would it be possible to be reimbursed?
Title: Re: Installing MC25
Post by: JimH on September 13, 2019, 06:58:01 am
subibro,
Check to see if you have another "security" program running.  Anything else special about your install of Windows?

Download the latest to try.  Antivirus programs often block one build and not another.

We've seen a small number of similar problems.  People were able to run the exe and unzip the files manually, then install.
Title: Re: Installing MC25
Post by: subibro on September 15, 2019, 03:03:54 pm
"Check to see if you have another "security" program running.  Anything else special about your install of Windows?"
nothing suspicious
no other security program running

"Download the latest to try.  Antivirus programs often block one build and not another."
disabled anti-virus in Windows Defender, updated exclusions with the new download exe. No luck.
Same behavior: extracts and then when it comes times to install, poooff, closes.

"We've seen a small number of similar problems.  People were able to run the exe and unzip the files manually, then install."
I can surely give it a try. How do I go about runninc exe and unzipping the files manually? And then, how do I install it?
Title: Re: Installing MC25
Post by: Awesome Donkey on September 15, 2019, 03:20:17 pm
I'd use something like 7-Zip to open the installer and extract the contents into another folder.
Title: Re: Installing MC25
Post by: subibro on September 15, 2019, 03:32:42 pm
Thx. 7-zip did extract it.
My question is, does it have to be extracted in a particular folder for things to works well and avoid folder compatibility issues?
I would like to keep it standard, to avoid future issues.
Looks like it will work now.
Title: Re: Installing MC25
Post by: Awesome Donkey on September 15, 2019, 04:12:27 pm
Just extract it into any folder, because once you have MC25 installed you can delete the folder as you probably won't need it again (but if you do, re-downloading the installer and using 7-Zip to extract it is pretty easy and straightforward).
Title: Re: Installing MC25
Post by: subibro on September 15, 2019, 05:38:27 pm
It finally worked.
Many thx!
Title: Re: Installing MC25
Post by: Staxman on September 27, 2019, 09:28:12 am
I installed MC25 in Aug. I am running Windows 10 64-Bit system and while I was exploring I saw that it says "Media Center 25.0.104 (32-Bit)".
So I'm wondering if I downloaded the wrong version of JR MC and if so can I install  the right version ?
 ?
Title: Re: Installing MC25
Post by: JimH on September 27, 2019, 09:29:31 am
Both the 32 bit and 64 bit versions will run on a 64 bit system.  You can just install the other one if you wish.
Title: Re: Installing MC25
Post by: Staxman on September 27, 2019, 09:42:10 am
Thank-You  :)
Title: Re: Installing MC25
Post by: ledones on September 29, 2019, 11:53:57 pm
Hi there!
I'm trying to install the JRiver Trial, but I don't know why nothing happens after the extraction progress.
What should I do?

(https://i.postimg.cc/bdbJjjDD/Sem-t-tulo.png) (https://postimg.cc/bdbJjjDD)
Title: Re: Installing MC25
Post by: Awesome Donkey on September 30, 2019, 03:41:17 am
What antivirus/antimalware software are you using?
Title: Re: Installing MC25
Post by: ledones on September 30, 2019, 07:59:42 am
What antivirus/antimalware software are you using?

Avast. I tried to install without him too.
Title: Re: Installing MC25
Post by: JimH on September 30, 2019, 08:35:04 am
Did you try uninstalling Avast?
Title: Re: Installing MC25
Post by: ledones on September 30, 2019, 05:48:03 pm
Did you try uninstalling Avast?

Yeah. Nothing changes.

I searched for some regs, caches and everything, but nothing changes here. Doesn't make sense! haha
Title: Re: Installing MC25
Post by: ledones on September 30, 2019, 06:02:49 pm
Yeah. Nothing changes.

I searched for some regs, caches and everything, but nothing changes here. Doesn't make sense! haha

I got it! I extracted the files from the .exe and made the install normally. Strange, but, done.
Title: Re: Installing MC25
Post by: RoderickGI on September 30, 2019, 06:34:33 pm
I got it! I extracted the files from the .exe and made the install normally. Strange, but, done.

That is becoming a more common issue and resolution lately. There must be some common configuration of Windows that causes the issue. Probably Defender still working in the background.
Title: Re: Installing MC25
Post by: JimH on September 30, 2019, 07:06:01 pm
I wonder if it's something related to 32 bit vs 64 bit.
Title: Re: Installing MC25
Post by: ledones on September 30, 2019, 08:52:06 pm
That is becoming a more common issue and resolution lately. There must be some common configuration of Windows that causes the issue. Probably Defender still working in the background.

Interesting... I'll run some tests later.
Title: Re: Installing MC25
Post by: mesnenor on October 02, 2019, 11:01:51 pm
I can't get the installer to work. I'm running Windows 10, 64 bit.

I downloaded MediaCenter250108-x64.exe and tried to install it. It gets to the Copying Files phase of the install and immediately gives me an error that "Install Wizard could not copy necessary files to the destination folder. Please ensure that the file 'C:\Program Files\J River Media Center 25\JRTools.dll is not in use."

I get the same result whether I double click the .exe or if I right-click and Run as Administrator.

I tried extracting the self-extracting file into a directory, and running the Install.exe file directly. I get the same error quoted above whether I double-click the file, or right-click and Run as Administrator.

The target directory mentioned in the error message is empty, the Installer apparently hasn't copied anything to it.

Title: Re: Installing MC25
Post by: RoderickGI on October 03, 2019, 05:31:29 pm
@mesnenor
Make sure you shut down the previous version, including Media Server. Wait a bit for all MC processes to close, or check them in Task Manager. Then reboot the PC (as long as MC doesn't start with Windows) and try the installation again.

The installation needs a clean close of the existing version. JRTools.dll in use would imply it wasn't. Or if you installed while MC was running, the installation was having trouble closing all MC components. Could be a permissions thing.
Title: Re: Installing MC25
Post by: mesnenor on October 03, 2019, 10:33:00 pm
@mesnenor
Make sure you shut down the previous version, including Media Server. Wait a bit for all MC processes to close, or check them in Task Manager. Then reboot the PC (as long as MC doesn't start with Windows) and try the installation again.

The installation needs a clean close of the existing version. JRTools.dll in use would imply it wasn't. Or if you installed while MC was running, the installation was having trouble closing all MC components. Could be a permissions thing.

I just rebooted and tried again. The Installer was the very first thing I started after logging in. Same result. I don't know of any reason any part of MC would launch when Windows does.

How can I identify MC-related services or components in Task Manager? Is there a naming convention?
Title: Re: Installing MC25
Post by: RoderickGI on October 03, 2019, 11:14:19 pm
"Options > Startup > Windows Startup' defines what, if anything, is started with Windows.

The JRiver Media Center App and Processes are named beginning with "Media Center".

Of course, that may not be the issue. Many problems with JRTools.dll are caused by Antivirus software. Windows 10 runs Windows Defender if you have nothing else. Make sure it allows the installation. Disabling it during the installation might be easiest, or search the forum for the "Taming Windows Defender" thread.
Title: Re: Installing MC25
Post by: mesnenor on October 04, 2019, 10:41:24 am
"Options > Startup > Windows Startup' defines what, if anything, is started with Windows.

The JRiver Media Center App and Processes are named beginning with "Media Center".

Of course, that may not be the issue. Many problems with JRTools.dll are caused by Antivirus software. Windows 10 runs Windows Defender if you have nothing else. Make sure it allows the installation. Disabling it during the installation might be easiest, or search the forum for the "Taming Windows Defender" thread.

I'll try disabling Windows Defender later in today. My PC also has a McAfee security suite installed.

I moved into this PC back in June (was previously on Win 7 Pro) and didn't have any problems installing MC 24, although MC 24 does sometimes simply stop running for no apparent reason - which is one of my reasons for wanting to upgrade.
Title: Re: Installing MC25
Post by: JimH on October 04, 2019, 01:00:13 pm
My PC also has a McAfee security suite installed.
Try uninstalling McAfee.  Turning off antivirus often isn't enough.
Title: Re: Installing MC25
Post by: mesnenor on October 04, 2019, 01:35:24 pm
Try uninstalling McAfee.  Turning off antivirus often isn't enough.

That's not an option.

And as I said, I had no issues installing MC 24 on this PC with McAfee
Title: Re: Installing MC25
Post by: JimH on October 04, 2019, 02:37:04 pm
Doesn't mean anything.  Still could be antivirus.
Title: Re: Installing MC25
Post by: BigSpider on October 04, 2019, 04:13:49 pm
You probably need to give MC25 permissions in your McAfee software, or set it up so that it asks if you want it to carry out it's processes.
Title: Re: Installing MC25
Post by: JimH on October 04, 2019, 05:38:44 pm
You probably need to give MC25 permissions in your McAfee software, or set it up so that it asks if you want it to carry out it's processes.
As a general rule, you should not use two antivirus programs at the same time.

If I seem negative about antivirus, it's because they cause a large share of the problems we see here.  If you doubt that, please read a few of these posts.

https://yabb.jriver.com/interact/index.php?topic=86096.msg588759#msg588759
Title: Re: Installing MC25
Post by: RoderickGI on October 04, 2019, 06:49:24 pm
If McAfee is installed and running correctly, it should take over the antivirus functions from Windows Defender on your PC. Windows Defender will still be active briefly at Windows startup, and may become partially active when you disable McAfee temporarily through its functions, as you would to install software it doesn't like.

So don't bother deactivating Windows Defender, or changing its settings, and McAfee basically turns off most of its functions. This should be visible on "Windows Security" Control Panel page, where it would say something like "McAfee is turned on".

Tell McAfee to allow the MC installation program to run, or just temporarily turn McAfee off. I haven't used McAfee in years, but I assume that it can be deactivated temporarily as Norton can, and I assume you can add an exclusion for the installation program and MC executables, program folders, etc. Try that.
Title: Re: Installing MC25
Post by: mesnenor on October 04, 2019, 07:55:29 pm
If McAfee is installed and running correctly, it should take over the antivirus functions from Windows Defender on your PC. Windows Defender will still be active briefly at Windows startup, and may become partially active when you disable McAfee temporarily through its functions, as you would to install software it doesn't like.

So don't bother deactivating Windows Defender, or changing its settings, and McAfee basically turns off most of its functions. This should be visible on "Windows Security" Control Panel page, where it would say something like "McAfee is turned on".

Tell McAfee to allow the MC installation program to run, or just temporarily turn McAfee off. I haven't used McAfee in years, but I assume that it can be deactivated temporarily as Norton can, and I assume you can add an exclusion for the installation program and MC executables, program folders, etc. Try that.

I went to the Defender Setup screen and yes, it tells me that McAfeee is handling Endpoint Protection and security.

I don't have permissions to change the McAfee settings, or to Disable it. My user has administrator privileges, but to edit the McAfee settings I need the actual Administrator password.
Title: Re: Installing MC25
Post by: mesnenor on October 04, 2019, 08:24:42 pm
Good news. I was able to get it installed.

Such a simple expedient, really. Should have tried it immediately. I just changed the installation target directory to someplace under my user directory, and not in ...\Program Files\.

I also upgraded my license and it seems to be running OK. My Library looks like it was imported properly. It's been barely a couple of minutes, so I don't know if it's really stable. We shall see.

Title: Re: Installing MC25
Post by: RoderickGI on October 04, 2019, 09:38:29 pm
Such a simple expedient, really. Should have tried it immediately. I just changed the installation target directory to someplace under my user directory, and not in ...\Program Files\.

Well, that would explain it. You don't have permission to install software into the proper location. You need to either have that permission, or the installer needs to be able to elevate permissions to complete the installation. It could be that as security is being tightened more and more, security software is preventing an installation program from elevating permissions. I wonder if others seeing this issue are in the same boat?

Maybe that error message;
"Install Wizard could not copy necessary files to the destination folder. Please ensure that the file 'C:\Program Files\J River Media Center 25\JRTools.dll is not in use."

could be improved.


PS: I'm not sure installing into a directory outside \Program Files\ is a good idea. Windows has a bunch of protections for programs in that directory, that aren't available outside it. It would be better to solve the permissions issue. Is this a work PC, or a PC managed by someone else? They could allow the installation if they wanted to.
Title: Re: Installing MC25
Post by: Loudog on October 11, 2019, 07:52:35 pm
Help. I bought a new pc to act as my server. I did a straight download and the key was installed. Is there anything else I need to do? I have an email telling ne it will expire in 14 days. HELP
Title: Re: Installing MC25
Post by: JimH on October 12, 2019, 02:01:20 am
Please read the wiki topic called Restoring a License.

The versions of the program and license must match.
Title: Re: Installing MC25
Post by: Dick C on October 18, 2019, 09:15:20 am
When I try to install on 32 bit Windows XP the installlauncher.exe fails with a message "Getthreadid could not be located in DLL Kernel 32.DLL"

Any ideas? I have been running MC18 on this machine for years.
Title: Re: Installing MC25
Post by: Matt on October 18, 2019, 09:25:52 am
When I try to install on 32 bit Windows XP the installlauncher.exe fails with a message "Getthreadid could not be located in DLL Kernel 32.DLL"

Any ideas? I have been running MC18 on this machine for years.

Please see Hendrik's response here:
https://yabb.jriver.com/interact/index.php/topic,119220.msg848716.html#msg848716
Title: Re: Installing MC25
Post by: dcS on November 13, 2019, 09:10:08 am
hard to find the right information here...what about an upgrade from 21 to 25? Just tested it (only because of the video playback error with Intel HD620) and it produces a complete mess....sorting is wrong, expressions not working anymore, visualisation plugins are missing, same for a lot of views...just a mess. Whats going on here? 32to64bit problem? If so, whats the solution? MC25 is just unusable like that. Thanks!
Title: Re: Installing MC25
Post by: JimH on November 13, 2019, 11:50:22 am
Try rebooting and reinstalling MC25 from our Download Page.
Title: Re: Installing MC25
Post by: RoderickGI on November 13, 2019, 02:41:15 pm
... and Restore a MC21 backup into MC25.

You will have to manage third party visualisation plug-ins, of course. Plus a few other things if you have done lots of customisation, if the customisation uses resources that are version dependent.
Title: Re: Installing MC25
Post by: dcS on November 14, 2019, 01:15:48 pm
Thanks. I know, I wasn't very specific  ;)

I didn't had these troubles with 20to21. Some customization is in place but I don't think anything should be version dependent, some views, some expressions for thumbnail view for ex., quite basic.

I removed two test versions of 22 and 23 and Win10 was fully updated and rebooted before the setup with the file directly downloaded from your page. I don't think doing it twice will help much. Doing a recovery sounds like an option, I will check that but probably not until next week.

Title: Installing MC25 - issues with having to re-installed and re-enter license no.
Post by: dac2020 on November 18, 2019, 10:12:37 am
Hello, I understood this forum is the only support I can get so I hope I can get an answer to my installation related issue.
For some reasons, every so often when I start JRiver, I would be asked for the license number and then it would go through the re-install process.   Because of that, I find myself running out fast of the maximum re-installs per year.

Is there something I can/should do to avoid this to keep repeating?   I wanted to take advantage of the upgrade pre-order but I didn't do it because of this outstanding issues.

Thank you for your help.
Title: Re: Installing MC25
Post by: JimH on November 18, 2019, 10:27:40 am
Is the machine name changing?

If you run out of restores, just post here.  We can reset them.
Title: Re: Installing MC25
Post by: dac2020 on December 01, 2019, 03:35:41 pm
I do have it installed on my desktop as well but I never used it on more than one machine at a time as far as I am aware.   I assume it wouldn't be allowed even if I tried anyway right?
  So I don't think that's the reason.   Other than that, no, I have not changed my desktop and laptop's name.    It hasn't happened since I posted, hopefully it stays that way.  Thank you.
Title: Re: Installing MC25
Post by: dcS on December 07, 2019, 02:48:40 pm
After a lot of work and a little flu I found some time to take care of the MC21 to 25 upgrade again, finally

As Roderick has suggested, a clean install and a restore from 21 has helped a lot - still some flaws in expressions but after a little thinking easy to fix. No more math for sample rates, that's cool. And I'm very happy for the subtitle fix with Intel620, that was the main reason for the upgrade - and the WDM driver problem after some Win10 upgrade.

But.

Still not able to use the WDM driver - it shows up as a playback device named 'JRiver Media Center 21' with controller JRiver MC25. Doing a test directly from the sound control, I can see the level meter reacting but no output on any device. No surprise.

So I removed the WDM driver from 25 and from 21, made a reboot and than uninstalled 21 completely - incl. reg-keys and library (already had an external backup), another reboot, then I activated WDM in MC25 again - same result.

Then I checked the eventlog and found a lot off errors (informational ones) connected to MC21 (and some of 22, 23...all fully uninstalled)...weird. Further checking and analysis led me to a lot of orphaned folders and reg-keys and even the jriver service from 21 was still showing up in the list, not functional of course. Looks like the uninstall routine is not very successful, at least on my system (W10pro64 - no additional AntiWhatever).

Next I cleaned up as much as I could without killing my system but still, no success and still the same strange '21 with 25' entry in the sound control panel. At least, service is gone and no more EventLog entries for MC21.

I also had some hope it will fix the issue with another error I found in the log, 'JRtools.dll_unloaded', leading to the packetinstaller.exe in the MC25 install directory. No luck. I checked the dll, signature looks ok and valid until 2029...was a bit surprised it's from Symantec, but hey...  ;D

As I have a little experience in system engineering (that's how I pay my rent) I used some tools to dive deeper - but I cannot find anything left from MC21 or any other install than MC25.

WDM is an extremely nice feature I don't want to miss but I also have no intention to do a fresh install of the whole system. There is already a lot of work I spent for some individualization and stuff, so...Frankly, I'm not used to not being able to fix bugs either.

Still working with the eval. version but only a few days left now...Next I would remove the MC25 completely as well (I did some re-installs over the existing one already), clean the system from residues and then put 25 back on...but maybe someone has concrete hints on which screw I could turn?

Many thanks!
Title: Re: Installing MC25
Post by: JimH on December 07, 2019, 02:59:31 pm
Did you select a device in MXC's audio settings?  Can you play audio from MC?

Title: Re: Installing MC25
Post by: RoderickGI on December 07, 2019, 03:59:21 pm
The MC25 upgrade process doesn't rename the WDM Driver as it appears in Sound Settings and elsewhere. So in my case it ended up named "JRiver Media Center 24 (JRiver Media Center 25)". I just renamed in it Device Properties. (Jim that is one to add to the MC26 upgrade process, if it hasn't been.)

I also have ongoing issues with the MC upgrade (up to MC25) not changing File Associations to the new version. I have had to manually fix mine for several major version upgrade. Apparently, that is a W10 security issue, where applications aren't supposed to be allowed to set File Associations to themselves. But even setting it in the installation hasn't worked for me. I think it works better if the upgrade process finds the previous version and automatically transfers the Library across, but that rarely works for me.

So if the error messages you were seeing in W10 were related to File Associations, the above is why.

See how you go with a full uninstall of MC25, clean boot, and reinstall. I haven't had to do that for some versions to get the WDM working. If I have any problem with it I just turn off the feature, restart MC, and turn the feature on again, restart MC. It works, although I don't have it set to be my default W10 audio device most of the time.

As Jim says, make sure you have a real audio device selected for output in MC. If MC can play local files directly, and the WDM is receiving input, then you should hear output from MC. Check what is happening in the MC "Audio Path".

The good news is that the MC26 upgrade process has had some improvements.
Title: Re: Installing MC25
Post by: dcS on December 07, 2019, 04:52:41 pm
Thanks for your fast reply. I have a lot of thoughts to share but I think most efficient way now is the clean install of MC25 - first time since, I think, MC18 or 19. So maybe it's just time for it as just nothing happens in the MC audio path (normal listening over USB ASIO to the DAC works perfect). I'll be back.

Title: Re: Installing MC25
Post by: dcS on December 08, 2019, 07:09:11 am
Uff, looks like I'm back on track. I just don't know why, I don't like that ;)

I did a complete uninstall, no MC left on the system (besides all the stuff everywhere left even after uninstall - didn't clean up this time) and made a reboot. Checked the eventlog and still had the MC25 error with JRtools.dll_unloaded.

So I didn't expect much on the new setup but did it anyway - made my audio settings and activated WDM, restart MC, played some sound through the browser and surprise, it's working!

Then I made a restore incl. settings - and the problem is back. It works with just the library backup and since all my views and expressions are working I think I can go on from here.

I just don't feel comfortable as I have no idea what's going on with my system. Cannot get rid of the errors in the eventlog (even after uninstall...) and I have no clue what setting I made to break the WDM function completely.

Any ideas? Anyhow, thanks for the helpful hints and feedbacks and happy Sunday!  8)
Title: Re: Installing MC25
Post by: RoderickGI on December 08, 2019, 01:54:14 pm
Not from me. Someone from JRiver might be interested in seeing a copy of your bad Library Backup to see if anything is obvious, but that is up to them.

You could try doing a backup of the Windows Registry settings for working and non-working installations of MC, and compare the two to see if anything is obvious. But that's the best I can think of.

EDIT:
Looks like there is actually a problem, now known. See https://yabb.jriver.com/interact/index.php/topic,123222.msg853902.html#msg853902
FIX:
Install MC25.0.107, turn on WDM, then try an upgrade to MC25.0.114 or later.
Title: Re: Installing MC25
Post by: dbold1 on December 10, 2019, 10:47:24 pm
can i install 25 on two different computers?
my desktop is a mac, my laptop is windows.


I bought a windows laptop so I could use JRiver Media Center, it's that good.

I think Media Center is the best out there... :)
Title: Re: Installing MC25
Post by: RoderickGI on December 10, 2019, 11:18:36 pm
can i install 25 on two different computers?
my desktop is a mac, my laptop is windows.

Yes, if you own a Master Licence, which provides support for Mac OSX, Windows, and Linux.

You can upgrade from your Mac licence to a Master Licence. If you haven't upgraded to MC 26 yet, then it would make sense to do that now.

https://wiki.jriver.com/index.php/Upgrade
https://jriver.com/purchase_26_master_as_upgrade.html
Title: Re: Installing MC25
Post by: haripothera on February 01, 2020, 01:07:25 am
I just moved to a new computer. I have a MC 25 on my old windows PC. I cannot find a link to download MC 25. I have been able to download MC 24. No problem. I can only find a link to download MC 26. I have registered keys for MC 25.
Title: Re: Installing MC25
Post by: RoderickGI on February 01, 2020, 01:16:08 am
I just moved to a new computer. I have a MC 25 on my old windows PC. I cannot find a link to download MC 25. I have been able to download MC 24. No problem. I can only find a link to download MC 26. I have registered keys for MC 25.

https://yabb.jriver.com/interact/index.php/topic,123295.0.html
Title: Re: Installing MC25
Post by: haripothera on February 01, 2020, 01:27:53 am
Thanks for the link
Title: Re: Installing MC25
Post by: JimH on February 01, 2020, 07:41:49 am
The wiki has a topic called Old Versions.
Title: Re: Installing MC25
Post by: Randy Alexander on September 05, 2022, 04:45:55 pm
I have been using MC25 successfully for quite a while and love it. I use it just for music and have 18k files. I am replacing my laptop and have spent a few days trying to get it running on my new laptop. I have tried following all instructions and suggestions without success.
I backed up my files on old, installed MC 25 on new, restored license,  turned dlna media streaming on, chkd and UPnP file sharing was enabled. Windows Defender blocked but I was able to allow. My music files never showed up so I purchased a large memory stick and spent a day copying files and transferring over. I now have about 1/3 of my music most without artwork. I assume I am doing something wrong or missing something. Using Windows 10 and I struggle with my IT work so it may be something obvious. At least I have everything on my old laptop so I should be able to do this. I would upgrade if I thought it would help. TIA
Title: Re: Installing MC25
Post by: JimH on September 06, 2022, 01:51:38 am
You can use MC to move files if the machines are both on the same network.  The wiki has a topic called Moving Files.

MC has an option that tells it whether to store art in the files.  You'd need to set it on the original machine first.