INTERACT FORUM
More => Old Versions => JRiver Media Center 30 for Windows => Topic started by: JimH on October 03, 2022, 03:10:43 pm
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Please read these instructions
https://wiki.jriver.com/index.php/Upgrade (begin at Installation)
Download files can be found on the Download Page (https://jriver.com/download.html) and on the MC30 boards here.
You can retrieve your license here: https://rover.jriver.com/cgi-bin/restore.cgi
On Windows, your existing data will be found and used by MC30. On Mac and Linux, you just need to restore a backup: https://wiki.jriver.com/index.php/Library_Backup
Keep your prior version installed until you're happy with MC30. Then uninstall it.
Please post any questions here.
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Updated. No installation problems :)
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I have a question about folders.
The legacy version was installed in *\Media Center 29\ folder, the current version intends to get installed in *\Media Center 30 folder". Does it mean I'm gonna have two MC versions on my engine, or will the legacy version get uninstalled?
And a related question - what if I want to have MC installed in a folder without its version (*\Media Center\) and upgrade to the next build? Can safely overwrite the existing installation in this folder?
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I’ve asked this on other versions and the answer is that you can uninstall the previous version when you are satisfied with the new one.
Jeff
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I bought an MC29 -> MC30 upgrade three days ago. However, JRiver email "JRiver Media Center 30 Builds Are Available Now" states today:
You own an MC30 license, even if you purchased MC29. You can retrieve your license from our Restore Page.
What gives, should have I not paid for the upgrade?
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Check your licenses.
Edit. You may not have understood. You purchased MC29 in February, then MC30 recently. There's nothing wrong about that. Only very recent purchasers of MC29 received an MC30 license.
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I have a question about folders.
The legacy version was installed in *\Media Center 29\ folder, the current version intends to get installed in *\Media Center 30 folder". Does it mean I'm gonna have two MC versions on my engine, or will the legacy version get uninstalled?
And a related question - what if I want to have MC installed in a folder without its version (*\Media Center\) and upgrade to the next build? Can safely overwrite the existing installation in this folder?
MC29 and MC30 will co-exist happily until you uninstall MC29.
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I am upgrading from MC28. My audio settings do not seem to have transferred over. Likewise my theme did not transfer but that was an easy fix.
Is there something that needs to be done to copy ALL settings to MC30 from MC28?
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Backup in your old version, restore in the new one. Pay attention to the dialogs. Settings are optional.
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Backup in your old version, restore in the new one. Pay attention to the dialogs. Settings are optional.
Thanks! I did not know that.
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Thanks Jim. I guess I have hobbled through over previous upgrades manually. Good to know there is a better way.
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I’ve asked this on other versions and the answer is that you can uninstall the previous version when you are satisfied with the new one.
Thank you, Jeff! Can you also advise on installing over into the same folder?
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Just use the default unless you have a good reason to do otherwise.
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Please read these instructions
https://wiki.jriver.com/index.php/Upgrade (begin at Installation)
Download files can be found on the MC30 boards here.
You can retrieve your license here: https://rover.jriver.com/cgi-bin/restore.cgi
On Windows, your existing data will be found and used by MC30. On Mac and Linux, you just need to restore a backup: https://wiki.jriver.com/index.php/Library_Backup
Keep your prior version installed until you're happy with MC30. Then uninstall it.
Please post any questions here.
Saw the recent email about MC30 and straightaway purchased an upgrade for mac. When can we expect MC30 for mac to be available?
Thanks
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In a few days. On the Download Page now.
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Thanks Jim! Looking forward.
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I purchased MC30 but I never purchased MC29, and so I have been happily using MC28 for the past two years. Should I install MC29 before installing MC30 to ensure a smooth transition and copying of all my present settings in MC28 to MC30, and if this is recommended, how/where do I download and install MC29 (which, as I said, I never purchased or installed)?
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I purchased MC30 but I never purchased MC29, and so I have been happily using MC28 for the past two years. Should I install MC29 before installing MC30 ...
No. Just install MC30.
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Backup in your old version, restore in the new one. Pay attention to the dialogs. Settings are optional.
To be clear .. so I am clear .. the "backup" is of the Library? When restoring *that* there will be an option to restore all setting?
Thanks,
Jeff
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Yes
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I am using MC29 for window, can I upgrade to mc30 master version? I have a computer in another room using ios. Thanks
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I am using MC29 for window, can I upgrade to mc30 master version?
Yes.
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To be clear .. so I am clear .. the "backup" is of the Library? When restoring *that* there will be an option to restore all setting?
Thanks,
Jeff
I need a bit more guidance. Backing up the Library is done on the server with the local library. How do I backup/restore the
settings/options on a client?
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Yes.
Thank you Jim
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Hi All,
Purchased MC30. Windows version. Running MC29. Have new install codes. Downloaded several times. Welcome page comes up.
No install? No install icon?
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Run the file you downloaded by clicking on it in Explorer.
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How is backup/restore of the settings/options on a client done?
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Backup in old version, restore in new version. Read carefully when you do.
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I tried backing up (Library) in client and got a notice about only local libraries can be backed up. What am I doing wrong?
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No. Just install MC30.
I installed MC30 as you directed, with MC28 previously installed. It copied over the libraries and library views. I changed the skin setting.
BUT it did not copy over any of my ZONES from the previous version MC28?
Do I really need to manually recreate all the zones with their complicated DSP and audio settings along with zone switch rules in the new version? I hope not, because that will be a PITA.
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Compared with MC28, there are now missing some helpful menu options from the top bar, notably Library, Playlists, Add Playlist, Run Auto-Import Now, and Refresh.
Can I add those back?
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Right click at the top to customize.
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Right click at the top to customize.
right clicking in Windows 10 at top of MC30 as you suggested. I see I can customize the playback display as to file info (guess this means I have to manually copy over my playback display settings from previous version, huh?). But I see no way to add those other top menu items that I asked about.
I especially want to see Library dropdown menu and auto-import and refresh up top.
And what about zones, do I have to manually recreate all that?
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MC28: In the ALBUMS library view for Audio and for Video the albums are displayed alphabetically discarding 'a' or 'the' when those articles appear at the beginning of the album title.
MC30: Audio albums appear correctly in alphabetical order discarding articles, but Video albums are alphabetical including 'a' and 'the'... how do I change this?
And all these things I am posting here (top menu options, zone copy over, video album order, etc)... should I be posting this info in the BUGs discussion?? Should I be posting separate topics for each?
At this point I am not enjoying have to check and compare all my special configurations in MC28 with MC30 to see if they carry over or if I have to manually create them again. Big time suck, you know?
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right clicking in Windows 10 at top of MC30 as you suggested. I see I can customize the playback display as to file info (guess this means I have to manually copy over my playback display settings from previous version, huh?). But I see no way to add those other top menu items that I asked about.
I especially want to see Library dropdown menu and auto-import and refresh up top.
And what about zones, do I have to manually recreate all that?
I know Jim already suggested what I detail below, but it was to it different user. So if I missed in your posts that you have already tried this, my apologies in advance.
Have you tried running restore from within MC 30, but pointing to your last MC 28 backup? I ask, because I have guided many users into restoring from a prior versions backup, and not once has it failed to return everything back to what it was.
MC automatically does this when installing a new version, but when it occasionally fails to reconstitute everything exactly as before, without exception it happens when a major version is skipped (as in your case, going from 28 to 30). If you have not performed this process yet, I am highly confident that doing so will resolve the issue. Be sure to enable the checkbox for Restore Settings.
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I know Jim already suggested what I detail below, but it was to it different user. So if I missed in your posts that you have already tried this, my apologies in advance.
Have you tried running restore from within MC 30, but pointing to your last MC 28 backup? I ask, because I have guided many users into restoring from a prior versions backup, and not once has it failed to return everything back to what it was.
MC automatically does this when installing a new version, but when it occasionally fails to reconstitute everything exactly as before, without exception it happens when a major version is skipped (as in your case, going from 28 to 30). If you have not performed this process yet, I am highly confident that doing so will resolve the issue. Be sure to enable the checkbox for Restore Settings.
I have NOT tried running restore from within MC30. I explicitly asked here if I should install MC29 (which I never purchased or used) before installing MC30 and I was told to just go ahead and install 30. I was a bit afraid if it would copy everything from MC28 but I did as I was instructed.
So now how do I restore from MC28 in MC30? Please provide instructions for doing so. What I am asking is where do I find the setting in MC30 to restore from MC28, where is this checkbox located? Thanks...
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With MC 30 open, go to File/Library/Restore Library… . In the ensuing dialog be sure to tick the Restore Settings checkbox. From there, browse to the MC 28 backup folder, and select the very last backup zip file. If you don't know where the MC 28 backups are stored, look at the third picture. That said, it will likely populate with the correct location for you automatically.
Menu: https://i.imgur.com/q3mOs3u.jpg
Dialog: https://i.imgur.com/9I7u6N4.png
Backup Location: https://i.imgur.com/wNTblt5.png
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Ahem, HOW DO I MOVE ALL SETTINGS/OPTIONS from a MC29 client to a MC30 client? I seem to be stuck as clients can only back up local libraries. If it had a local library it wouldn’t be a client.
Obviously I am missing something important.
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right clicking in Windows 10 at top of MC30 as you suggested. I see I can customize the playback display as to file info
Wrong spot. Right near the top. Move left or right if necessary.
https://wiki.jriver.com/index.php/Toolbars#:~:text=Customize%20Toolbars&text=To%20customize%20the%20toolbars%2C%20right,and%20rearrange%20the%20items%20displayed.
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Wrong spot. Right near the top. Move left or right if necessary.
https://wiki.jriver.com/index.php/Toolbars#:~:text=Customize%20Toolbars&text=To%20customize%20the%20toolbars%2C%20right,and%20rearrange%20the%20items%20displayed.
Got it now, thanks JimH :)
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So now how do I restore from MC28 in MC30? Please provide instructions for doing so. What I am asking is where do I find the setting in MC30 to restore from MC28, where is this checkbox located? Thanks...
Instructions were provided. Did you run the restore operation as described, and if so, did it fix all the issues from your earlier post?
MC28: In the ALBUMS library view for Audio and for Video the albums are displayed alphabetically discarding 'a' or 'the' when those articles appear at the beginning of the album title.
MC30: Audio albums appear correctly in alphabetical order discarding articles, but Video albums are alphabetical including 'a' and 'the'... how do I change this?
And all these things I am posting here (top menu options, zone copy over, video album order, etc)... should I be posting this info in the BUGs discussion?? Should I be posting separate topics for each?
At this point I am not enjoying have to check and compare all my special configurations in MC28 with MC30 to see if they carry over or if I have to manually create them again. Big time suck, you know?
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Instructions were provided. Did you run the restore operation as described, and if so, did it fix all the issues from your earlier post?
Thanks for following up, I've been sick and so I've put this on hold for a day or two. I've got your reply bookmarked and will follow your directions later this week and post here with the results. Your attentive assistance is much appreciated.
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Sorry to hear that you have been sick.
I am interested in hearing if it works. It's not as though I am getting paid to do any of this, so if I put in the effort to try and help somebody, I like to know if it actually helps! Hope you feel better soon.
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Hey JRiver users.
I have a question? I use JRiver mediacenter for a very long time, every year i buy the new version. But now I have a question about MC29, i use it from my desktop to my TV and soundbar. Now the sound of the soundbar is a bit flat, so i went to the JRiver equalizer and set the setting who i wanted. The problem is that when i select the equalizer in JRiver than the sound give one second sound and then it stops. When i set the equaliser out i got a good working system, but i want to use the equalizer for more bass and high tones, but then the program won't give sound on my sounbar and TV.
Is there anybody who has the same problem, and how can i solve this problem.
Regards
Sjak
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Ahem, HOW DO I MOVE ALL SETTINGS/OPTIONS from a MC29 client to a MC30 client? I seem to be stuck as clients can only back up local libraries. If it had a local library it wouldn’t be a client.
Obviously I am missing something important.
I can help you with that, pepar! I just installed MC30 on a PC that already had MC29, being used as a client to a PC elsewhere in the house running as the Library Server, and apparently MC30 read and imported the settings in the Tools > Options panel. All of the video renderer and audio settings I had set in MC29 were there in MC30.
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And what about zones, do I have to manually recreate all that?
Quoting just to stress the question about zones. They are not migrated into MC30, please advise about importing.
/Leiph
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Just curious, Why Does MC30 display "Remote" in the header box? Previous versions never did this.
(https://exposedvisions.com/Other/Bobbi%20Humphrey.jpg)
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Try right clicking up there and choosing Customize Display.
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Try right clicking up there and choosing Customize Display.
Yes, but the question is why does it say "remote"? The point of the question is compared to previous versions that never had that. Am I running in remote? Should I be running in remote? Is there a configuration setting to run locally? I just need to know why "remote"? If this is a non-issue, that helps to know as well.
Thanks.
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Is the content stored on the computer that’s running MC (local) or stored on a different device, a “remote” device?
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If you'll try customizing the display, you may learn why. It could be a typo, for example.
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Is the content stored on the computer that’s running MC (local) or stored on a different device, a “remote” device?
I've got both local - files on the PC MC30 is installed on, as well as files coming my network connected NAS. BTW, I've been using this configuration since MC27, definitely MC28 in which I upgraded from.
Again, no sleepless nights as things are running smooth and no issues with playback, just curious.
Thanks.
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If you'll try customizing the display, you may learn why. It could be a typo, for example.
Why would it be a typo? And I tried customizing the display. What would I customize to get rid of it "if" it is a "typo"?
EDIT: I edited it out. Still like to know why "Zone" is showing at "Remote". But yeah, I edited it out.
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Sorry to hear that you have been sick.
I am interested in hearing if it works. It's not as though I am getting paid to do any of this, so if I put in the effort to try and help somebody, I like to know if it actually helps! Hope you feel better soon.
I am still sick, but I did the restore procedure as you directed and am happy to report that it appears that all settings have been copied over correctly from my previous active version MC28. I looked over things closely and could find no anomalies so it's good for now as far as I can tell.
I will start using MC30 as my default player (while leaving 28 installed) to see if I notice anything that isn't right. I am glad this was a simple fix.
Quick question: where do I find the setting that designates what articles are disregarded in alphabetical sorting? I mean those such as:
a;an;the;ein;eine;das;der;die;el;il;las;le;los;un;de l';de la;des;du;la;le;un
Can't seem to recall where that is in the Tools. Thanks so much.
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Sorry to hear you are still feeling sick, but very happy to hear that the restore from a previous version process I have described to many people still has a 100% success rate!
The setting for articles is located as shown below. Note the search box at the bottom of the options window - typing "articles" there would've allowed you to answer your question. It is a great habit to get into… That is, perform an options window search prior to posting on the forum. Many times you can solve issues directly yourself, while simultaneously learning more about the program.
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Sorry to hear you are still feeling sick, but very happy to hear that the restore from a previous version process I have described to many people still has a 100% success rate!
The setting for articles is located as shown below. Note the search box at the bottom of the options window - typing "articles" there would've allowed you to answer your question. It is a great habit to get into… That is, perform an options window search prior to posting on the forum. Many times you can solve issues directly yourself, while simultaneously learning more about the program.
Search box, excellent, thanks. :)
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In the past, after pre-ordering the new version, I have waited to install it until I received an email that said the new version is stable. I pre-purchased JMC 30 back in September but have yet to see any notification that it is "stable". Has this notification been discontinued? Is this version considered stable yet? I am on 29.0.87 on my machine right now and don't want to be a guinea pig.... Thanks.
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I see a cursor mismatch: In ripped DVD (ripped by MC24), in the DVD menu (Play, section, etc..) the active area is above the menu element.
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Am trying to complete an upgrade from MC26 to MC30. Went through the purchasing process just fine. It accepted MC26 license. Sent me an email confirmation with new license #. Downloaded MC30 using the download button that is part of purchase pages. Installed but it would not run. I went directly to exe file location and tried direct open, still would not run. I rebooted PC. Would not run.
I uninstalled and downloaded a fresh copy of MC30. Installed. Would not run.
Just to check I opened MC26 and it is working as normal.
Have never had any problems downloading programs from the web and installing them. I just tested by downloading two programs and they installed and ran fine. Has me puzzled. Help please
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Am trying to complete an upgrade from MC26 to MC30. Went through the purchasing process just fine. It accepted MC26 license. Sent me an email confirmation with new license #. Downloaded MC30 using the download button that is part of purchase pages. Installed but it would not run. I went directly to exe file location and tried direct open, still would not run. I rebooted PC. Would not run.
I uninstalled and downloaded a fresh copy of MC30. Installed. Would not run.
Just to check I opened MC26 and it is working as normal.
Have never had any problems downloading programs from the web and installing them. I just tested by downloading two programs and they installed and ran fine. Has me puzzled. Help please
That may be a security problem with your machine. Antivirus, etc.
Or you may have a 32-bit OS. Try downloading and installing the 32-bit version of MC.
Is the file extension correct?
What is your OS?
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That may be a security problem with your machine. Antivirus, etc.
Or you may have a 32-bit OS. Try downloading and installing the 32-bit version of MC.
Is the file extension correct?
What is your OS?
Taken directly from a system check: Windows 10 Home Ver. (x64) 21H1 (build 19043.2251) / Windows Feature Experience Pack 120.2212.4180.0.
I am quite sure it is 64-bit but if you want me to try installing the 32-bit build of MC 30 anyway I'll try it.
I am using an Administrator level account. For troubleshooting I am trying to run C:\Programs\J River\Media Center\Media Center30.exe directly from Windows Explorer view and each time I use the Run as Administrator option. As expected a dialogue box comes asking if I want Media Center to make changes to my system. I click yes.
My security software is Bitdefender Internet Security build 26.0.30.102. But for troubleshooting I am turning off all that it defends: Antivirus, Firewall, Vulnerability, Spam. It's off right now as I try to troubleshoot. Have not given Windows Security the option to take over although, as expected, it notifies me I should do so. Bitdefender is very good at logging all it's notifications and there is no notation of it seeing or doing anything related to MC 30. Other than Bitdefender and Windows Security I do not use any other security software.
I know how to run Computer Management so can check events stuff if you want to tell me what to check. I know how to navigate the registry though I am shy about making any changes unless I know exactly what to check and what to do.
In the 2-yr life of this PC and account I have downloaded a lot of software from the web and installed with no problems. As a test last night I installed some freebie utilities without problems. That suggests the problem lies specifically with trying to install/run this package of MC 30.
Another route to try though I will wait for your comments. I have a new laptop (Windows 11 Pro x64) and can try to install the same package to that and see what happens. In fact my goal was to update from MC 26 to MC 30 on this machine then after that install MC 30 on the labtop.
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Uninstall Bitdefender. Here's a thread that is nothing but similar antivirus problems.
https://yabb.jriver.com/interact/index.php/topic,134492.0.html
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Uninstall Bitdefender. Here's a thread that is nothing but similar antivirus problems.
https://yabb.jriver.com/interact/index.php/topic,134492.0.html
Glad we are on to something! Don't want to be a jerk but I need to make a decision about options. I am on a paid subscription of Bitdefender with 5 mos to go. Upgrading to MC30 was a splurge - I think MC26 is meeting all my actual needs. MC26 runs fine. It was installed before I installed Bitdefender and I guess Bit accepted MC from the git-go. If I uninstall Bit, uninstall MC30, reinstall MC30 - make sure it runs for a few days - then reinstall Bit do you think I can have both of them getting along? If not I'm wondering if I can get a refund for the "unused" MC30 and wait out the rest of my Bit subscription. Upgrade to MC30 later on.
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Uninstalling will tell you whether it's the problem.
The problem isn't MC.
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I am running MC 30 and Bitdefender with no issue.
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I am running MC 30 and Bitdefender with no issue.
Was MC30 already installed before you first installed Bitdefender?
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Uninstalling will tell you whether it's the problem.
The problem isn't MC.
I uninstalled Bitdefender Security and rebooted.
Uninstalled Bitdefender Agent and rebooted.
Ran a registry fixer using CCleaner. Fixed everything it found (though nothing mentioned "Bitdefender"). Rebooted
Tried to run C:\Programs\J River\Media Center 30.exe Run as Administrator. Nothing ran.
Rebooted and went in Windows Defender options. I created an scan exception for the folder C:\Programs\J River and the file C:\Programs\J River\Media Center 30.exe.
Rebooted and then tried Media Center.exe. Nothing ran.
Next I disabled Windows Defender real-time antivirus, cloud-delivered protection, automatic sample submission and firewall.
Rebooted and tried to run Media Center 30.exe. Nothing ran.
If there is anything "AV"/security related left then I don't know what to look for.
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Now that antivirus seems to be out of the way, download and install again. Don't do anything special.
Use a different browser to download. Use these links:
Download 64-bit build
https://files.jriver.com/mediacenter/channels/v30/latest/MediaCenter300031-x64.exe (works on 64 bit systems only)
Download 32-bit build
https://files.jriver.com/mediacenter/channels/v30/latest/MediaCenter300031.exe (works on all systems)
Launch MC from the desktop shortcut.
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Was MC30 already installed before you first installed Bitdefender?
No, Bitdefender was there first, I have used it for 2-3 years, and MC30 was just installed recently.
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Now that antivirus seems to be out of the way, download and install again. Don't do anything special.
Use a different browser to download. Use these links:
Download 64-bit build
https://files.jriver.com/mediacenter/channels/v30/latest/MediaCenter300031-x64.exe (works on 64 bit systems only)
Download 32-bit build
https://files.jriver.com/mediacenter/channels/v30/latest/MediaCenter300031.exe (works on all systems)
Launch MC from the desktop shortcut.
I'm rebooting between each instance of install, uninstall. During installs and first run attempt Windows Defender anti-virus and firewall is turned off.
Installed the MC30 x64 package and it would not run. Used the desktop shortcut.
Uninstalled it and next did the x32 package. It ran. I turned Windows Defender anti-virus and firewall back on. It ran without me making any exceptions. I didn't move past the opening page. I didn't attempt to install the license I was sent.
Am sure my OS is Windows 10 Home x64 bit with all updates that Windows update says to install. My MC26 install was a 64-bit package. Not doing anything fancy it has been running fine even with Bitdefender.
My ultimate goal is to get MC30 64-bit running stable for a few days then install MC30 64-bit on my laptop. This machine as server and the laptop as client.
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I'm guessing you could install the 64-bit version of MC on your laptop without problems.
Did you try using a different browser to download?
I would try the 64-bit version again on the machine where you were having trouble. You know now that the 32 bit version will work. Is there anything unusual about that machine?
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Check drive for errors?
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I'm guessing you could install the 64-bit version of MC on your laptop without problems.
Did you try using a different browser to download?
I would try the 64-bit version again on the machine where you were having trouble. You know now that the 32 bit version will work. Is there anything unusual about that machine?
I haven't tried to install anything on the laptop. Being cautious I didn't want MC30 being on it first and complicating the licensing and server/client stuff later on. I want this desktop to be the MC "top dog" as if the laptop did not exist. Do you want me to do it anyway? If so, send me the link I should use on the laptop to download it.
I forgot to use another browser to download before so I went back and did that for the x64 package (so instead of Firefox I used Edge). The x32 package that successfully ran was downloaded on Firefox. Installed the Edge x64 download but it did not run. I uninstalled.
Next I tried installing a "not an upgrade" package downloaded from JRiver main page. It did not run. Why did I try that? I was trying to keep the discussion from getting over-complicated but I guess I should spell out everything ad nauseum. :-[ Last night I realized I made a mistake when I installed MC26 two-yrs back. I did a custom location install and meant to install to C:\Programs\Media Center 26. Instead it installed the MC files into the root of Programs. So there is no Media Center 26 folder. And wasn't a J River one until I did the MC30 installs. (I have been installing MC custom location every since my first MC install. MC16 I think was.) Sooo ... I thought the first packages might be "upgrade" ones and couldn't find the previous install and that caused the run problem. Full disclosure: My Library data is in the default place but all media itself is on a separate disk.
Other than those mentions I can't think of anything unusual about this Dell XPS 8930 Intel i7 64-bit machine or setup. MC26 has done fine.
BTW: there was a Media Center30 Windows-569513.mjr file in the Downloads folder and I deleted it by accident. Does that matter?
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Check drive for errors?
Drive check/quick scan just done. No errors
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The MJR file is your Install key. You could read about licensing on the wiki. The topic is called restoring a license.
Don't worry about installing on your laptop. There's no way there could be a problem caused by it. But it might tell us something. Especially if you use the same file you used to install on the other problem. PC.
I still think you have a problem with Bitdefender, that something was left there.
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The MJR file is your Install key. You could read about licensing on the wiki. The topic is called restoring a license.
Don't worry about installing on your laptop. There's no way there could be a problem caused by it. But it might tell us something. Especially if you use the same file you used to install on the other problem. PC.
I still think you have a problem with Bitdefender, that something was left there.
the mjr file was in Recycle bin so I've restored it back into place. Will refresh my memory about restore protocol.
I will install on my laptop but let's confirm which download location to use: Use link on this page?:
https://jriver.com/download.html
Don't know how to search for Bitdefender leftovers. Suggestion of some sort of freebie install scrubber utility? When the machine was new it came installed with a free year of Mcafee software. I unistalled after the year but I just checked and there is still a Mcafee folder in Programs with files. I'll scrub those too once I know the best way.
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the mjr file was in Recycle bin so I've restored it back into place. Will refresh my memory about restore protocol.
I will install on my laptop but let's confirm which download location to use: Use link on this page?:
https://jriver.com/download.html
Don't know how to search for Bitdefender leftovers. Suggestion of some sort of freebie install scrubber utility? When the machine was new it came installed with a free year of Mcafee software. I unistalled after the year but I just checked and there is still a Mcafee folder in Programs with files. I'll scrub those too once I know the best way.
I went to Bitdefender and Mcafee sites. Downloaded and ran uninstall tools they have. Agent Ransack is a search program that finds stuff Windows Explorer hides even after you tell it not to (e.g. in the Program Data folder). Using AR I think Bitdefender is gone. Mcafee still has a couple of things left but based on some reading I think they are benign, at least for our purposes. Sadly MC30 x64 exe still will not run.
On the laptop I downloaded MC30 x64 from the main download page, installed and it ran without problems. The laptop came preinstalled with Mcafee LiveSafe. I did not turn it off before installing or running MC.
I am baffled as to why it will not run on the desktop machine.
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I installed MC29 on the desktop and it would not run either.
Back to MC30: Using Process Explorer I watched as I tried to run MC30. Media Center 30.exe shows for about a second then disappears. I looked at Events in Computer Management and under Windows Logs /Application I see Error logged for the instances I try to run MC30. I don't know how to interpret the logs but JRTools.dll was referenced along with the exe file.
Starting with the same file downloaded from the main Download page: On the two machines I compared the install folder - Media Center 30. The file and folder counts don't match. There is a subfolder Media Center 30\Skins\Mini in the desktop install that is not found on the laptop. That folder explains the mismatched counts: 91 more files and 4 more folders.
Desktop w/ Windows 10 Home
Contains - 3,212 Files, 206 Folders
Laptop w/ Windows 11 Pro
Contains - 3,121 Files, 201 Folders
FWIW - since I started trying to install MC30 when I run MC26 sometimes it will present the message saying that MC closed unexpectantly and there are options checked off which I always accept. I'm shutting it down like I always have and it has not crashed on me lately so I don't don't why I'm getting that message.
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Agent Ransack is a search program that finds stuff Windows Explorer hides even after you tell it not to (e.g. in the Program Data folder).
Using tools like that and CCleaner could cause problems with your OS.
If it were my machine, I'd reinstall Windows. You've done a good job of trying to find the problem and you've been very patient.
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Using tools like that and CCleaner could cause problems with your OS.
If it were my machine, I'd reinstall Windows. You've done a good job of trying to find the problem and you've been very patient.
As long as this this is the only strange thing going on I'm gonna go KISS route. No reinstall of Windows, no MC30. I'll stay with a running MC26. Install that to the laptop to be client.
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Is it really C:\Programs and not C:\Program Files ? Try doing a custom install to c:\JRiver just to check. I've had similar issues before caused by C:\Program interfering with Windows short-name aliases (c:\program~1).
Also, check if TEMP is pointing to a valid folder with Everyone permissions. Check EventViewer to see if there's a crash or other errors logged. You can also find the MC debug log file, it may have some clues. As a last one, use Process Monitor to log MC execution and see what it was trying to do before it exited.
If all else fails, nuke it from orbit. It's the only way to be sure.
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Is it really C:\Programs and not C:\Program Files ? Try doing a custom install to c:\JRiver just to check. I've had similar issues before caused by C:\Program interfering with Windows short-name aliases (c:\program~1).
Also, check if TEMP is pointing to a valid folder with Everyone permissions. Check EventViewer to see if there's a crash or other errors logged. You can also find the MC debug log file, it may have some clues. As a last one, use Process Monitor to log MC execution and see what it was trying to do before it exited.
If all else fails, nuke it from orbit. It's the only way to be sure.
Thanks for your input!
Good proofing - yes, it is C:\Program Files\Media Center 30
What TEMP would you be referring to? TEMP meaning a folder? A file? In any event I wouldn't know how to determine "is this pointing to that?" status. But I did check Security on the folder Media Center 30 and the files Media Center 30.exe and JRTools.dll. System and Administrators have full control. I have Admin priviledges. Everyone is not added as a user but is there some benefit since System and Administrators are reflected? I'm presuming all the files within Media Center 30 have inherited full control.
Event Viewer: Windows Logs\Application: I've done that and there is an Error log and Info log for each instance of me trying to run Media Center 30.exe. Media Center 30.3xe and JRTools.dll are referenced as faulting modules in that order. But that is as far as I know how to interpret the logs. I'm happy to send logs to someone if they want to examine them.
MC debug logs - you mean the DMP files found in C:\Users\misca\AppData\Local\CrashDumps? I only know to open them with Notepad - code city! No help. Again, happy to send someone copies.
Process Monitor - Downloaded and ran but I don't know how to use it. Process Explorer (also from Sysinternals) - when I try to run MC30 it will show Media Center 30.exe tries to run but disappears after a second or so. If PM logs errors I don't know how to find them.
On another note - I read the "taming Windows Defender" thread and have set up a set of Media Center 30 exclusions for firewall and antivirus. Jim will love this - Prior to that I had WD firewall turned OFF and it happened just once that when I tried to run MC30 a message came up that WD firewall had blocked something. Did I want to allow. I clicked yes.
lol - I am puzzling this situation at the same time I am trying to get my desktop and laptop to allow LAN file sharing. An exercise in Windows frustration.
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Oh - I also started the computer in Safe mode and tried running MC30 that way. It wouldn't run.
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Did you try downloading with a different browser?
Use this build: https://yabb.jriver.com/interact/index.php/topic,134503.0.html
Use Google to read about the temp folder.
A log won't help. As you describe it, the OS doesn't allow you to run the exe. That's not an MC problem.
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Logging helps, though perhaps not the MC log in this case. Anyway, since there are those entries for JRWeb.dll in the eventviewer, I think MC is actually starting and crashing on startup.
I was referring to the MC debug log. Try this:
- enable MC log with this command (in command prompt)
reg add "HKCU\SOFTWARE\JRiver\Media Center 30\Debug" /v File /t REG_DWORD /d 1 /f
- Start MC
- Check if there's a file called "log.txt" in C:\Users\misca\AppData\Roaming\J River\Media Center 30
- paste or attach it here
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I have figured out the problem and now have functional installs of MC26 and MC30 working. This includes Windows Defender antivirus and firewall turned on.
Remember I mentioned that 2 yrs back I had mistakenly installed MC26 into the root of C:\Program Files? Well that was what was causing the problem for MC30. To run MC30 was "looking" for something and not finding it I guess. I did a recreation configuration on the laptop - I installed MC26 into root C:\Programs Files. That done an install of MC30 would not run. So we know the problem occurred on two different machines. One Windows 10 Home and the other Windows 11 Pro.
So I uninstalled both MC26 and MC30. Then I installed MC26 to the default location and made sure it ran. Next I installed MC30 to the default location and - voila! It ran.
I then installed to the default locations on the desktop and both MC26 and MC30 ran.
It's OT but I am puzzled by this though. In my previous install of MC26 the menu toolbar was populated with a lot more items than the install this time. The MC26 and MC30 menu bars is rather sparse at this point. I'll have to figure out how to get to stuff anew. For example - how to get to the dialogue for restoring library backups. I liked my old well populated menu bar. :(
Tell me this. I always keep a copy of my licenses. I used those to restore the license (into the trials). It says I have restored successfully. Do I still need to run the install key that was emailed to me?
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Logging helps, though perhaps not the MC log in this case. Anyway, since there are those entries for JRWeb.dll in the eventviewer, I think MC is actually starting and crashing on startup.
I was referring to the MC debug log. Try this:
- enable MC log with this command (in command prompt)
reg add "HKCU\SOFTWARE\JRiver\Media Center 30\Debug" /v File /t REG_DWORD /d 1 /f
- Start MC
- Check if there's a file called "log.txt" in C:\Users\misca\AppData\Roaming\J River\Media Center 30
- paste or attach it here
Our posting crossed in the mail. Saw your post only after posting my last one. I agree - MC30 was starting but promptly (1-2 secs) crashing.
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I have figured out the problem and now have functional installs of MC26 and MC30 working. This includes Windows Defender antivirus and firewall turned on.
Remember I mentioned that 2 yrs back I had mistakenly installed MC26 into the root of C:\Program Files? Well that was what was causing the problem for MC30. To run MC30 was "looking" for something and not finding it I guess. I did a recreation configuration on the laptop - I installed MC26 into root C:\Programs Files. That done an install of MC30 would not run. So we know the problem occurred on two different machines. One Windows 10 Home and the other Windows 11 Pro.
So I uninstalled both MC26 and MC30. Then I installed MC26 to the default location and made sure it ran. Next I installed MC30 to the default location and - voila! It ran.
I then installed to the default locations on the desktop and both MC26 and MC30 ran.
Well done finding the problem. We will try to duplicate it.
It's OT but I am puzzled by this though. In my previous install of MC26 the menu toolbar was populated with a lot more items than the install this time. The MC26 and MC30 menu bars is rather sparse at this point. I'll have to figure out how to get to stuff anew. For example - how to get to the dialogue for restoring library backups. I liked my old well populated menu bar. :(
Try restoring a backup from MC26. MC makes them (zip files) automatically.
Tell me this. I always keep a copy of my licenses. I used those to restore the license (into the trials). It says I have restored successfully. Do I still need to run the install key that was emailed to me?
No need.
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So you had installed to the root of Program Files on the hard drive?
Was MC30 installed to a separate folder, or was it just installed on top of MC26 in Program Files?
It's possible we should make the installer not allow this.
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So you had installed to the root of Program Files on the hard drive?
Was MC30 installed to a separate folder, or was it just installed on top of MC26 in Program Files?
It's possible we should make the installer not allow this.
Yes, I had installed the MC26 program files into the root of C:\Program Files. MC26 worked just fine being there. A problem only arose when I tried to get a subsequent version (MC30) to run while the previous version (MC26) existed where it was. It was a mistake I made during a custom install where I meant for there to be an install to C:\Program Files\Media Center 26. I have done custom installs to respective C:\Program Files\Media Center x.x for multiple old versions and never had a problem. But note, even with the "wrong place" install of MC26 program files it still had correctly created MC26 things to default location in "AppData\Roaming".
I'll just always install to default location henceforth. Not allowing an install into the root of Program Files would be a good thing to do I guess.
No, MC30 wasn't installed on top of the MC26 program files. When installing MC30 at all times I let it install to default C:\Program Files\J River\Media Center 30
One flag that told me MC30 was trying to interact with MC26 things at startup: After trying to run MC30 (and failing) the next time I started MC26 it would present the message that "Media Center had closed incorrectly" (or some such) and it shows you things to leave checked or not. But was not true that MC26 had closed incorrectly - I had closed it correctly the last time I had it open. Being very presumptuous it makes me wonder if the thing that was failing at MC30 startup was the "graphical" ability to bring up the window.
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Try restoring a backup from MC26. MC makes them (zip files) automatically.No need.
Yay! Did a restore of my last personal backup. I got my well populated menu bar back. Wasn't expecting that
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Coming next build:
Changed: The installer no longer allows installation into the root of the program files folder.
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For someone trying to follow this, the user's MC30 install failed because it's *and* MC26's files were mingled together in the root folder?
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For someone trying to follow this, the user's MC30 install failed because it's *and* MC26's files were mingled together in the root folder?
No. They were NOT intermingled. Installs were in two different folders. Possible implications of same folder installs is not a part of this story. I was trying to do a custom location install of MC26 and made a mistake which lead to program files installing in the root of C:\Program Files. And MC26 ran fine there. But the subsequently installed MC30, installed to another folder would not run.
The short of the story is that having an install into the root of C:\Program can create problems in certain configurations. But Matt has told us future builds will no longer allow an install into that root. You can't make the mistake I made or replicate the problem configuration.
As regards possible intermingling, the safest route is to let MC install to default location. It will create a different folder for each install.
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SFD,
You're correct that it happened because of the install to the root directory, but as far as I know, we've never seen another problem with installation to a custom location.
Thanks again for your patience.
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Yeah, until now I've always installed to this pattern: c:\Program Files\Media Center x.x without issues.
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Present owner of MC27... tend to update every couple of years and now's the time so I just downloaded the most recent tria (MediaCenter300033-x64) and it immediately says the trial period has expired even though it's my first time to try to install. Any suggestions?
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I'm on MC29, ready to install MC30. When I install MC30, I want the import to load the (old) m4a (iTunes) files into one library, and the (newly ripped) flac files into another library. How do I do this? Thanks!
Sorry if I'm not using correct terminology.
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Auto import could but you can just use the search or set up custom views
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Dear Sirs,
I can't install the MC30 on my computer.
I tried to install the MC30 on the MC27 (which worked perfectly) and it didn't work.
After this attempt, I tried to uninstall the MC27 and install the MC30 (versions "MediaCenter300048-x64", "MediaCenter300059-x64"), also did not work. Would you please help me with the installation?
Thank you.
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Some installation problems are caused by antivirus software, but it's also possible you need the 32 bit version. It's on the Download Page.
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Yeah, what is your computer? How did it fail? Any notices?
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AMD Ryzen 5 3400G with Radeon Vega Graphics, 3.70 GHz
64,0 GB RAM
Windows 10
I've been using the 64-bit version for years. I tried to install a 32-bit version, but the behavior is the same, the initial installation percentage bar goes to the end (100%), closes as if it were to start the installation, but nothing else happens. Does not create any installation folder. As a security, I use the Microsoft Windows Defender, the protection app that is already included in Windows 10.
I uninstalled the MC27 that was working on my computer until today (I did the "MC Library Backup" before, it is attached, but can't even install the MC30 (or MC27, again).
Also allowed exceptions in Windows Defendender for JRiver Folder and files.
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What is the path to the installation folder?
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Disk full?
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Disk full?
No, 593 GB Free
What is the path to the installation folder?
"C:\Program Files\J River\Media Center 27\Media Center 27.exe"
In an attempt to make the MC30 work, I uninstalled MC27 and now I can't reinstall MC27 again.
No folder (path) for Media Center 30.
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You must have some other antivirus or other similar software running.
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None, just Microsoft antivirus, which comes with MS Windows, "Microsoft Defender".
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Just for yuks, turn Defender’s antivirus feature off and try.
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Take a look at this thread for ideas about installation problems:
https://yabb.jriver.com/interact/index.php/topic,24031.0.html
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MC27 was working before I upgraded to MC30. I disabled Windows Defender and gave an exception/permission to the installation file and it didn't work. Now, no JRiver (MC30 or MC27) can be installed. Could you please help me?
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The first progress bar you see, is it titled "Extracting"? And then nothing else? Or do you get the "Install Wizard" dialog where you have to accept the User Agreement?
If you don't get past the Extracting part, it's possible that your TEMP folder is not pointing to a valid location. Press WIN+R (Run) and type "%TEMP%" without quotes. Does it open a folder? Which folder path?
You can also open the Windows Event Viewer right after trying to install MC and check the Application and System logs to see if there are any errors logged.
Finally you can try to extract the install package manually and install from there:
- install 7-Zip (https://www.7-zip.org/)
- right-click on the installer file (MediaCenter300060-x64.exe), Select "7-Zip -> Extract to "MediaCenter300060-x64\"
- run the InstallLauncher.exe or Install.exe located in that folder
This may also fail, but should provide more information.
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Hi zybex,
The first progress bar you see, is it titled "Extracting"?
Yes, with a little pause at "40%" and goes to "100%"
And then nothing else?
Yes, nothing is happening after this.
Or do you get the "Install Wizard" dialog where you have to accept the User Agreement?
No.
I'll try to run your tips. Thank you very much for the help!
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Look for a dialog window hidden under other window(s). I have on more than one application run afoul of hidden permission windows.
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Turn your second monitor on? :)
Is your user an Administrator of your machine? It needs to be.
You can check if the installer is still running after the Extraction progress bar finishes - either in Task Manager, or by looking for an icon in the Windows taskbar.
@Devs: is it possible that the installer starts at off-screen saved coordinates?
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Zybex, you saved my day. I was already considering a lost cause.
Only by extracting with the 7-zip, I was able to install the MC30, perfectly, on my computer.
I would also like to thank everyone else (JimH, Pepar...) for their help too. I love this app, which for many years is part of my life.
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You're welcome.
Though, you still have some problem in your machine. MC auto-upgrades will likely also fail, and other random issues may show up until you find the actual root cause. Maybe you should consider a fresh Windows reinstall.
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I have MC 29 and, I believe I have an MC30 license as well. I upgraded from MC25 (and earlier issues) sometime ago and I was quite happy with the earlier versions. I currently have MC29 "running" but I have a peculiar problem. My music library is and has been for years, in round numbers, 8000 files. For some reason MC29 "sees" about 40000 files. For example, in Theater View (or any other view) I have 5 copies of each selection. I am wondering if the "extras" are from other backups. Can I delete all this and start over?
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Under the File menu, you can clear your library, but before you import, set auto import settings correctly.
If you have an old backup, MC can restore it. Read on the wiki.
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Since the new version (30.0.91) installed, my library is not showing any video files.
Any suggestions please?
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Check your auto import settings.
Make sure the drive is available.
If you updated from a previous version, try restoring a backup. MC makes them automatically and saves them as zip files.
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Restoring the backup library file worked.
Thanks for the suggestion.
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What's the quickest way to install an MC30 (or MC31) license over MC28?
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Install MC30, then restore your license.
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why is the latest version not installed automatically?. I have updates set to stable builds. Are the latest ones not considered stable, thus no updates to version 095?
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Sometimes we publish a build publicly but we wait a little to see how it does before we promote it.
We've had a lot of new builds lately and we need to be careful not to push too much too fast.
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Ok,Thank You Jim. So I should stay on stable builds on MC 30. I Am very pleased with it. So I recon after a while it or even a another build will be let through as stable eventually. I just thought at this late stage...it would be stable. Now I know You are being very careful as You have always been. Thanks.