INTERACT FORUM
More => Old Versions => Media Center 11 (Development Ended) => Topic started by: JimH on December 04, 2003, 02:38:45 pm
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License Prices and Policies
(subject to change without notice):
Media Center V10 is $39.98.
A V9 license can be upgraded to V10 for $19.98. This includes anyone who started with a V8 license and upgraded it to V9. Either way, it will be $19.98.
A V8 license can be upgraded to V10 for $26.98.
A V7 or below cannot be upgraded to V10. A new purchase is required. If you're wondering why, it's because the licensing inside the program is difficult to handle and it has to be done right, so we limit the number of cases we handle.
The first few builds did work with a V9 license, but they timed out in early January.
Full details on licenses and prices are here:
http://www.musicex.com/mediajukebox/buy_faq.html
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I once bought a V8 license and NEVER had to upgrade it to V9. Bug in licensing system or does it mean I'm entitled to half-price V10 license ?
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Is it possible to buy v 10 today?
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V10 licenses can be purchased from 10.0.12 and above. If you have a V9 license, it will cost $9.99 now, $19.98 some time later, when the program is more mature. If you have a V8 license, there is no upgrade price.
[Edit: This has changed. Please see the first post in this thread for current information.]
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10.0.12 has added the ability to buy a V10 license. If you have a V9 license, it should cost $9.99 right now, twice that later.
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I decided to upgrade for the $10. Just don't spend it all in one place now! Thanks for the discount Jim!
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Ok,
A couple of questions, what are the features that are going to be added in v10? and further, lets say I do want to purchase the upgrade at $10, where is the link to go purchase the upgrade. I keep getting the full purchase link only when I attempt to purchase the product.
G
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If i upgrade to MC10 -- for 10 bucks-
In case i'am feed up with testing beta.- This is almost sure to happen...
Would the 10 licence works for MC9 ?
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Would the 10 licence works for MC9 ?
Not yet, but your V9 license will.
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Good
Thank you
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tonight's install required a restore license to proceed. Tried to install a new license file I asked, but it says:
"Error restoring MC license. Failed to open registry. You must have admin privilege to install the license."
how do i fix this?
bug?
10.0.11 worked 10.0.12 = 30 day trial
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I'm not sure. You may be able to restore your V9 license.
We may still have some loose ends.
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I'm not seeing where the $10 upgrade can be transacted.
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Yeah...
I tried to start a thread about how to find the $10 upgrade. But Jim closed it and told me to come here. The reason I started that thread was because i couldnt find the answers in this one...
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Just try purchasing from 10.0.12 (or later beginning tomorrow).
If you have a V9 license, you should see a $9.99 price.
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I have 10.0.12 and had a v9 license ... A Help > Buy Media Center only lists 39.98 ... this is the url that displays: https://rover.jriver.com/cgi-bin/buy.cgi?productid=16
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Got it to work. Dunno what the problem was. Sorry if i seemed annoyed, Jim. I wanted to support the product, but it just took a little longer to figure out out how than i had anticipated.
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It works here i have now a license for MC 10 oh happy day ;D
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License policies (may be subject to change later):
V10 will be $39.98.
I really don't understand you. What are you selling? What features do you plan to include in V10? What is the roadmap for v10? Are you asking what do we think about this price?
You keep asking for our help, but you don't give anything we asked you for, don't even say to us what do you think about our suggestions.
I don't think you are playing fairly.
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I'm not sure. You may be able to restore your V9 license.
We may still have some loose ends.
I Guess I will wait, I won't die tonight (I hope)
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Grabbed the $9.99 v10 upgrade just now...
Looking forward to many great things in v10!!
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It works here i have now a license for MC 10 oh happy day ;D
Me too. Everything runs nice and fast. The licence installed automatic.
My God, what a X-mas present.
Happy days are here again... :) :)
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I bought v8 and got a free upgrade to v9.
So do I have a v8 or v9 license?
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So do I have a v8 or v9 license?
V8
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I really don't understand you. What are you selling? What features do you plan to include in V10? What is the roadmap for v10? Are you asking what do we think about this price?
You keep asking for our help, but you don't give anything we asked you for, don't even say to us what do you think about our suggestions.
I don't think you are playing fairly.
Please don't use terms like "we", "our", and "us" when expressing your personal opinion. If you have a problem with the company and its product, then use "I", "me", and "my". You don't speak for us. You speak for you.
I for one, couldn't disagree with your sentiments more. Many of the suggestions I've made showed up in MJ7, MJ8, and MC9, in one form or another. I wholeheartedly believe this trend will continue for MC10, hence my early purchase.
Thanks.
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Same question here as I may have purchased 8 although was using 9 as beta. Couldn't buy 9 right away if I remember correctly but I don't think I even used 8 for more than a minute. I have trouble remembering what I had for lunch....I don't remember which license I bought. But yes I do want to support 10 and further developments. Does this mean I start from scratch with purchasing this version, even before it's developed? So far not much difference between 9 and 10 so this doesn't make much sense. Don't want to stir your wrath but there are two sides to this dilema. Isn't any benefit to being loyal customer and supporter? ? Can you look me up or tell me (and others I'm sure) how to figure out where we stand?
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I'm confused. I thought if you purchased a let's say version 7 license (In which I had) you would beable to use V.8 free. Then when V.9 was released, I purchased a license so I figured that someday soon when V.10 was released, my V.9 license would work so I could use it in V.10. Did I miss something along the way?
Things have changed a little. We're charging a little for each upgrade. It will be $9.99 until sometime later, when it will be $19.98 for the upgrade.
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I bought v8 and got a free upgrade to v9.
So do I have a v8 or v9 license?
V8.
Check the FAQ on how to have our server e-mail you a copy of your Registration Code.
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Things have changed a little. We're charging a little for each upgrade. It will be $9.99 until sometime later, when it will be $19.98 for the upgrade.
Jim,
OK. What, which I'm sure there is, will be the upcoming benefits that V.10 will posess over V.9 that will prompt me to upgrade my license?
NM I think I found an answer to my question. ;D
http://yabb.jriver.com/interact/index.php?board=3;action=display;threadid=17389
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>:(
The license purchasing system did not work well for me:
- After entering my credit card information, and telling me that my purchase was completed, I got the kill of death: a dialog box with the following message:
"Error installing Media Center license: Invalid license, error code=21"
-I also did NOT SEE ANY INDICATION REGARDING HOW MUCH I WAS CHARGED
-When I opened MC 10 for the first time, it did say (registered)... but after rebooting, I had to restore my new licence, as MC 10.012 did initially told me that I wasn't registered anymore... :-\
Thanks for looking into this !
Eiffel
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Things have changed a little. We're charging a little for each upgrade. It will be $9.99 until sometime later, when it will be $19.98 for the upgrade.
Jim - I have no problem with paying "a little" for upgrades, none at all.
How is charging me full price, 39.95 to upgrade from v9 to v10 "a little"?
YOU chose to give us a free upgrade from v8 to v9. I am now using v9, I am registered to use v9, I should be charged the same price to upgrade to v10 as all other v9 registered users.
I feel like I'm now being punished for getting a free upgrade from v8 to v9.
Your program, your choice, it's a free world, and I can choose to not upgrade, so I would appreciate not getting a snippy answer about not upgading (as you've given so many others).
Your pricing is your choice, I suggest fairness, applied to all people using v9 as registered users.
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I would guess that most of us in the V8 free upgrade to V9 boat would gladly pay the $10 for our upgrade to V10 right now and some may even be willing to pay as much as the $39.95 you're asking. However, in the current situation I'm not being offered an upgrade to V10, I'm being told I have to purchase a new version that currently differs only slightly from what I already have with a promise that it will be worth it (I have no doubt it will). Ignoring the extra cost, the way this was rolled out leaves a bad taste in my mouth. It seems to imply that as a customer I did something that made me no longer worthy of an upgrade, when in fact I simply accepted the free ride I was offered.
I'm not lobbying for the $10 rate to be given to all V8 customers who could use V9, though I wouldn't complain, but I'd like to see some sort of upgrade path for us. $20 seems reasonable to me, but if this complicates your licensing too much I guess I'll be waiting until V10 distinguishes itself from V9.1 as a separate product worthy of a $40 pricetag.
-John
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Hi
I buy MC10 full price now.
I was an 'ancient' from 7th version.
I don't think I pay too much for 3 excellent builds.
One full (7th), one half(8th) and one nothing(9th).
I was desapointed not having to pay for version 9 which was a great upgrade.
So I'm very happy (yes, yes) to buy this one.
Give us a great sotware.
Thanks
Pascal
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Got my MC10 Licence, no troubles @ all !
10 builds and still wicked !
Hey, anyone would have a copy of v1 or v2 hangy somewhere (just for fun !)
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Please post a reminder when the 10$ offer is about to expire. I will buy new MC 10, but I don't want to deal with new compatibility issues such as disappearing library organization.
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Maybe I am just not seeing the issue here but even if I do not get the $10 upgrade price (which equates to just over £5 in my money) I only pay $40 (which equates to just over £20). Now which ever way I look at that for the amount of software I am getting for my money that is an absolute bargain...I cannot buy shareware in this country for £20...MC for that price is very cheap!! Guess Americans have just got used to things being too cheap ;D Over here everything is such a rip off that I am glad to hand over my money to JRiver, even if it is $40!!
Adam
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I guess I'm still a bit dense: v9 licensees will get v10 for the discounted upgrade fee of $9.99, but v8 licensees (such as myself) won't get any kind of discount at all? It will take a lot of convincing (i.e., new features of interest to me) to get me to spend $40 on something that works pretty much fine for me right now.... :-\
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License policies (may be subject to change later):
V10 will be $39.98.
A V9 license can be upgraded to V10 for $19.98. This includes anyone who started with a V8 license and upgraded it to V9. Either way, it will be $19.98.
For some period of time (30 days?), we will offer the upgrades at half price.
A V8 license or V7 or below cannot be upgraded to V10. A new purchase is required. If you're wondering why, it's because the licensing inside the program is difficult to handle and it has to be done right, so we limit the number of cases we handle.
The first few builds may work with a V9 license alone, but they will time out in 30 days.
I'm SO confused! :)
So if I have a v8 license that was upgraded to v9 I can get v10 for $19.98?
Help>Buy on 10.0.12 is telling me I gotsa pay $39.98.
HELP! :)
-=Tim=-
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Tim - you should be able to get it for $10 if you have a version 9 license (an actual license for v9 - not one for v8 that works on v9)
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So if I have a v8 license that was upgraded to v9 I can get v10 for $19.98?
Help>Buy on 10.0.12 is telling me I gotsa pay $39.98.
It looks like you have a V8 license that works with V8. The FAQ tells you how to have your restore code e-mailed to you. That will tell you.
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Please don't use terms like "we", "our", and "us" when expressing your personal opinion. If you have a problem with the company and its product, then use "I", "me", and "my". You don't speak for us. You speak for you.
You are right. Sorry.
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Well I just got my 10$ licence...
;D
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I'm confused. I thought if you purchased a let's say version 7 license (In which I had) you would beable to use V.8 free. Then when V.9 was released, I purchased a license so I figured that someday soon when V.10 was released, my V.9 license would work so I could use it in V.10. Did I miss something along the way?
Roger2,
If you don't remove the white supremacist propaganda from your post, I'll delete your account. I've removed it once before.
Get some help, man. There are too many wonderful people of all colors that you're missing.
Jim
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Hi MC,
I believe I have an v8 license. I'm also of the opinion that
v9 users: 1/2 price = $9.98
v8 users: 1/2 price = $19.98
New users = $39.98
This seems more fair. We have followed your software faithfully, and I think a gesture of supporting v8 users reasonable.
Would this be considered carefully?
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I still don't get it.
For all those folks that purchased a v8 license and used that license for v9 (at no additional cost) are now upset that they need to pay full price?
Let see:
v8 to v9 upgrade price: $19.98
v9 to v10 upgrade price: $19.98
v8 to v9 to v10 upgrade price: $19.98+$19.98= $39.96
v10 purchase price: $39.98
So - they chose not to purchase an upgrade since they could use their v8 license with v9 for free. They now need to pay $39.98 for a new full license, but if they had purchased an upgrade from v8 to v9, they'd only need to pay $19.98 now on top of their previous $19.98 price. A difference of 4 cents - but I guess all the complaining is worth it.
Or are they upset that they can't get the $10 upgrade price instead? J River chose to give something back to early-adopters (remember - V10 is ONLY BETA) that have continued to support J River with each release. Remember - the $10 is only a limited-time offer and I would suspect would not last beyond beta. Quite a few software vendors make similar offers - for those willing to buy in early for a product not-yet-released (willing to offer assistance with the beta cycle).
I haven't checked, but is it still possible to upgrade a v8 license to v9? Then, participate in the $10 discounted upgrade price and still save $10 over the full purchase price?
Or are there that many folks that really just want to get something for nothing? The only difference is that they need to pay the v8-v9 upgrade fee now (either by upgrade/upgrade or outright full purchase) - having the extra $20 in their pocket for extra time. It isn't costing them any more than anyone else and in fact they were able to use the product for longer at lower cost.
And as pointed out by coolblue:
It will take a lot of convincing (i.e., new features of interest to me) to get me to spend $40 on something that works pretty much fine for me right now
Nobody is forcing anybody to upgrade. If your v8 or v9 product does everything you want it to then there's no need to upgrade.
If you purchased the product without first trying it out then it was your mistake. J River already gives you a 30-tryout for free.
If you purchased the product knowing that it didn't fit your requirements then it was your mistake. You should never purchase a product based on what you want/think it should do. If a feature is expected to be implemented then you should wait until that feature is implemented - why purchase before then?
Let's all get back to the important issues - THE TUNES!
;D
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Shady - no one cares about the 2c.
All us v8 users were saying is can we get a similar introductory offer of a $10 discount for buying early and helping with the testing - an introductory price of $29.99 for the same limited time period as upgraders get it for $10
Or do you not think that people who have been testing for years deserve the same discount in reward for testing as people who just joined at v9?
And as for something for nothing, thats not what I or most of the other posters are saying - we dont mind paying - we'd just like to be entitled to the same introduction offer :)
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I agree with Nila. It seems bizarre that a V9 licensee can get a discounted upgrade to compensate for beta testing when a V8 licensee can't get a similar discount despite the fact they've been testing the software for much longer. At the moment I think I'll be sticking with 9.1.316 rather than shelling out $40 to beta test v10.
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A couple of things:
1) Go to the restore page and have your restore code e-mailed to you. This tells which license you own.
2) If you have a V9 license, and it is correctly installed (you can run Media Center 9 and it will show as registered), then MC10 will detect this and provide the upgrade price for you. If your V9 license is not installed, then you will be charged the full price.
3) As always, please use Internet Explorer.
j
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Hi Nila,
I absolutely agree with you. We have been faithful users. This v10 release is not FUN for v8 users and earlier.
It is not the money, but the gestures shown to all the users who have faithfully used MC, the crashes, the issues with burning etc.
On the other hand, we are also very appreciative of this fun product, and always introducing to new friends about MC. We have seen this product from Media Jukebox to Media Center.
Honesty, I would like to support v10 immediately. But I'm finding the treatment towards earlier purchase users not very satisfying.
I think it would be fair for all users to be entitled to the 50% discount. For v9 users, 50% off the upgrade of $20= $10. For the rest, 50% off v10 retail price of $40=$20.
This is very fair to all.
Also, honesty, when MC offers v8 users a free upgrade to v9, it should mean that we are the same as v9. FREE means no charge, not delayed upgrade charge which should be paid in v10. Then it is not FREE, it is DELAYED.
But to support MC, I would suggest that the 50% discount for all existing users reasonable, for a limited time period.
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A version 8 Licensee received V9 at no charge.
To get V10 you need to pay full price....
V9 users get 10 for 10$...
Ok, Version 8 people got 1 free upgrade... Version 9 people DID NOT get that free upgrade. Instead we pay 10 for something that V8 users got for free.
So WHY are the V8 guys complaining?
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I agree with Nila. It seems bizarre that a V9 licensee can get a discounted upgrade to compensate for beta testing when a V8 licensee can't get a similar discount despite the fact they've been testing the software for much longer. At the moment I think I'll be sticking with 9.1.316 rather than shelling out $40 to beta test v10.
Just a reminder that your V8 license was good for V9 (with no additional charge).
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All due respect John, I'm still confused...
A couple of things:
1) Go to the restore page and have your restore code e-mailed to you. This tells which license you own.
It tells me v8 which I'm kinda surprised about as I thought I'd paid a reduced fee for v9 at some point but I'm sure I must have been wrong before. Just too long ago to remember. ;)
2) If you have a V9 license, and it is correctly installed (you can run Media Center 9 and it will show as registered), then MC10 will detect this and provide the upgrade price for you. If your V9 license is not installed, then you will be charged the full price.
my v9 showed as registered. I've no doubt about that.
3) As always, please use Internet Explorer.
j
I'm not sure how I can do this using the Buy button from MC if my default browser is Mozilla Firebird.
(EDIT: to add the "wait" bit) I'm a little uncomfortable paying $39.95 for MC10 and might wait until I see a direct personal benefit. Just checking up to make sure I'm not caught in a wormhole. :)
-=Tim=-
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Tim,
Just wait a little bit please.
Jim
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V8 upgrade path added. MJ 8 licenses can be upgraded to MC10 for $26.98, available now at a discount: $12.99.
This will be in the next build.
j
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For the same period of time, we will offer the V8 upgrade at $12.99
Jim, is this still the case? I purchased 8, then the upgrade to 9, so I'm looking at $12.99 for the upgrade to 10, correct? (Please say yes! ;D)
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V8 upgrade path added. MJ 8 licenses can be upgraded to MC10 for $26.98, available now at a discount: $12.99.
This will be in the next build.
j
::bowing to Jim and John::
Sounds VERY fair to me. I'll buy this. :)
Thanks for listening!
-=Tim=-
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To understand why (or if they should be) upset, track three upgrade paths:
1) A new user purchases v8, then upgrades to v9 (getting an actual v9 license), then upgrades to v10.
2) A new user purchases v8, then upgrades to v9 (using the same v8 icense), then upgrades to v10 (make that, purchases v10).
3) A new user purchases v9, then upgrades to v10.
You'll find that the total amounts paid aren't the same for each path.
Scott-
P.S. We can forget about discounting the net present value of money to simplify things.
P.P.S. Perhaps we should avoid using beta pricing - because one could argue that getting a beta discount is a fair compensation for the users participation in the beta process. Or maybe not... shouldn't everyone get to participate in the beta?
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To understand why (or if they should be) upset, track three upgrade paths:
1) A new user purchases v8, then upgrades to v9 (getting an actual v9 license), then upgrades to v10.
2) A new user purchases v8, then upgrades to v9 (using the same v8 icense), then upgrades to v10 (make that, purchases v10).
3) A new user purchases v9, then upgrades to v10.
You'll find that the total amounts paid aren't the same for each path.
Scott-
P.S. We can forget about discounting the net present value of money to simplify things.
P.P.S. Perhaps we should avoid using beta pricing - because one could argue that getting a beta discount is a fair compensation for the users participation in the beta process. Or maybe not... shouldn't everyone get to participate in the beta?
Aw... forget it. Things just change too quickly aroung here! [For the better, I might add]
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V8 upgrade path added. MJ 8 licenses can be upgraded to MC10 for $26.98, available now at a discount: $12.99.
This will be in the next build.
Listening to: 'You've Made Me So Very Happy' from 'What Goes Up! - Disc 1' by 'Blood, Sweat & Tears' on Media Center 9.1
:)
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What is often ignored is that we MUST make these work, and that each new variable introduces a new chance that it won't. We'll do our best to make sure it works, but multiple discounts introduce more risk.
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I had already written (and was ready to copy/paste) an extended diatribe about this upgrade issue when I saw that it had been resolved.
So my new whine is: where is the new build so I can send these people some $$ ;D
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V8 upgrade path added. MJ 8 licenses can be upgraded to MC10 for $26.98, available now at a discount: $12.99.
This will be in the next build.
j
Thank you to listening to customer feedback on this issue. JRiver truly is an enlightened company in this respect. I will be purchasing my upgrade as soon as the next build is available.
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What is often ignored is that we MUST make these work, and that each new variable introduces a new chance that it won't. We'll do our best to make sure it works, but multiple discounts introduce more risk.
Then give me the variables - I'll help make them work 8)
Mirko
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I'm very impressed with J River's willingness to listen to customers. I have a v8 License, and figured I would have to buck up and pay $40 to go to v10, which really is fair. Unfortunately, nothing in life is free.
I originally bought my license 21 months ago for $25. I have used the SH*T out of this program, and have recommended it to many people. It is a fantastic program! When you consider the $40 price added to my original $25, I'm looking at about $2.00 a month to enjoy MC (when you figure that v10 - including beta - will last a year).
That's a smokin deal!
Now they have offered me an upgrade path for only $27. That amounts to $1.57 a month!
[size=8]That's a super smokin deal![/size]
And if I act now, I can do it for $13. That's $1.15 per month!
[size=12]That's just plain stealin![/size][/glow]
Thanks J River. You guys rock! Keep up the good work.
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The better way to compensate users' past beta efforts is to introduce a referral program. Doesn’t have to be a lot of dollars. Maybe one dollar per paid referral. Just have a referral box. If a valid user's email is keyed, then give dollar discount to newbie and dollar to referrer. Maybe to be used only toward ancillary purchases. JRiver would lose $2 revenue on sale, but might make this up on more paid for installs, and expanded ancillary product purchases. Face it, we are all interested in something for nothing. Amount doesn't really matter. $10, $20, $30, or $40 these days is not going to buy a lot of goods or services over the course of a year.
Sheeeeeeesh, some of us big time 'installers for friends' could retire.
Maybe make it retroactive ;-)
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I could understand $12 or $13 or $27 or even 12.mp3 or 27.ape, but what is this .98 or .99 stuff? I thought they were in favor of more simple, elegant, and user-friendly interfaces ;-) lol!
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V8 upgrade path added. MJ 8 licenses can be upgraded to MC10 for $26.98, available now at a discount: $12.99.
This will be in the next build.
j
OK where does this leave me?
I have a V8 license and did what I thaught was the right thing last night and paid the $39.98 for the V10 license. Now I find I could have gotten it for $12.99.
Comment Jim H. or John......
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I have a V9 license (soon to be v10) so none of this V8 mess applied to me (thanks for the discount!!).
I have been an MC addict almost from the moment I installed it, and learning/commenting on Interact is a habit I couldn't kick if I wanted to.
The way that you listen to your users is very impressive. The fact that you are willing to budge when it comes to your own pocketbooks is just amazing!
Your inclusive development philosophy is great, the kind of thing that others might think of trying but never actually get around to doing.
You know that we are all big fans (that's why we get so picky) but this kind of flexibility and adaptability has me hooked for life.
Thanks.
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V8 upgrade path added. MJ 8 licenses can be upgraded to MC10 for $26.98, available now at a discount: $12.99.
This will be in the next build.
j
OK where does this leave me?
I have a V8 license and did what I thaught was the right thing last night and paid the $39.98 for the V10 license. Now I find I could have gotten it for $12.99.
Comment Jim H. or John......
Were does it say that you can have it for 12.99???
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Look at the first post Hi_There:
License policies (may be subject to change later):
V10 will be $39.98.
A V9 license can be upgraded to V10 for $19.98. This includes anyone who started with a V8 license and upgraded it to V9. Either way, it will be $19.98.
For some period of time (30 days?), we will offer the V9 upgrade at half price.
A V8 license can be upgraded to V10 for $26.98.
For the same period of time, we will offer the V8 upgrade at $12.99
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SORRY, missed that one :-[ :-[ :-[
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OK so my restore says I had a v8 license. Still all I see is a $39 price. Might that be because I did a clean install of 10.0.x to try to fix my cda burn problem? Do I maybe have to go back to 9.1?
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Markeau.... Jim said it will be in the next build...patience. :)
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Upgraded! :)
Great use of $12.99!!
Thanks to JRiver!
-=Tim=-
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Upgraded too!
My faith is restored ;D
kudos and good karma to all at JRiver from me and I suspect all the V8-free9 refugees!
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i wasn't planning on buying MC10 at all, but the limited time-only $12.99 upgrade price for v8 users was too good a deal to pass up. jim and company, 13 more bucks for you guys!
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OK where does this leave me?
I have a V8 license and did what I thaught was the right thing last night and paid the $39.98 for the V10 license. Now I find I could have gotten it for $12.99.
Comment Jim H. or John......
Same here. So what can we do ? :'(
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OK where does this leave me?
I have a V8 license and did what I thaught was the right thing last night and paid the $39.98 for the V10 license. Now I find I could have gotten it for $12.99.
Comment Jim H. or John......
Same here. So what can we do ? :'(
Not sure I'm still waiting for an answer........ ?
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It's not about the 10 bucks, it's about what is fair.
I feel all purchasers of MC9.1 on or after October 7, 2003 should be entitled to a free v10 license. This was the official release date of 9.1. (Full disclosure: yes, I am in this boat)
From reading the posts above, it seems V8 buyers paid $25 about two years ago, got free use of V9 and can now get V10 for $13. So, two years of use plus license for V10 for $38.
For V9.1 purchasers, $40 for two months of use.
So, how about it? I think recent purchasers need to be considered. Thanks.
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Hi MC,
Thank you for listening to us, your faithful users. We have seen your product transform, and it is a very integral part of our personal life. Coming to the forum is also a very fun activity for many of us.
Your offer is great. I've downloaded the new version, installed, upgrade, and paid for v10. Thank you for this great product and forum. In return, our support, and our committed testing. We are ready for a successful v10.
All the best, and happy holidays. You have made us happy for 2004. And together with many of us, THANK YOU. ;D ;D ;D
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Thank you J River for you upgrade offers (whichever it is) !
Though I was a bit drawn back when realising I had to pay full price for V10 (from V8) when I have been a faithful user since V8, I was willing to upgrade no matter what. $39.- (CHF 60.-) is half what the end-user get charged for software development hours here in Switzerland ("hourly" rate)... do the math!
MC is the software I use most besides the OS itself ($300.-/CHF 450.-),
Office ($400.-/CHF 600.-) and EMacs (free)... do the math again! (and don't ask, software *is* awfully expensive in Switzerland)
Thank you again and keep offering us such good bargains. ;)
PS: I'm gonna get stones thrown at me for saying so, but I wonder if J River isn't just too kind with us... this entire V10-beta / upgrade-prices stuff is way more than what I would dare ask for. Cheers everyone ;D
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It's not about the 10 bucks, it's about what is fair.
I feel all purchasers of MC9.1 on or after October 7, 2003 should be entitled to a free v10 license. This was the official release date of 9.1. (Full disclosure: yes, I am in this boat)
From reading the posts above, it seems V8 buyers paid $25 about two years ago, got free use of V9 and can now get V10 for $13. So, two years of use plus license for V10 for $38.
For V9.1 purchasers, $40 for two months of use.
So, how about it? I think recent purchasers need to be considered. Thanks.
No changes are planned. V10 probably won't be released for several months. While we did do it in the past, we're not going to provide the next release at no charge any longer.
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A few people purchased MC10 at full price before we began the special upgrade price from V8 to V10.
These people should receive e-mail in a day or two concerning a partial refund.
We can't continue to do this because it requires a lot of time to do, so please be careful that you purchase the right license at the right price.
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Just figured I'd throw in my $0.02 (again).
I have no problems with your current policies, I'm glad to contribute my $10 to such a great program.
My only comment would be offering some option for people who have bought MC 9.1 and within a week or so realize that MC 10 is available. I could see myself being very frustrated purchasing MC 9.1 and going to the forums, only to find out that for the same money, I could have purchased MC10. I understand that you might not want to put MC 10 onto your current purchasing page, as it's still an early beta, but giving people some chance to rectify the problem within a short time period.
I know that I was frustrated when it happened to me with v8 --> v9. i.e. I went to your site, and MC 9 wasn't mentioned on the purchase page at the time, so I got 8, only to realized that I had to upgrade to 9 and it was going to cost a couple more bucks. At first I was very annoyed... mostly at myself for not lookign around more. Then I realized, just work an extra 5 minutes and I've made up the cost.
I just don't want to have people get frustrated needlessly over this.
kiwi
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A few people purchased MC10 at full price before we began the special upgrade price from V8 to V10.
These people should receive e-mail in a day or two concerning a partial refund.
We can't continue to do this because it requires a lot of time to do, so please be careful that you purchase the right license at the right price.
Thank You for listening, MC is a great product.
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A few people purchased MC10 at full price before we began the special upgrade price from V8 to V10.
These people should receive e-mail in a day or two concerning a partial refund.
We can't continue to do this because it requires a lot of time to do, so please be careful that you purchase the right license at the right price.
I'm one of this people. I've paid full price, to upgrade from V8 to V10, before you began the special price of this upgrade. I'll wait your e-mail concerning of this parcial refund. I so sorry. Please, forgive my mistake. :-[
I apreciate your time and once again forgive me for all this trouble I've made.
Thanks JimH, and all the JRiver Staff. ;D
Sincerelly,
Paulo Eduardo de Souza ;)
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A few people purchased MC10 at full price before we began the special upgrade price from V8 to V10.
These people should receive e-mail in a day or two concerning a partial refund.
We can't continue to do this because it requires a lot of time to do, so please be careful that you purchase the right license at the right price.
Thanks too!
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My only comment would be offering some option for people who have bought MC 9.1 and within a week or so realize that MC 10 is available.
It isn't "available" in anything like a finished form. It's available as very early beta. It will be several months until it is released.
We have to keep moving forward and there is a limit to the number of special cases we can handle.
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Thanks for the quick solution to our v8 upgrade "problems". This is VERY FAIR from you, JRiver!!
Thanks again.
- Pietro (v10)
8)
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I would just like to say that I am very grateful that J River decided to give everyone here a break if they want to upgrade to v10. I and many others really appreciate it.
But, there are some who feel like they are getting 'screwed' because they 'just bought' v9.1. I do sort of understand this mentality, and at first it does seem reasonable, but, the more I think about it, the more it bothers me. Here's why.
When 'these people' made a decision to purchase MC 9.1, they must have decided that the product was worth the money required to 'own' it. That product has not changed (well it has, but only for the better) since their purchase. They got exactly what they paid for, and more if you consider the ongoing beta testing for that version. It will continue to improve. And I feel it is a great value for the price. Right now, the way it is.
Now, the problem comes from the recent announcement that v10 BETA has begun and when the BETA is finished and v10 is released (Jim says a few months - I would guess closer to 6) they will 'have' to pay to upgrade to the new version. This will only be after x months of having a registered v9.1 product that will probably be much better than when originally purchased. Yeah, I got lucky and was able to use my license for much longer, but that is the past and J River has learned that they cannot continue to just 'give away' their work. If 'these people' want to participate in the BETA for v10, J River has made a very generous offer to do that for only $10. If that doesn't seem fair, then don't participate. They should keep their $10 and wait and decide if v10 FINAL RELEASE is worth the $20 upgrade investment. If not, they still have a great program that does exactly what they purchased it to do. Nobody is going to force them to upgrade.
I guess the thing to remember is that, we can't always be in the right place at the right time, and sometimes we don't get lucky. It's not like J River is taking away what they paid for, and they are getting nothing for their money. At some point in time this had to happen. Where do 'these people' expect J River to draw the line? They just can't give away every release because some people 'just bought' the latest version.
[/soapbox]
Now, Jim, can I have some money for lunch, I forgot to bring my checkbook to work today? :D
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Hi,
I have a problem to upgrade from MC9,
The form doesn't accept my email. I am using the as on the forum however, it is not the same as when I bought MC because I have changed my provider.
Any idea to solve this ?
Thanks
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Hi,
I have a problem to upgrade from MC9,
The form doesn't accept my email. I am using the as on the forum however, it is not the same as when I bought MC because I have changed my provider.
Any idea to solve this ?
Thanks
you can change your e-mail address on the restore page.
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Try the FAQ here:
www.mediajukebox.com/license
Your old e-mail from buy-button@jriver.com should have the Reg Code.
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Just a suggestion...
I just upgraded to ver. 10 and it was not real clear on the steps to follow through the purchase process. I did figure it out eventually, and it did recognize my upgrade path correctly. You probably have the procedure spelled out somewhere among the posts, but the posts are becoming numerous and somewhat convoluted.
You should start a Music Center 10 forum.
Anyways, great product!
I give you credit, with all the whining about upgrades, you have maintained a very professional demeanor. I would be screaming at the screen and banging the keyboard.
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I am sorry if this has been talked about in another thread, but I didn't see anything is this one.
Got my MC 10 license OK, however the confirmation email states that the installation key is only good for two weeks. What's that all about?
David
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David,
Each install file is good for 2 weeks, After that if you need to restore, you can get a new one sent to you.
For more info goto the FAQ thread. (It's the third or fourth thread from the top)
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I am sorry if this has been talked about in another thread, but I didn't see anything is this one.
Got my MC 10 license OK, however the confirmation email states that the installation key is only good for two weeks. What's that all about?
David
once the program is licenses it is good
the key is good for 14 days so you can reinstall it on another PC or if something happens.
it does not mean that after 14 days the program becomes Un-registered.
details are under the FAQ
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the confirmation email states that the installation key is only good for two weeks.
I'll bet this is a common source of confusion (I know it briefly worried me when I bought MC a few weeks ago), which could easily be avoided if JR weren't quite so terse. Instead of
Your Installation Key, good for two weeks, is attached to this message.
they could have said something a little clearer, like
Your Installation Key is attached to this message. You must use it within two weeks to register your copy of Media Center. If you lose the key, or wait more than two weeks, see the FAQ (link below) about restoring your license.
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A few people purchased MC10 at full price before we began the special upgrade price from V8 to V10.
These people should receive e-mail in a day or two concerning a partial refund.
We can't continue to do this because it requires a lot of time to do, so please be careful that you purchase the right license at the right price.
I'm one of this people. I've paid full price, to upgrade from V8 to V10, before you began the special price of this upgrade. I'll wait your e-mail concerning of this parcial refund. I so sorry. Please, forgive my mistake. :-[
I apreciate your time and once again forgive me for all this trouble I've made.
Thanks JimH, and all the JRiver Staff. ;D
Sincerelly,
Paulo Eduardo de Souza ;)
Thank you JimH, and Ms. Ruthan Gagner, that refunded me the price difference between a new purchase of product, and the upgrade to Media Center version 10, which was what I really wanted.
JRiver staff make what they promise in time. I received the e-mail promised.
Thank you all.
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I have a v8 license and payed the full $40 price for v10 and was happy to do so. A couple days later JRiver offers a discounted v10 upgrade for v8 license holders, but I didn't worry about or mind paying the full price. Now I have gotten an e-mail saying that I have been refunded $27 to match the price difference in the upgrade and the full price. JRiver is easily the mostest awesomest company in the world.
Just to reiterate, I don't mind paying the $40 price for v10 if you want the $27 back. When I bought a copy of v8 I was told that the license included the very next version when it was released, but not any subsequent versions. I personally think that anyone complaining about not having a discounted price for upgrading from version 8 should just chill. :P
Originally posted here: http://yabb.jriver.com/interact/index.php?board=3;action=display;threadid=17488;start=50 (http://yabb.jriver.com/interact/index.php?board=3;action=display;threadid=17488;start=50)
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Thanks for your interest in MC. Give Brazil our best.
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As i recall there was the same kind of hoopla when 8 went to 9 etc. there was a ;limitedc time to upgrade because one was a loyal supporter, etc.. Look we all know these upgrade prices are done with smoke and mirrors, but on the other hand a lot of work has to go into this product. They give more support and updates through the constant making it better process than i have ever seen. this is really a product that constant evolves, and about once a year they either ask some of us to pay something or some to pay the whole thing or some to pay part of it. It all boils down to this in my mind.
I am paying an average of $15-20 a year for a product subscription like strardopck or some of the other subscription product services. Like it or hate it, that's what it is and you'll never get a product that ias good or has as good a support function anywhere in my book. However that licensing restore is a pain ...because I test a lot of software, I end up formatting about every couple of weeks and for some reason when I do crash the license on this program goes first. I guess i'll go to my grave blowing off steam about the restore function, But in that regard no one has ever given me a problem there either.
I have been a big critic of certain things around here , which I won't go into now, but these guys work very hard to keep up the quality and evolve the product. Give them a break, or better still try one of their competitors. I've tried them all and I still put this product at the top of the list!
Now my major point I am totally confused. How much money do I need to pay you for this phantom prroduct?
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A few people purchased MC10 at full price before we began the special upgrade price from V8 to V10.
These people should receive e-mail in a day or two concerning a partial refund.
We can't continue to do this because it requires a lot of time to do, so please be careful that you purchase the right license at the right price.
Thank you JimH, and Ms. Ruthan Gagner, that refunded me the price difference between a new purchase of product, and the upgrade to Media Center version 10, which was what I really wanted.
JRiver staff make what they promise in time. I received the e-mail promised.
Thank you all.
I've also received the email (within a very short time).
Thanks to the people at JRiver. This was very, very fair from you.
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All these confusing theoretical pricing situations are making my CD-Rom spin. I would appreciate it if someone Could say in a simple way how much it will cost this week to get a version 10 when the last purchase made was for version 8 ?.
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All these confusing theoretical pricing situations are making my CD-Rom spin. I would appreciate it if someone Could say in a simple way how much it will cost this week to get a version 10 when the last purchase made was for version 8 ?.
Please see the first post in this thread.
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Just happened to check back on the board for any changes and I see that JRiver offered a deal to those of us who had 8 and got the free upgrade to 9. 5 minutes later I'm the proud papa of v10!!! Thanks guys!
phatrabt
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Reading all those emails and trying to sort through them was as difficult as friguring out whether Michael Jackson and Diana Ross are the same person, but the registration process was a snap. it took all of 15 seconds. In fact it wrent so fast I didn't get to see the code. I'm sure it will shjow up in email or something.
And it hasn't crashed yet.
I found out vers 9 kept losing the license and crashing on me. It had to do the the DFX plugin and the way it was trying get me to download new skins etc, each time it came up. It was conflicyting big time. I told The said the program did not do that if it was registered and it was reg9istered and saying it was. . If you need me to shed further info in the problemn I can alktho I did not do a log beecause i had no idea the problem was internal to a plugin., I thought it was something external because i tried it on my other machine and it did well with the same things on it.
Everytime I would pplay a song ta popup window the size of the dfx contrrol pandel would popup then go waay and takjke medioa center with it. the only way to stopit was to do a total i8ujninstall then reinstall without the plugin
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Everytime I would pplay a song ta popup window the size of the dfx contrrol pandel would popup
the DFX plug-in is provided thru a 3rd party, if you need help with it you need to ask them. J river does not provide support for 3rd party plug-ins.
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Re DFX i really shjpould have posted that in the plugin area oops! but was too lazy to start another message sorry.
Is there a place where we should be posting 1o thoughts and issues? other than this licensing thing? 100 runs very smoothly on my macine and tahts a first for any beta!
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Just so I understand this correctly, it sounds like I need to leave 9.1 installed when I install 10, correct (in order for 10 to see a licensed 9.1 and give the $10 price)? Does this mean that I'll end up with both 9.1 and 10 on the system at the same time, or does 10 replace 9.1? What if 10 has some crucial bugs and I want to go back to 9.1?
What I'd like to do is go ahead and buy a version 10 license now, but continue to use 9 for the time being and switch to 10 when I have more time to deal with potential bugs. How would I go about doing this?
Thanks,
Larry
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Just install V10, purchase the license (check the price), and use it.
If you want to use V9, just re-install it.
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What does a new user do here? Buying V9 when V10 is available seems a waste of money, yet a V10 license doesn't seem to work with V9 so to buy a V10 license means in theory at least not being able to use a broken beta product ... buying V9 then upgrading costs more.
Is that right? Pay more to be able to use V9 as a fall-back to a broken V10? ?
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kragon,
I would get V10 right now (it is about as reliable as the latest V9 builds... and you should be able to get V11 in six months ;D at a discount)
Eiffel
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Just install V10, purchase the license (check the price), and use it.
If you want to use V9, just re-install it.
Should 10 be uninstalled first, or do you just install 9.1 on top of 10?
If I install 9.1 again, will the license still work -- i.e. I won't need to get another restore code, will I?
This brings up another question: Is the license "remembered" on the system even if the program is uninstalled? Will the system continue to "remember" the version 10 license so that later, when 10 is installed again, it will come up as "registered" without needing another restore code?
Thanks for the clarifications on this,
Larry
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I just installed MC 10.0.18 and can not upgrade from my v9 license.
I keep getting the same message...
Failed to initiate Media Center purchase
I've tried to restore my license but doesn't seem to help...
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This may be a silly question but needed:
I have a license for v8. I downloaded and installed v10 but allowed it to uninstall v8. :o
WHAT STEPS DO I TAKE TO UPGRADE MY LICENSE TO V10?
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This may be a silly question but needed:
I have a license for v8. I downloaded and installed v10 but allowed it to uninstall v8. :o
WHAT STEPS DO I TAKE TO UPGRADE MY LICENSE TO V10?
You should be able to install the V8 license. You may have to restore first:
www.mediajukebox.com/license
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I'm curious to how you would find out what license and for what version you do have. If I have a case of amnesia, a stroke, or die...then what? For instance, when I go to MC>Help>Registration Info, I get...
Product: Media Center 10.0.18 (registered)
Registered To: xen-uno (not really)
Registration Code: xx-xx-xx
It looks like I have a valid V10 license. If it has been explained earlier, then forgive me. I see nothing in the FAQ.
10-27
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I'm curious to how you would find out what license and for what version you do have.
Go to the Restore page and have your Registration Code e-mailed to you. The e-mail will tell you which version the code is good for.
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I purchased the upgrade but I have had trouble saving the registration code page and installing
the liscense. I noticed someone else had this problem too This is what I keep seeing
Error installing Media Center license: Invalid license, error code=21
help please
Chris
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sorry to bump this old thread. but i just wanted to add my views.
i purchased my v9 license on the 24th of november, so i am a bit annoyed to see that a v10 was been made available less than 2 weeks after that date. if i had known that a new version was going to come out so soon then i would have waited. it would have been nice to have been warned that v10 was being made and soon to be released.
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sorry to bump this old thread. but i just wanted to add my views.
i purchased my v9 license on the 24th of november, so i am a bit annoyed to see that a v10 was been made available less than 2 weeks after that date.
It is not "available". It is in very early beta. The life cycle is normally 6 to 8 months.
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How much longer will the v10 be offered at 1/2 price ($10) for v9 users? Thanks.
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How much longer will the v10 be offered at 1/2 price ($10) for v9 users? Thanks.
are you planing on waiting till the very last min?
I would not take a chance
the last time it was only 30 days
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I am still confused. I purchased ver9 a few months back and have my registration code ##. I am happy with version9 and would like to continue to use it for awhile(until 10 comes a little closer to release) but would like to go ahead and purchase the $10 upgrade license for ver10. The reason I am so apprehensive is that I do not use credit cards and when I purchased version 9, I borrowed a credit card from a friend and paid him the cash. I will probably use a different friend/credit card this time. Will this cause me a problem even though my email address I used for the original registration is still the same. Okay now, if I am understanding correctly I need to download the ver10 beta version and install it over my version 9.1.229 in order to upgrade first of all right? After downloading ver10 will it be able to see my version 9 registration code ## and offer me the $10 upgrade option? Then if I decide to continue to use the ver 9, I will need to reinstall that over the just installed version 10 right?
Could someone please include the correct link for the ver 10/$10 upgrade download page? So far all I see on the page that I am going to is the $39.98 option and since I am charging the upgrade on someone elses card I would like to be sure that they will just be charged for the upgrade and not the full $40, therefore avoiding any unnecessary problems on my friends credit card.
I will probably go ahead and use version 10 if there are no immediate problems but would like the “option” to continue using Version 9 for awhile longer while taking adavantage of the discount now.
One last note........ I have read all the threads in this post and still don’t understand, I was in a bad car accident a while back and suffered head injuries and sometime have a tough time sorting things out. Please don’t holler at me for not being able to grasp how this is done. Good job JRiver.
Thanx
Coscar
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?
Gentleman, Media Center/Jukebox is a great product. However, with all respect, it seems like this is a rehash all over again regarding the (JRiver's) update policy. I have ONLY ONE QUESTION: Regardless of what the "price" is (for which reading this entire thread is, at best, confusing -- I have neither the time nor the desire to search endlessly for this answer) for an upgrade from either v8 or v9 licensing, why is this not CLEARLY indicated on the purchase web page? It would seem that this would resolve all the questions as well as the ability to upgrade, if you desired.
Currently, I suspect that I will not be upgrading at any price since I just don't have the time to play 'search-the-forum-or-web-for-my-discount-if-any' link. Assuming that there really is 30-days to receive a discount that time would appear to have almost expired for me. I am very disappointed that as a registered user that I have never received an e-mail indicating that I could take advantage of such a deal.
I love the product and you have one of the best feedback and build policies of any software firm I know. However, I feel you need as an organization to do some serious review of your pricing and upgrade notification policy, better for you and us. (Thinking back at all of the comments from the v8 to v9, I recall JRiver saying that next time things would be better communicated – apparently not.)
::)
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Zardoz:
The upgrade price currently being offered is to encourage people to beta test the new version 10. It is not a general offer to everyone, or we would have sent e-mail. It is to encourage people with the time and energy to beta test to give us feedback, in return, they get a license for the finished product at a reduced rate.
There will probably still be a discounted rate for previous version users to upgrade once v10 reaches a release state, but I cannot promise anything.
j
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So far, I have been unsuccessful getting answers to my questions about the ver10 upgrade in this thread, what options do I have. Is there a phone number that I can call JRiver to get answers? ?
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>> Is there a phone number that I can call JRiver to get answers?
they answer questions in the forum, theu do not have phone support.
I thought they answered everyones question
you can load mc10 then upgrade, then re-install MC9 if you wish to get it working again with your old license.
if you upgrad, you should just grab the latest mc10 and if you do not wish to continue to upgrade betas just stick with what you got.
right now the only thing that has really changed is mc10 has less bugs that mc9.1 did
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MC9 has been a on going project for over a year and was released back around March of 2003.
they need to move on at some point.
they did say they would fix what they feel is major bugs
This subject is not debatable.
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In spite of reading all this, I still want to buy V10. Given the circumstances below, I still don't know how to do it and how much it will cost! Can anyone, not totally fed-up with these questions, help?
1) I am using a trial (unregistered) version 9.1.316
2) I would like to keep the library that I have built up using this unregistered copy of 9.1. And the customisations, if possible.
My guess is:
a)Download 10.0.24 from the forum link and install it on top of the unregistered 9.1 then use it's Help to buy a full-price V10 licence and feed this to V10.0.24.
or:
b)Use Help on my trial V9.1 to buy a full price V9 licence then download V10.0.24, install it over my now-registered V9 and use it's Help to buy a V10 licence at half-price of upgrade-price
c)Perhaps, in either case I should uninstall 9.1316, leaving the library and the registry settings behind, before I install 10.0.24
Thanks for reading all that!
(And I managed to say it without any snide comments about my V7 licence or the "Just Released V9.1" ... oh, poo... now I've spoilt it!)
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Hi Pcorker,
Just backup your library, download 10, and buy it for the full price.
That's cheaper than buying 9 at full price, then an extra $10 or so for version 10.
It will probably work even if you don't back up your library, but it is beta software.
j
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I am a registered user of mc9, I ordered mc10 expecting to pay $10 for the upgrade and was billed $40. I posted this last week on the main forum and didn't get any reply.
TIA
Dave ? ? ? ?
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I feel your pain Dave~~ it is really frustrating to have to depend on a forum for support and then not get replies to your questions. I feel lucky if I can get answers to 1/3 of my questions.
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Hi Dave,
I didn't see your original post because it was in the beta bug thread.
I'll fix it.
j
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I just back from a stay in the hospital. I fired up MC 10 and low and behold it was expired. I went to the upgrade page and saw $39 as the price. Yuck, I was looking forward to the $12.95 V8 upgrade price but I guess I missed the deadline ?
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Download the latest version. Older versions had a Jan 4 timeout hard coded. The price should still be $9.98 to upgrade from V9.
[Edit: current price for upgrading from V8 to V10 is $12.99 -- please see first message in this thread for details.]
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Kewl
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$12.99 v8 to v10 upgrade worked smoothly for me. Thanks!
M
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YOu can always go back to a previous version..
However this build that's out today 10.0.32 is better and faster then any other version I have used... (Inc 9.1)
Could you expand on "better"? Is it as stable and bug free as the latest version of 9.1?
Thanks for any details,
Larry
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YOu can always go back to a previous version..
However this build that's out today 10.0.32 is better and faster then any other version I have used... (Inc 9.1)
Could you expand on "better"? Is it as stable and bug free as the latest version of 9.1?
Thanks for any details,
Larry
No.
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I've moved a few posts by TXGary and some of the replies to a new thread:
http://yabb.jriver.com/interact/index.php?board=3;action=display;threadid=18454&start=0
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I am new to MC. I see that MC10 is available for purchase, but that it is not quite ready for prime time. If I purchase MC10 for $40, will I be able to download MC9.1 to use in the meantime, until the official version of MC10 is released? Also, does MC10 work properly with Cinermar's MusicLobby/DVDLobby software suite?
Thanks
Steve
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finally got round to paying for mc 10. paid $25ish (that will teach me to be quicker next time) but a bargain nonetheless.
when's version 11 coming?
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ive recently suffered a fairly fatal error with my pc - as a result i lost my copy of the mc 10 beta license (which i had only bought the week before). is there any way to obtain the code that i had originally paid for?
ive managed to find MJ8 and MC9 licenses, but i guess i didnt take a hard copy of MC10 in time...
Please let me know
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ive recently suffered a fairly fatal error with my pc - as a result i lost my copy of the mc 10 beta license (which i had only bought the week before). is there any way to obtain the code that i had originally paid for?
ive managed to find MJ8 and MC9 licenses, but i guess i didnt take a hard copy of MC10 in time...
Please let me know
Go to the restore page:
https://rover.jriver.com/cgi-bin/restore.cgi
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fantastic - barely a 2 minute job
mc (and its services) never fail to impress me.
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when's version 11 coming?
Hey, This is a Family Forum
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I guess I'll put my two cents in (or $10 or $20 as it will probably end up being). I just bought MC9.1 yesterday after looking a MJ and deciding and rather have the whole hog, most up to date version available. Low and behold, I log on to find out V10 is almost out the door and I could have bought it for the same $40 as V9 if I hadn't been so damned anxious to bay the company the $40 thought they deserved for a fine product. Now that conscientious act is going to cost me at least another $10 to get V10 which I would have purchased already had I been made aware of it's availability.
I mention all of this because most software companies avoid this problem by offering a time buffer for buying version shifting software. Once a new version is imminent most companies don't like to have people stop buying their software until the new version comes out so they let people buy current version with a free upgrade to the new version when it is available. I don't see why JRiver is not doing this.
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I totally agree with you
Maybe a week ago I purchased v9 whereas I wanted to purchase v10 which Ive tried for a month and it always had frequent crashes. I just couldnt decide it. (It was an earlier version) . Then I just wanted to try a later beta and guess what the trial period was over. That's how I decided on version 9 but what I really wanted and was totally curious about was v10. After purchasing, today, Ive installed v10 on v9 and when I clicked on Buy Media Center I saw the upgrade price was $26.... Can somebody tell me what's going on! I didnt even get an upgrade discount while switching from v8 to v9.
I really believe that media center has the best features in the market and I really appreciate your efforts as a customer who has been purchasing your products since version 8. But I still do not understand what is really going on.
Thanks for your interest.
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I just DL'd & installed 10.0.84 while I am a registered user of 9.1(316). It seems to work properly.
However, if I ask to "buy Media Center" the webpage won't load.
Is the wwwsite busy, being worked on, or might something be wrong with the v10 installation?
Please advise ...
tia :)
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We have a problem with a T1 to the Internet. We hope it will be fixed soon but it is a Qwest problem.
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I have been using the 30 day eval of MC9 for a couple weeks. I decided I would go for it, but have been seeing reference to V10. So, when I went to the purchase page, and read up, one thing it says there is that V10 is 39.98, per this link--> http://www.musicex.com/mediajukebox/buy_faq.html (http://www.musicex.com/mediajukebox/buy_faq.html).
Reading on the next pages I see all the talk about upgrade.
As I am just a new purchaser, is the price 39.98 for 10, or do I have to purchase 9, and upgrade to 10 for another $10 (or is it now $20.00)? Sounds like that's it, but doesn't make sense to me. Will the end price of 10, when it's current product, be 39.98, but I have to pay 49 or 59 now?
Sorry...too many questions. I'll look forward to your response.
I guess I download 10, install over 9, and select purchase.
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I guess I download 10, install over 9, and select purchase.
That works.
More on licenses here:
www.mediajukebox.com/license
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JimH
thanks
But, I the link I referenced has the very same text.
The problem I have is that link says I can get V10 for the same price I just last night paid for V9, but don't seem to find V10.
Do I STILL have to pay an upgrade fee?
Thanks for your prompt reply earlier.
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I paid for the ver 9 upgrade from ver 8 ($19.98) 10 days ago thinking ver 9 was the most recent. (I love the program but haven't really been tracking it). Now I see that an upgrade from ver 8 to ver 10 is available for only a little more. Had I known, I would have paid the extra and gone straight to 10. Is there any way to do that now or am I going to have to pay another full upgrade from ver 9 to 10. The home page for media center made no mention of 10 when I downloaded. I only found out because I was looking for support on another topic. My apologies if this has been answered somewhere.
Thanks very much
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Now I'm getting a little frustrated. Since there has been no answer to my previous post I assumed that the price will be $19.98 to upgrade and decided to download the beta version. I installed it over my ver 9 license and then went to "Buy Media Center". That link sent me to a JRiver website that said the upgrade will cost $26.98. What's going on here? Can someone help?
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We're in a transition right now from MC9 to MC10. It might be best to just wait a few days. You should have a 30 day free trial with MC10.
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Here's the link...looks like $19.98...
http://www.musicex.com/mediajukebox/buy_faq_10.html
You can apply a v9 license to v10 (sort of) via MC>Help>Restore. It's not valid but when you buy MC10 it should see the v9 license and set the price at $19.98.
JR does not put beta versions (no matter how stable or close to release) on the main Media Center buy page. Should they?..Probably...(with a beta disclaimer) as to avoid the situation you got into.
10-27
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We're in a transition right now from MC9 to MC10. It might be best to just wait a few days. You should have a 30 day free trial with MC10.
I'd listen to Jim. :)
-=Tim=-