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[iFlip92]

Hi,
I have a problem where if I try to start playing a file by just double clicking it (which would normally start JRiver as that is my default program for playing music files) the app plays maybe 1s of sound, I don't even get to see the interface, and then it stops without even opening JRiver itself. It's almost like it fails to launch the app. However, if I open JRiver manually before putting a song into it or by not starting the song immediately at start-up then JRiver behaves itself as normal. I am using JRiver 23.0.91 but I had this with JRiver 23.0.90 as well. The x64 version does NOT fix the issue, in fact x64 and Soundspectrum WhiteCap plugin don't work at all and make the app crash. Windows Event Viewer tells me this:

Faulting application name: Media Center 23.exe, version: 23.0.91.0, time stamp: 0x5a3056fe
Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x2cd1ce3d
Exception code: 0xc000041d
Fault offset: 0x001008b2
Faulting process ID: 0x370c
Faulting application start time: 0x01d392000225408a
Faulting application path: C:\Program Files\J River\Media Center 23\Media Center 23.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report ID: 8dffab97-7e93-4afd-8841-f666f814a4a9
Faulting package full name:
Faulting package-relative application ID:

Followed by this:

Fault bucket 1710206116832878048, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Media Center 23.exe
P2: 23.0.91.0
P3: 5a3056fe
P4: KERNELBASE.dll
P5: 10.0.16299.15
P6: 2cd1ce3d
P7: c000041d
P8: 001008b2
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD271.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD300.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD30E.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD32E.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Media Center 23._88dd7c119f7da69967ba384e3a375a0cd3015_19d44236_1611d80d

Analysis symbol:
Rechecking for solution: 0
Report ID: 8dffab97-7e93-4afd-8841-f666f814a4a9
Report Status: 268435456
Hashed bucket: 2536b211d6b59a4307bbdf66f6861de0

Later Edit. I have attached a JRiver log. Not sure if it has the issue recorded in there though.

[iFlip92]

Bump

[iFlip92]

Ok. I have narrowed it down to being a problem with the SoundSpectrum WhiteCap plugin which is a visualizer. This is a problem which wasn't there in previous versions before JRiver 23.0.90. I can confirm this issue presents itself in previous 23.8x versions too. I have tried 23.91 and 23.94 and they do not fix the issue. x64 version crashes instantly when trying to select WhiteCap as my visualizer with JRiver already being open even though the most recent version of WhiteCap was made to work with JRiver x64 as it claims in the changelog. This means JRiver recent development must have introduced a change which introduced this bug at JRiver start-up.

Furthermore, I do not understand why opening JRiver before playing a song will not make JRiver crash. This leads me to believe it is stricly a JRiver start-up issue. Please investigate. Or I can help you investigate if you tell me what you need me to do. I can also put you in touch with the SoundSpectrum WhiteCap developers.

Alternatively, where can I download previous JRiver 23.x versions from before 23.0.90? I don't want to have to downgrade to JRiver 22 since I paid for my JRiver 23 license!

This plugin is very important to me!

PS: Found a way to download previous 23.x versions by modifying your download URL string. :/

[iFlip92]

New Update:
I'd like to specify I had WhiteCap version 6.8 installed. Downgrading to WhiteCap version 6.71, which is the next version down, solves this problem, therefore I can confirm it is a problem at their end and have made them aware of it.

I'd like to mention I have also tried 4 different versions of JRiver to confirm the issue is happening in all of them: 23.0.94, 23.0.91, 23.0.89, 23.0.87; all x32 versions of course.