Topic: weird checkered empty space in the now playing area (Read 5979 times)

zeltak · « **on:** January 17, 2019, 11:01:09 am »

Hi all

latest macos and MC (24.0.72). Suddenly the now playing area looks like an checkered empty space (see attachment)

any clue how to revert back to album view?

thx

Z

Matt · « **Reply #1 on:** January 17, 2019, 11:10:59 am »

It looks like the album art currently there is transparent.

Try setting the album art again.

zeltak · « **Reply #2 on:** January 18, 2019, 12:22:24 am »

Thx Matt

it happens in any track/album. been this way since a few days ago and thousands of tracks already played

is this a bug?

thx

Z

zeltak · « **Reply #3 on:** January 24, 2019, 07:19:23 am »

Any news on this? i cant get anything to show but the ugly checkered background..

zeltak · « **Reply #4 on:** February 10, 2019, 12:19:42 am »

Matt amd other Mac devs, any news on this?

still on latest version 24.0.75 only have the checkered background.
really annoying..

Z

JimH · « **Reply #5 on:** February 10, 2019, 12:22:38 am »

That could be a video driver problem.

zeltak · « **Reply #6 on:** February 10, 2019, 08:12:47 am »

thx Jim. Still new on a mac, anyone know how to address this on a new 2018 MBP 13"?

blgentry · « **Reply #7 on:** February 10, 2019, 05:21:10 pm »

Silly question: Have you stopped and restarted MC?

I kinda half way remember this being reported by someone else a while back, but I don't remember the cause or solution. I would close the playing now Tab altogether, stop and start MC, then try again.

Good luck.

Brian.

zeltak · « **Reply #8 on:** February 11, 2019, 01:39:23 am »

thx Brian

yeah i did try that a few times with no success

best

z

RoderickGI · « **Reply #9 on:** February 11, 2019, 01:59:59 am »

Try right-clicking on one of the problem files, then Cover Art > View (first file). Does this also show either no image, a checkered image, or the correct album Cover Art?

If it doesn't show the track's Cover Art correctly, open the Tag Action Windows and look at the [Image] tag. Does this also show either no image, a checkered image, or the correct album Cover Art?

I'm wondering if your Cover Art in a bunch, or all, your files has been replaced by one transparent png image.

zeltak · « **Reply #10 on:** February 11, 2019, 09:07:43 am »

thx RoderickGI

just to be clear it happens with every file in JRiver. i lost the ability to show the album art cover

this is how it looks (see attached)

best

Z

RoderickGI · « **Reply #11 on:** February 11, 2019, 04:00:12 pm »

I understand that. I asked two specific questions. You showed me an image of Playing Now again.

Please try what I suggested and answer the questions.

zeltak · « **Reply #12 on:** February 15, 2019, 01:20:51 am »

thx sorry, here is the answer your question:

"Try right-clicking on one of the problem files, then Cover Art > View (first file)."

yes that works and shows the correct cover art , i checked several images and they all show properly

as soon as i play new files in the now playing view it reverts to the checkered image

any clue how to further debug?

Z

blgentry · « **Reply #13 on:** February 15, 2019, 05:57:56 am »

Make a new user account on your Mac to test with. Something like "zeltest". Then login as zeltest, install MC24, and see what happens with cover art. If it works, we know it's a configuration issue with your main user account. If it does not work, we know it's a system wide issue.

Brian.

bob · « **Reply #14 on:** February 15, 2019, 08:10:47 am »

Also, would you try the current latest build 24.0.75?

zeltak · « **Reply #15 on:** March 27, 2019, 08:25:41 am »

Sorry i took me a bit long to respond (work..

)
anyway i did install it under the user: Guest on the mac and that dosent seem to have the chequered flag issue
i tried to create a new library on my current user but the problem still remains

i also tried upgrading to MC25 and still the same issue

what should i do next?

Z

DJLegba · « **Reply #16 on:** March 27, 2019, 08:38:30 am »

I see the same thing with my Windows version of MC when I have "track info" enabled. MC needs to create a temp folder, where it places a copy of the cover art and some files with the track info. It almost always fails to create the folder for the first track of an album, but works after that. You probably don't have "track info" enabled, so your issue could be different. What happens when you play a full album instead of a mixed playlist?

zeltak · « **Reply #17 on:** March 27, 2019, 08:44:08 am »

thx alot for the quick response!

the same thing happens when i play a full album (see attached)

i dont think i have track info enabled at all. all i see when i right click is image playback setting (see also attached)

best

Z

DJLegba · « **Reply #18 on:** March 27, 2019, 08:46:05 am »

Your screen shot shows that the first track is playing. If you wait until the second track do you eventually get the cover art?

Matt · « **Reply #19 on:** March 27, 2019, 08:48:44 am »

What happens if you set the image again in Media Center?

It just looks like what you would get if you had a transparent image as the cover art.

Thanks.

zeltak · « **Reply #20 on:** March 27, 2019, 09:38:55 am »

Quote from: DJLegba on March 27, 2019, 08:46:05 am

Your screen shot shows that the first track is playing. If you wait until the second track do you eventually get the cover art?

thx again unfortunately no, it stays like that for every track, even if i add single tracks albums etc (see another screenshot)

Matt: this happens to EVERY single track and every album i ever try and play. each of them has a valid album art (see tagging window screenshot)
What do you mean by set the image in MC? I tried the get cover art from the net and also rebuild cover art database with no solution.

I appreciate both of your help. This issue has been annoying me for the past 2 months..I upgraded to MC25 and still no solution and cant get the nice Lyric view...any ideas on how to debug this would be really great

best

Z

DJLegba · « **Reply #21 on:** March 27, 2019, 09:41:09 am »

Any clues in the log file? When I see the checkered space MC definitely reports that it is failing to create the temp folder. It doesn't say why, mind you.

zeltak · « **Reply #22 on:** March 27, 2019, 09:47:57 am »

Quote from: DJLegba on March 27, 2019, 09:41:09 am

Any clues in the log file? When I see the checkered space MC definitely reports that it is failing to create the temp folder. It doesn't say why, mind you.

Here is an example output from log

Code: [Select]

4793088: 4342740416: Playback: CPlayerZone::Next: Applying database changes
4793088: 123145352802304: Playback: CPlayerZoneDisplayInfoUpdateThread::Thread: Zone: Player (id: 0)
4793088: 4342740416: Playback: CPlayerZone::Next: Finish (46 ms)
4793089: 123145353338880: Playback: CPlayerZoneDisplayInfoLoadImageThread::Thread: Start
4793089: 123145353338880: Import: JRAnalyzer::Open: Start
4793089: 123145353338880: Import: JRAnalyzer::AddFile: Start
4793089: 123145353338880: Import: JRAnalyzer::AddFile: Filename: /Users/zeltak/Zmusic/Brandi Carlile/2018 By the Way, I Forgive You/02 The Joke.flac
4793089: 123145353338880: Import: JRAnalyzer::AddFileMJ: Start
4793089: 123145353338880: Import: JRAnalyzer::AddFileMJ: Finish (0 ms)
4793089: 123145353338880: Import: JRAnalyzer::AddFile: Finish (0 ms)
4793089: 123145353338880: Import: JRAnalyzer::Open: Finish (0 ms)
4793089: 123145352265728: Playback: CMJWaveFeeder::Thread: Setting output format
4793089: 123145352265728: Playback: CAutoConfigureAudioOutput::GetOutputFormat: Start
4793089: 123145352265728: Playback: CAutoConfigureAudioOutput::GetOutputFormat: Using input format
4793089: 123145352265728: Playback: CAutoConfigureAudioOutput::GetOutputFormat: Applying output format settings
4793089: 123145353338880: General: CFileInfo::CFileInfo: Start
4793089: 123145352265728: Playback: CAutoConfigureAudioOutput::GetOutputFormat: 48 kHz 16bit 2ch
4793089: 123145352265728: Playback: CAutoConfigureAudioOutput::GetOutputFormat: Finish (0 ms)
4793089: 123145352265728: Playback: CMJWaveFeeder::Thread: Preparing to feed data
4793089: 123145353338880: General: CFileInfo::CFileInfo: Finish (0 ms)
4793089: 123145352265728: Playback: CMJWaveFeeder::Thread: Memory playback: 0; Maximum play buffer bytes: 2505732915; Grow by bytes: 33554432; System available bytes: 3132166144
4793089: 123145352265728: Playback: CMJWaveFeeder::Thread: Running feeder loop
4793090: 123145353338880: Database: JRAnalyzerFile::GetImage: Start
4793104: 123145353338880: Database: JRAnalyzerFile::GetImage: Finish (14 ms)
4793106: 123145352265728: Playback: CCoreAudioPlugin::Flush: Start
4793106: 123145352265728: Playback: CCoreAudioPlugin::Pause: Start
4793106: 123145352265728: Playback: CCoreAudioPlugin::Pause: Finish (0 ms)
4793106: 123145352265728: Playback: CCoreAudioPlugin::Pause: Start
4793106: 123145352265728: Playback: CCoreAudioPlugin::Pause: Finish (0 ms)
4793106: 123145352265728: Playback: CCoreAudioPlugin::Flush: Finish (0 ms)
4793107: 123145353338880: General: CFileInfo::~CFileInfo: Start
4793107: 123145353338880: General: CFileInfo::Close: Start
4793107: 123145353338880: General: CFileInfo::Close: Finish (0 ms)
4793107: 123145353338880: General: CFileInfo::~CFileInfo: Finish (0 ms)
4793107: 123145353338880: Playback: CPlayerZoneDisplayInfoLoadImageThread::Thread: Image: 00007FED446570B0
4793107: 123145353338880: Playback: CPlayerZoneDisplayInfoLoadImageThread::Thread: Finish (18 ms)
4793119: 123145352265728: Playback: CPlayerZone::OnNewStream: Start
4793119: 123145352265728: Playback: CPlayerZone::OnNewStream: Finish (0 ms)
4793465: 4342740416: Database: CSearchFilesHelper::GetResults: Search: [Media Type]=[Audio]; Elapsed ms: 0.757
4793467: 4342740416: Import: JRAnalyzer::Open: Start
4793467: 4342740416: Import: JRAnalyzer::AddFile: Start
4793467: 4342740416: Import: JRAnalyzer::AddFile: Filename: /Users/zeltak/Zmusic/Brandi Carlile/2018 By the Way, I Forgive You/02 The Joke.flac
4793467: 4342740416: Import: JRAnalyzer::AddFileMJ: Start
4793467: 4342740416: Import: JRAnalyzer::AddFileMJ: Finish (0 ms)
4793467: 4342740416: Import: JRAnalyzer::AddFile: Finish (0 ms)
4793467: 4342740416: Import: JRAnalyzer::Open: Finish (0 ms)
4793467: 4342740416: General: CFileInfo::CFileInfo: Start
4793467: 4342740416: General: CFileInfo::CFileInfo: Finish (0 ms)
4793468: 4342740416: Database: JRAnalyzerFile::GetImage: Start
4793477: 4342740416: Database: JRAnalyzerFile::GetImage: Finish (8 ms)
4793479: 4342740416: General: CFileInfo::~CFileInfo: Start
4793479: 4342740416: General: CFileInfo::Close: Start
4793479: 4342740416: General: CFileInfo::Close: Finish (0 ms)
4793479: 4342740416: General: CFileInfo::~CFileInfo: Finish (0 ms)
4793571: 4342740416: Database: CSearchFilesHelper::GetResults: Search: [Media Type]=[Audio]; Elapsed ms: 0.103
4793571: 4342740416: Database: CSearchFilesHelper::GetResults: Search: ; Elapsed ms: 0.047
4793571: 4342740416: Database: CSearchFilesHelper::GetResults: Search: [Media Type]=[Video]; Elapsed ms: 0.061

anything weird you see there?

zeltak · « **Reply #23 on:** March 27, 2019, 09:51:41 am »

also note that as before manually pressing coverart>view does work (see screen)

DJLegba · « **Reply #24 on:** March 27, 2019, 09:54:31 am »

Sorry, I'm out of ideas. Hope you get this resolved.

RoderickGI · « **Reply #25 on:** March 27, 2019, 04:24:20 pm »

On a Windows PC I would suggest deleting the Thumbnails database and rebuilding Thumbnails in MC. But I don't know where the Thumbnails database is on a Mac, so you are on your own if you want to try that.

blgentry · « **Reply #26 on:** March 27, 2019, 05:36:45 pm »

Because this works under a "guest" user account, it implies that MC's configuration or support folders or database, or something is corrupted in some way.

I would suggest the following. Note that what I'm going to suggest is destructive and you might lose your library settings and metadata if something goes wrong. Please understand the procedure and proceed at your own risk. Though it's really not too risky as long as you pay attention.

1. Make a backup of your library: File > Library > backup library Make a note of exactly where you put this backup! You are going to need it.
2. Shut down MC. Make double sure that MC is dead and there are no dock icons of MC that have a dot under them.
3. Remove MC's entire "support folder" which includes the library (database) files that it uses for your main library. To do this, go to Finder and navigate to your Library folder. Press <command><shift>g and in the box that comes up type

Code: [Select]

~/Library . Now you will see many folders. You are looking for Application Support. Once you double click on that, find the "JRiver" folder. Remove that folder entirely by dragging it to the Trash, or some menu or right click action that moves it into the Trash.
4. Fire up MC again. It should bounce on the dock for a little bit, as it is recreating this directory structure and some other stuff. It's possible your copy of MC will be unlicensed at this point. You should be prepared to re-license it. This is very easy, I'm just preparing you for this step if necessary.
5. Once MC is up and you can use it, restore your original library: File > Library > Restore library You will need to tell MC which backup file to use, which you noted in step #1 above. Make sure the "Library" and "Settings" check boxes are checked so that it restores everything.
6. You should probably restart MC at this point to make sure everything sticks.

There's some possibility that you will have to redefine your audio devices as well. If so, that shouldn't be very hard. Again, just be prepared for it just in case.

I am hopeful that this "nuke and pave" approach will solve your long standing problem.

Good luck!

Brian.

blgentry · « **Reply #27 on:** March 27, 2019, 05:44:32 pm »

Oh I forgot to add:

CAUTION: This procedure will "reset" ALL versions of MC that you have installed: 24, 25, etc. If you are using (or counting on) any older versions, make sure to back up their libraries first and be prepared to do everything I outlined to restore each version.

Brian.

zeltak · « **Reply #28 on:** March 28, 2019, 08:50:38 am »

thx blgentry!

so i followed all your steps and here is what i report

i followed till step 5 and launched a simple file and played it and it worked well
then i proceeded to step 5 and imported library. Restarted MC and the same problem comes back!!!
i really dont want to loose al my settings, perhaps some of the devs can weigh in on this? this has been going on for a few weeks now...

best

z

bob · « **Reply #29 on:** March 28, 2019, 12:14:34 pm »

I don't think it's the image itself but try this:
Right-Click on an track
Do Cover Art->View (First File)
if that looks ok do:
Right-Click on a track
Do Cover Art->Save Cover Art To External Location Specified in Options
Then look in
~/Application Support/J River/Media Center 2x/Covert Art
for the file and attach it to a message here.

I think it's really more likely that something you've customized in the settings is doing this. I noticed you customized the toolbar. Any other things you can think of?

zeltak · « **Reply #30 on:** March 28, 2019, 01:43:05 pm »

thx Bob

ok so Cover Art->Save Cover Art To External Location does nothing , that is there is no file saved in the specified location in options (/Users/zeltak/Library/Application Support/J River/Media Center 25/Cover Art)

the only thing there currently is a series and season folder.

anything else to try?

bob · « **Reply #31 on:** March 28, 2019, 02:13:21 pm »

Quote from: zeltak on March 28, 2019, 01:43:05 pm

thx Bob

ok so Cover Art->Save Cover Art To External Location does nothing , that is there is no file saved in the specified location in options (/Users/zeltak/Library/Application Support/J River/Media Center 25/Cover Art)

the only thing there currently is a series and season folder.

anything else to try?

Check to see if the save location option has changed:
Tools_>Options->File Location->Cover Art

zeltak · « **Reply #32 on:** March 29, 2019, 02:59:59 am »

thx updating that changing cover art directory, cleaning the cover art directory and restarting dosent seem to solve the issue

Z

bob · « **Reply #33 on:** April 08, 2019, 04:09:10 pm »

Quote from: zeltak on March 29, 2019, 02:59:59 am

thx updating that changing cover art directory, cleaning the cover art directory and restarting dosent seem to solve the issue

Z

Can you email your User Settings.ini file in ~/Library/Application Support/J River/Media Center 24/Settings to
bob (at) jriver (dot) com
and I'll see if I can find something weird in it.
Thanks.

Scobie · « **Reply #34 on:** April 12, 2019, 08:24:48 pm »

What do you see in Panel or (if you have it) JRemote.

INTERACT FORUM

Author Topic: weird checkered empty space in the now playing area (Read 5979 times)