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Author Topic: Need correct email address for music @jriver  (Read 1259 times)

Jlowery

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Need correct email address for music @jriver
« on: April 08, 2019, 01:58:09 pm »

I recently purchased JRiver media.  Looking at my credit card statement i was charged twice.  One of the question/answer pages said to send an email with receipts to music@jriver.  Do you have a correct email address?  Thanks.
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Matt

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Re: Need correct email address for music @jriver
« Reply #1 on: April 08, 2019, 02:28:22 pm »

There's only a single purchase from your forum email address.
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Matt Ashland, JRiver Media Center

Jlowery

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Re: Need correct email address for music @jriver
« Reply #2 on: April 09, 2019, 04:14:52 pm »

I received two (2) JRiver media center 25 license emails.  The registration codes are different and i have two [2] charges on my credit card.
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JimH

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Re: Need correct email address for music @jriver
« Reply #3 on: April 09, 2019, 06:51:20 pm »

We'll check.  Thanks for your purchase.
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Jlowery

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Re: Need correct email address for music @jriver
« Reply #4 on: April 11, 2019, 08:26:34 am »

I can send the two license emails if i had the correct JRiver address.  Thanks for your help.
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JimH

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Re: Need correct email address for music @jriver
« Reply #5 on: April 11, 2019, 08:29:39 am »

It will take a few days.  You'll receive email at your forum address.
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Deanna

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Re: Need correct email address for music @jriver
« Reply #6 on: April 11, 2019, 10:58:23 am »

We found the duplicate purchases and refunded one of them to your account on 4/4/19.
Deanna
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