INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: JRiver Media Center 25 for Mac Crash Issue  (Read 701 times)

DIGITALYCHEE

  • Recent member
  • *
  • Posts: 6
JRiver Media Center 25 for Mac Crash Issue
« on: October 20, 2019, 03:42:19 am »
Hi,

One of our customers, after updating the new version of JRiver, the external sound card and JRiver seem to be in conflict. :o


Already trying to get customers to completely uninstall JRiver with AppCleaner and reinstall. This issue does not occur with previous versions(MC 25 Mac).

The external sound card is Lynx AES16e pcie

Hope the logs in attachment will help you to quickly understand the situation.

Thank you:)

Logged

Hendrik

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 10935
Re: JRiver Media Center 25 for Mac Crash Issue
« Reply #1 on: October 20, 2019, 03:55:02 am »
We would need the full Apple crash report - ie. the thing that the screenshot shows, just the full text of it, otherwise we can't really tell where it crashed.
Logged
~ nevcairiel
~ Author of LAV Filters

DIGITALYCHEE

  • Recent member
  • *
  • Posts: 6
Re: JRiver Media Center 25 for Mac Crash Issue
« Reply #2 on: October 20, 2019, 03:57:13 am »
Thanks for the quick reply.

Does the log file in the attachment contain it?
Logged

Hendrik

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 10935
Re: JRiver Media Center 25 for Mac Crash Issue
« Reply #3 on: October 20, 2019, 04:37:12 am »
Unfortunately not. Its seperate from Media Centers own log.
Logged
~ nevcairiel
~ Author of LAV Filters
Pages: [1]   Go Up
« previous next »