INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: License expired  (Read 1183 times)

sandyxiz

  • Recent member
  • *
  • Posts: 23
License expired
« on: October 23, 2022, 01:47:05 pm »

I am the owner of JRiver 28 regularly purchased and working.
Until a few days ago. Since then he tells me every day that the provisional license has expired and I have to buy or do I have to restore the license ... What happened?
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72367
  • Where did I put my teeth?
Re: License expired
« Reply #1 on: October 23, 2022, 03:48:22 pm »

Just use your Registraton Code to restore:  https://wiki.jriver.com/index.php/Restoring_a_License
Logged

sandyxiz

  • Recent member
  • *
  • Posts: 23
Re: License expired
« Reply #2 on: October 23, 2022, 04:44:10 pm »

Yes, I understand, that's what I do every day, but the restores are 10 in a year, and then what happens?
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72367
  • Where did I put my teeth?
Re: License expired
« Reply #3 on: October 23, 2022, 06:03:14 pm »

The link above explains that. 
Logged

zybex

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 2565
Re: License expired
« Reply #4 on: October 24, 2022, 04:03:00 am »

I think Jim missed the "every day" part of your question.

This likely means that MC is either not able to read/write the license file or that your antivirus is preventing/deleting the registration.
Try disabling your AV, and running MC as Administrator once so that it can register the app. Check the AV logs to see if it's deleting any unusual files.

You should be able to re-use the same registration file for 14 days, giving you enough time to solve the problem. If the same file is not working on the next day then it's likely the AV is acting up.
Logged

Awesome Donkey

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 7758
  • Autumn shade...
Re: License expired
« Reply #5 on: October 24, 2022, 04:56:32 am »

Make sure MAC address randomization isn't enabled in Windows, make sure the system clock is set correctly (and sync it against the Windows time server) and make sure the HOSTNAME of your PC isn't changing. Any of those can cause registration to be lost.
Logged
I don't work for JRiver... I help keep the forums safe from "male enhancements" and other sources of sketchy pharmaceuticals.

Windows 11 24H2 Update 64-bit + Ubuntu 24.10 Oracular Oriole 64-bit | Windows 11 24H2 Update 64-bit (Intel N305 Fanless NUC 16GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 33 (Windows + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72367
  • Where did I put my teeth?
Re: License expired
« Reply #6 on: October 24, 2022, 07:57:16 am »

sandyxiz,
I reset your restores.

zybex and Awesome Donkey,
There were six restores used in 16 months, so it's not an every day problem, but you're correct that I missed that part.
Logged
Pages: [1]   Go Up