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Author Topic: License expired  (Read 1246 times)

sandyxiz

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License expired
« on: October 23, 2022, 01:47:05 pm »

I am the owner of JRiver 28 regularly purchased and working.
Until a few days ago. Since then he tells me every day that the provisional license has expired and I have to buy or do I have to restore the license ... What happened?
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JimH

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Re: License expired
« Reply #1 on: October 23, 2022, 03:48:22 pm »

Just use your Registraton Code to restore:  https://wiki.jriver.com/index.php/Restoring_a_License
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sandyxiz

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Re: License expired
« Reply #2 on: October 23, 2022, 04:44:10 pm »

Yes, I understand, that's what I do every day, but the restores are 10 in a year, and then what happens?
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JimH

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Re: License expired
« Reply #3 on: October 23, 2022, 06:03:14 pm »

The link above explains that. 
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zybex

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Re: License expired
« Reply #4 on: October 24, 2022, 04:03:00 am »

I think Jim missed the "every day" part of your question.

This likely means that MC is either not able to read/write the license file or that your antivirus is preventing/deleting the registration.
Try disabling your AV, and running MC as Administrator once so that it can register the app. Check the AV logs to see if it's deleting any unusual files.

You should be able to re-use the same registration file for 14 days, giving you enough time to solve the problem. If the same file is not working on the next day then it's likely the AV is acting up.
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Awesome Donkey

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Re: License expired
« Reply #5 on: October 24, 2022, 04:56:32 am »

Make sure MAC address randomization isn't enabled in Windows, make sure the system clock is set correctly (and sync it against the Windows time server) and make sure the HOSTNAME of your PC isn't changing. Any of those can cause registration to be lost.
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JimH

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Re: License expired
« Reply #6 on: October 24, 2022, 07:57:16 am »

sandyxiz,
I reset your restores.

zybex and Awesome Donkey,
There were six restores used in 16 months, so it's not an every day problem, but you're correct that I missed that part.
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