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[sirrahmit]

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I have been using my SSI America NEO Jukebox for the entire life cycle of MJ 8.

The NEO Jukebox is a 30G USB removable drive/portable MP3 player.  One of it's manufacturers is SSI America (it seems to have many :-/).

I have always kept up to date with the latest USB drivers supplied by SSI America.

However, I am having a frequent problem that happens when I change/add files via MJ.  Usually I'm either ripping a CD or changing file properties/locations.  Often times when I perform these operations, the portable hard drive becomes corrupt and when I run chkdsk, it loses a little bit of data.  Sometimes I lose the files I changed/added, sometime I lose something completely unrelated.  It's just something I lived with, but it's really starting to become annoying having to rebild the files on the NEO Jukebox.

I don't know if this is a hardware issue, USB driver issue, or MJ issue.

Has anyone else reported this type of behavior with a portable USB drive/player?

Any thought on how I might get rid of these problems?

I'm running Windows 2000 SP2 on a Dell Inspiron 8100 laptop.

Please help!

[phelt]

First question: have you installed the latest firmware/USB driver? It's available from SSI's website.

I've got a Neo Jukebox as well, and have run into similar issues doing straight transfers (from Windows Explorer). It appeared to be a transfer timeout error. It only happened when I was transfering a relatively large block of files, like 250 megs, in one operation. The only solution that I found was to do transfer in smaller blocks - about 100 megs.

Having said that, there are a couple of caveats: I have one of the original Neo's (looks like a digital brick) and not the newer version, and I haven't done transfers to it for a while and thus have not tried the new drivers. I want them to make a Firewire or USB2 version and make all this moot  

[sirrahmit]

I'm up to date on all firmware and USB drivers.  I ran a low level check disk over the weekend (about 4 hours via USB on 30 gig).  It found no errors on the drive.

I couldn't agree with you more about Firewire!  Why is iPod the only player to support it?  I'd just get an iPod, but I like the 30 gig size and have used all but 2 gig.

[sirrahmit]

Could someone from MJ Support please respond to this...

Thanks.

[SteveG]

sirrahmit,

Have you been able to verify that you do not have these same problems if you transfer files without using MJ?

Thanks,

Steve ( J River)

[sirrahmit]

Steve,

Thanks for the quick reply.

I tried moving a little over 2 gig in mp3's from one directory to another via windows explorer.

I ran chkdsk.  It found problems.  In this case, mostly cross link problems resolved by copying.  However, I didn't actually lose any files this way like I do when I use MJ.

I think you're about to tell me it's not MJ.  I guess I would tend to agree.

Do you know if anyone else out there has reported this problem and found a way to fix it, or am I simply stuck with crappy drivers from the manufacturer with no resolution until they supply good ones?

Thanks for the help,

Tim

[SteveG]

Tim,

Unfortunately I think that problem is not ours and I don't know of anyone else who has reported this and can fix it. We don't have this player here so I can't really troubleshoot it. Hopefully others might be able to chime in on this thread with some suggestions.

Steve