Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[Okkie69]

Hello,
i've used up all my restores (i've got a lot of trouble with my computer  and I had to restart it often.)
It says that I have 10 restores in a year, but in my memory i purchased it over a year ago, but the restores didn't "restore".
Like I said I have to restart often, do I have to purchase it again ?
Hope you can help me

[modelmaker]

Do you mean "Reformat" (ie: re-install Windows?) or "restart your computer? You do not need restores after restarting your computer.

When using a restore you should always save the keycode to a floppy or somewhere outside o your computer if you are having problems with your computer. The keycode can be reused as many times as you need for a 14 day period of time before you need another restore.

If indeed you are having to reinstall Windows that often maybe you should have a professional look at your machine. What Windows are you using?

You could PM the J River team with a detailed explanation of the problems you are having and they will consider your situation and help you however they can.

[John Gateley]

I've cleared your restores (you were due to get one more in August).

j