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[townsma]

I have been using MC11 and 12 for several years, and always found it to be a great product. But now I have a problem that is driving me mad and has caused me to lose my music.

MC12 was working fine with my iPod. Last week I went to add some more music to it, and found the iPod icon missing from my Drives and Devices. I tried to reset the iPod, restart the computer etc. but no change.  I upgraded my MC12 to he latest version, and upgraded it again today. No change. I uninstalled MC and reinstalled, no change.  I Upgrade iTunes, and installed latest version, no change. PS. iTunes can see it fine, problem is all my playlists are in MC12.

I even reset my iPod, losing all the music on it, but still no change.

As a final note, windows can see the iPod as a disk drive ok also.  It seems everything can see it except MC12!

I am now totally confused what I should do next.

Below is the system info and log from MC12, maybe it will give you a clue.

Media Center 12.0.473 Registered -- C:\Program Files\J River\Media Center 12\

Microsoft Windows XP  Workstation 5.1 Service Pack 2 (Build 2600)
Intel Core 2 1057 MHz MMX / Memory: Total - 2095 MB, Free - 1340 MB

Internet Explorer: 7.0.5730.11 / ComCtl32.dll: 5.82.2900 / Shlwapi.dll: 6.0.2900 / Shell32.dll: 6.0.2900 / wnaspi32.dll: N/A
Ripping /   Drive E:   Mode:Normal  Type:Auto  Speed:Max
  Drive G:   Mode:Normal  Type:Auto  Speed:Max
  Digital playback: Yes /  Get cover art: Yes /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: Yes /  Play sound after ripping: No  

Burning /  Drive E: MATSHITA DVD-RAM UJ-850S    Addr: 1:0:0  Speed:24  MaxSpeed:24  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Write CD-Text: Yes
  Use playback settings: No /

Portable Device Info
  Removed devices:


Interface Plugins:
  last.fm (Active)
  Library Server (Active)
  TiVo Server (Active)
  UPnP Server (Active)

Media Center; Version: 12.0.473; Types: 177
05610: 7416: Handheld: CMSCDeviceEnumerator::GetiPodSerialNumber: Serial number: 9C7202XEV9K
05610: 7416: Handheld: CMSCDeviceEnumerator::GetiPodSerialNumber: FireWireGUID: 0A270017F9BEC4
05610: 7416: Handheld: CMSCDeviceEnumerator::GetiPodSerialNumber: Finish (4907 ms)
05625: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Found device (vendor: 05AC, product: 1209, device id: 0A270017F9BEC4, drive letter: , add new: 1)
05625: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Analyzing device 3
05641: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: GetDeviceInterfaceDetailData returned 1 for \\?\storage#volume#1&30a96598&0&signature76cd10f1offset13bc2e80length1186e70200#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}
05641: 7416: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: Start
05657: 7416: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: USBSTOR: STORAGE\VOLUME\1&30A96598&0&SIGNATURE76CD10F1OFFSET13BC2E80LENGTH1186E70200
05657: 7416: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: USBSTOR (parent): ROOT\FTDISK\0
05657: 7416: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: Finish (16 ms)
05657: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Analyzing device 4
05672: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: GetDeviceInterfaceDetailData returned 1 for \\?\storage#volume#1&30a96598&0&signature76cd10f1offset850baec00lengthb6b731600#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}
05672: 7416: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: Start
05688: 7416: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: USBSTOR: STORAGE\VOLUME\1&30A96598&0&SIGNATURE76CD10F1OFFSET850BAEC00LENGTHB6B731600
05688: 7416: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: USBSTOR (parent): ROOT\FTDISK\0
05703: 7416: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: Finish (31 ms)
05703: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Analyzing device 5
05719: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: GetDeviceInterfaceDetailData returned 1 for \\?\storage#volume#1&30a96598&0&signature76cd10f1offsetf98b7a00length7572f7200#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}
05719: 7416: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: Start
05719: 7416: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: USBSTOR: STORAGE\VOLUME\1&30A96598&0&SIGNATURE76CD10F1OFFSETF98B7A00LENGTH7572F7200
05719: 7416: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: USBSTOR (parent): ROOT\FTDISK\0
05735: 7416: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: Finish (16 ms)
05735: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Analyzing device 6
05750: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Device interface invalid
05750: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Enumerating GUID_DEVINTERFACE_DISK...
05766: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Analyzing device 0
05766: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: GetDeviceInterfaceDetailData returned 1 for \\?\ide#diskst9160821as_____________________________3.alc___#5&1eeb23a2&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
05782: 7416: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: Start
05782: 7416: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: USBSTOR: IDE\DISKST9160821AS_____________________________3.ALC___\5&1EEB23A2&0&0.0.0
05797: 7416: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: USBSTOR (parent): PCIIDE\IDECHANNEL\4&19BB1E56&0&0
05797: 7416: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: Finish (15 ms)
05797: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Analyzing device 1
05797: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: GetDeviceInterfaceDetailData returned 1 for \\?\usbstor#disk&ven_apple&prod_ipod&rev_1.62#0a270017f9bec4&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
05813: 7416: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: Start
05813: 7416: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: USBSTOR: USBSTOR\DISK&VEN_APPLE&PROD_IPOD&REV_1.62\0A270017F9BEC4&0
05828: 7416: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: USBRoot: USB\VID_05AC&PID_1209\0A270017F9BEC4
05828: 7416: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: Finish (15 ms)
05844: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Data: VID_05AC, PID_1209, REV_1.62
05844: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Getting device name...
05860: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Getting drive letter from DevicePath...
05860: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: CreateFile returned: 616
05860: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Getting drive letter from SBP2 info...
05860: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: ParentIdPrefix: 7&347217f3&0
05875: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Getting drive letter by searching for mathcing sysinfo...
05875: 7416: Handheld: CMSCDeviceEnumerator::GetiPodSerialNumber: Start
05891: 7416: Handheld: CMSCDeviceEnumerator::GetiPodSerialNumber: Handling internally
05891: 7416: Handheld: CDeviceInquiry::CDeviceInquiry: Start
05907: 7416: Handheld: CDeviceInquiry::Open: Start
05907: 7416: Handheld: CDeviceInquiry::Open: Checking OS type: 7
05907: 7416: Handheld: CDeviceInquiry::Open: CreateFile returned: -1
05922: 7416: Handheld: CDeviceInquiry::Open: Finish (15 ms)
05922: 7416: Handheld: CDeviceInquiry::CDeviceInquiry: Finish (31 ms)
05922: 7416: Handheld: CDeviceInquiry::GetIPODInfo: Start
05938: 7416: Handheld: CDeviceInquiry::GetIPODInfo: Checking handle
05938: 7416: Handheld: CDeviceInquiry::GetIPODInfo: Finish (16 ms)
05953: 7416: Handheld: CDeviceInquiry::CDeviceInquiry: Start
05953: 7416: Handheld: CDeviceInquiry::Open: Start
05969: 7416: Handheld: CDeviceInquiry::Open: Checking OS type: 7
05969: 7416: Handheld: CDeviceInquiry::Open: CreateFile returned: 616
05969: 7416: Handheld: CDeviceInquiry::Open: Finish (16 ms)
05969: 7416: Handheld: CDeviceInquiry::CDeviceInquiry: Finish (16 ms)
05985: 7416: Handheld: CDeviceInquiry::GetIPODInfo: Start
05985: 7416: Handheld: CDeviceInquiry::GetIPODInfo: Checking handle
060: 7416: Handheld: CDeviceInquiry::GetIPODInfo: sptd.CallDeviceIOControl
06016: 7416: Handheld: CDeviceInquiry::GetIPODInfo: Checking pPageCodeBuffer: c0
06032: 7416: Handheld: CDeviceInquiry::GetIPODInfo: Checking nNumbCodePages: 40
7416: Handheld: CDeviceInquiry::GetIPODInfo: Finish (625 ms)
7416: Handheld: CMSCDeviceEnumerator::GetiPodSerialNumber: Serial number: 9C7202XEV9K
7416: Handheld: CMSCDeviceEnumerator::GetiPodSerialNumber: FireWireGUID: 0A270017F9BEC4
7416: Handheld: CMSCDeviceEnumerator::GetiPodSerialNumber: Finish (766 ms)
Handheld: CMSCDeviceEnumerator::GetMSCDevices: Found device (vendor: 05AC, product: 1209, device id: 0A270017F9BEC4, drive letter: , add new: 1)
06657: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Analyzing device 2
06657: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Device interface invalid
06672: 7416: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Finish (6140 ms)
06672: 7416: Handheld: CAnalyzeDevices::EnumerateUSBDevices: Finish (6172 ms)
06672: 7416: Handheld: CAnalyzeDevices::EnumerateiPhones: Start
06672: 7416: Handheld: CIPhoneFileSystem::CIPhoneFileSystem: Start
06688: 7416: Handheld: CIPhoneFileSystem::CIPhoneFileSystem: Finish (16 ms)
06688: 7416: Handheld: CIPhoneFileSystem::Initialize: Start
06719: 7416: Handheld: CIPhoneFileSystem::Initialize: iPhone library located and loaded
06813: 7416: Handheld: CIPhoneFileSystem::Initialize: Subscribed to iPhone notifications
06828: 7416: Handheld: CIPhoneFileSystem::Initialize: Finish (140 ms)
09844: 7416: Handheld: CAnalyzeDevices::EnumerateiPhones: Finish (3172 ms)
09844: 7416: Handheld: CAnalyzeDevices::EnumerateDevices: Processing metering data for computer
09860: 7416: Handheld: CWMDMHelper::ProcessMetering: Start
09860: 7416: Handheld: CWMDMHelper::ProcessMetering: no certificates, returning false
09875: 7416: Handheld: CWMDMHelper::ProcessMetering: Finish (15 ms)
09875: 7416: Handheld: CAnalyzeDevices::EnumerateDevices: Computer metering didn't work!

[rjm]

I doubt this is the solution since Windows sees your iPod, but thought I would share in case it helps...

I see consistent weirdness with XP when you have mapped network drives that are temporarily not connected.

When you connect an iPod, Windows maps it to the first available drive letter. If this drive letter happens to be a disconnnected network drive, then the iPod does not show up in Windows or MC. The solution is to go into Computer Management (which does see the iPod) and remap it to a different drive letter. I have to do this all the time.

[townsma]

I checked, there are no mapped drives listed, only the actual physical drives.

Thanks for the reply though.

[JimH]

Remove any other removeable disks.

If that doesn't help, try MC/Options/Handhelds/Redetect devices.

[townsma]

Again, thanks for the advice.

I have removed all removable devices that can be removed. Only ones left are DVD Drive, and the SD socket in the front of my laptop.

Have tried the redetect option several times.  Still no iPod listing.

Thanks

[JimH]

I don't remember the details, but someone else posted a similar problem recently that was related to something else.  A cable?

I'll move this to the iPod thread.  You could look around there for more details.

[rjm]

JimH might be refering to a thread on strange behavior when iPod battery gets old. If old battery is near empty, iPod may not work properly when powered from USB cable.

[SwellGuy]

Please email me (rick at jriver dot com) your log files.

[JimH]

JimH might be refering to a thread on strange behavior when iPod battery gets old. If old battery is near empty, iPod may not work properly when powered from USB cable.

Right.  Thanks.

[townsma]

For completeness I have tried a different cable, same problem. The iPod hardware wise is fine, the batteries still last a long time, and are fully charged.

I have emailed the log files.  Hope this helps you.

Thanks

Mark

[townsma]

I have been performing additional testing in an attempt to get me my music back....

I downloaded a copy of ephpod, and like iTunes, it can recgnise my iPod and interace with it. So I regret to say, the evidence seems to be stacking up that the problem is not in my Windows config or hardware and not in the iPod itself, leaving only one area, my copy of MC12.

As I have said I have removed and reinstalled the latest verison of MC12, but no difference.

Can anyone tell me what specifically MC12 looks for to identify this device as an iPod?  Although, when I check the MC12 logs, it seems to know it is a iPod, and it get the serial number, model etc. and attempts to get all the iPod info, al without any obvious errors.  But still there is no iPod listed in MC12. Although the driver letter (G:) is listed under My Computer. It is also listed in Windows Explorer.

This is becoming really anoying, I travel alot with my business, spending hours a week on planes, I am lost without my iPod, and I really don't want to revert to using iTunes, and have to re-create all my playlists etc.  Please help and save my sanity.

[JimH]

Is your iPod's firmware up to date?

Bump this Monday mid-day if you haven't received a reply from swellguy.

[townsma]

ipod software version 1.3.  Downloaded a little while ago.  iTunes version 7.6.2.9

[JimH]

Did you try build 475?  It's on the top of the MC12 board.

[townsma]

Am currently using 473. Will download 475 and try it.

One other thing, since I have upgraded my MC12 I am getting lots of DOS windows opening, at one stage there was 61 open! I never used to have these, and to be honest they are really anoying as they stop me doing other things. How do I stop them?

[Alex B]

Excuse my ignorance, but what is a DOS Window? Do you mean a command prompt window?

What do these windows contain? When do they open?

[townsma]

Yes, a command prompt window and the don't contain anything. They stay open for about 20 seconds each, then close themselves.  But each time they open they become the active window, in front of what I am doing.  At there worst they open about one every second. Like I said at one stage there were 61 open!

[JimH]

... I am getting lots of DOS windows opening, at one stage there was 61 open! I never used to have these ...

It isn't MC doing that.  You may have a DirectShow filter that is causing problems.

[townsma]

It is just very strange it only does it when MC12 is open. Even though in MC12 I am not doing anything, not playing any music, not anything. Just have the MC12 open.  Also, I am not sure if I have DirectShow installed. Also, this only started after I upgraded my MC12.

[townsma]

Another clue, the Command Windows are running a program called JRWorker.exe.  I pressume from the name this is one of your programs?  What does this program do?

[SwellGuy]

Mark,

Looking at your log files it appears that we're unable to find the drive letter that your iPod is mapped to. When you see it listed in My Computer is it mapped to a drive letter? If not, you'll have to change the setting in iTunes for your iPod to 'Enable Disk Use'.

We use JRWorker to do some specific tasks for us that we don't want bogging down the main application. Locating and identifying handhelds is one of it's main uses. I don't see anything in the logs that indicate that we are calling it over and over, but if you can reproduce that with logging on please send me those logs. Are you running anti-virus software that might have a problem with JRWorker?


Rick

[townsma]

If I look in Windows Explorer my iPod is mapped as drive G:. Also if I use ephpod it can see the mapped iPod on G: and talk to it correctly. In iTunes the disk option is enabled.

I am currently on the road, without my iPod.  When I get back to my office I will make a new log file for you.  Which email address would you like me to send it to?

Thanks

[JimH]

Send it to rick at jriver.

[townsma]

Just sent it.  Thanks

[Yaobing]

You have a bunch of m4a files that seem not to be able to be imported properly (you may find them being categorized under "Documents", instead of under audio). To fix this problem, you should try one of the following two things (or both):

1. Install CCCP (see this Wiki article). Then go to Tools -> Options -> Playback -> Video -> DirectShow Playback Settings ..., and make sure the checkbox next to "m4a" in the list on the right is checked (it should be checked by default).

2. Install (or reinstall) Quicktime. Then uncheck the "m4a" checkbox mentioned above.

[townsma]

Ok guys, now I am getting really confused, and frustrated.

The command windows do seem to be related to the m4a files. The confusing part is that some of the m4a files appear in my music directory, and play great. Others appear in the Documents folder and won't play. I cannot work out the difference, I have a single folder with 10 m4a files, 3 are ok and 7 are documents? The ones which are documents are the ones that cause the command window.  Can you explain to me why I get this difference in behaviour.  For now I removed the offending m4a files from the database, and I don;t get the command windows. But I can't play them either!!!!

With regard to the original problem.  I still cannot see my iPod in MC12, but can from everywhere else.  Do you have any further suggestions for this?

Thanks

[JimH]

Ok guys, now I am getting really confused, and frustrated.

The command windows do seem to be related to the m4a files. The confusing part is that some of the m4a files appear in my music directory, and play great. Others appear in the Documents folder and won't play.

If MC can't find a DirectShow filter to open or play the file, it assumes it is a document.  You can edit the media type for the files now that you know you can play that type.  It's in the tag, and you'll need to choose the option to "Show all tags".

[townsma]

Guys, I still have the problem where my iPod does not show in the devices list, but does show in Windows and iTunes. Any ideas?

[rjm]

Your problem is very strange. I'm grasping for straws but why don't you try changing the iPod drive letter from G: to something else to see if the problem clears up. Use Windows Computer Management to do this.

[townsma]

I agree, this is very confusing, and also very annoying.

I thought of this also, I have tried to change it from I: to G:, all symptoms the same.