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[chirpp]

I upgraded to the latest version last Friday. I was then able to change my password, so I did so. I went to my home computer and also updated but could not login from there.

I am trying again today at my original computer and it will not let me in. I clicked the "Forgot Password" prompt. It comes up with "We had a problem trying to send a new password to you at xxxx@yyy.com (with my actual correct email address of course)Your password has not been changed."

Possibly a locked account?

Pete

[chirpp]

I forgot to mention in that same error box it says "Details:Unknown User". I didn't cancel my account or anything, that I know of....

[DarkPenguin]

Looks like you have an account and your subscription is paid up....

[DarkPenguin]

It looks like a messed up configuration.  You're trying to login to the wrong account type.  I'm not sure how this would have happened but I would suggest uninstalling PMC and then reinstalling.

[chirpp]

That worked. I uninstalled from my home computer, reboot, reinstalled and was able to choose the option to send me a new password. Oddly enough ,it took so long to get the new password emailed to me, that I was not able to try it on my home machine. On my work machine I just used the new password and got in, without uninstalling at all. It would appear that one of the 2 installs made the id and password "freak out" some how. 

On we go.

[DarkPenguin]

It looks to be more of an install issue.  When one of the files can't be read, the app goes to defaults which were inappropriate.

[chirpp]

I agree. Seems odd that it was working with those installs, but who knows. I just like being able to use Freak Out once in a while too!
Thanks for the help.
Pete