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[Warbird777]

JRiver,

I purchased a license for version 8.
I have, up until now, been happy with Jukebox 12, but would like to upgrade to Center 14.

I do not have a registration code.
I do have a RRG file (which I can send you if you like)
My password did not work on the restoration page.
My email address has changed from mpastrone at mediaone.net to xxx.

Can I still get the Upgrade price?

Thanks,
Michael

PS.
There are three ways you can restore:
1. If you have your Registration Code, enter it here:
2. If you don't have it, we can e-mail it to you if your address hasn't changed.
3. If you need to change your e-mail address, you will need to know your old e-mail address AND your password.

[JimH]

I believe you have an MJ7 license.  MJ8 will work with it.  I checked our database and couldn't find an MJ8 license (or newer) for mpastrone.  I'm sorry, but there is no upgrade price from MJ7 or earlier.

[Warbird777]

Thank you.
Yes it was an MJ7 license that would work with MJ8.
The date on the RRG file is Jan 2002.
Quess I'll have to bite the bullet.
After I get 14 installed and running.
It currently crashes, when auto updating the Library.
XP running Kaspersky...doing research now...

[Matt]

It currently crashes, when auto updating the Library.

If you have a Media Jukebox 7 / 8 library that fails to upgrade to Media Center 14, please send a copy to matt at jriver dot com.  We'll do our best to fix the issue.

Thanks.

[Warbird777]

Sorry, I should have been more clear. My issue, is not upgrading a 7 / 8 library, but rather:

MC 14 (MediaCenter140140.exe) hangs on Library auto update in XP SP3, after each of these attempts to install:
- install MC14 on top of (different "default" directory) MJ12
- uninstalled both MJ12 and MC14, reboot, reinstall MC14
- disabled (not uninstalled) Kaspersky 2009

It seems to auto update the default directories OK.
But then after I point auto update to my audio directory (local D:\ drive) it consistently hangs.
Perhaps there is something corrupt in a media file (OGG container?) or something???

I have gone back to MJ12 for now.
Any other ideas?

Thanks, Michael

[Matt]

It's likely a problem file.  We would very much like to see a copy of it.

You can use logging to help us track down the file:
http://wiki.jrmediacenter.com/index.php/Stability

Thanks.

[Warbird777]

Matt, Thanks for your lightening response. I sent an email also. Happy to use this thread if appropriate.

When I get the log, I will post it.
Couple Q's:
- How shall I send you the log file?
- where can I find it as MC14 will not start once it hangs?
- what install sequence shall I use, uninstall MJ12 first, reboots, etc.?

[Matt]

Matt, Thanks for your lightening response. I sent an email also. Happy to use this thread if appropriate.

When I get the log, I will post it.
Couple Q's:
- How shall I send you the log file?
- where can I find it as MC14 will not start once it hangs?
- what install sequence shall I use, uninstall MJ12 first, reboots, etc.?

Just email me the log, as it might be big.

Directions about how to enable logging and find the log are here:
http://wiki.jrmediacenter.com/index.php/Stability

And there's no need to uninstall MJ12.  Just install the latest MC14, turn on logging, and get the hang.

Thanks.