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[jctcom]

Just performed a new installation yesterday.

Pointed it to my Music folder (On my Synology NAS DS1512+).  

Managed to play a few tracks but it crashed a number of times and had a lot of buffering for some of my higher bitrate and Surround files (The reason I am trying JRiver in the first place).  After restarting the computer now I can open the program but any attempt to play an audio file results in the aforementioned crash.

Full details from the event viewer log created during the crash:

Faulting application name: Media Center 18.exe, version: 18.0.206.0, time stamp: 0x51cc6935
Faulting module name: vis_main.dll, version: 0.0.0.0, time stamp: 0x51cc692f
Exception code: 0xc0000005
Fault offset: 0x000c1dbb
Faulting process id: 0x1350
Faulting application start time: 0x01ce8c8924ce3f92
Faulting application path: C:\Program Files (x86)\J River\Media Center 18\Media Center 18.exe
Faulting module path: C:\Program Files (x86)\J River\Media Center 18\Visualizations\vis_main.dll
Report Id: 90fc825b-f87c-11e2-beb0-001cc0b06053
Faulting package full name:
Faulting package-relative application ID:

Any help would be much appreciated.  I was really looking forward to using a media player than can send the unadulterated sound directly to my receiver.

Additional info:
Running Windows 8 64-bit
1.74TB Hard drive with 74GB Free
12GB RAM

Connected to my Receiver (Onkyo TX-NR1008) Via HDMI (EVGA GeForce GTX 660 Ti)


Let me know what else you need to help me?

Carl.

[JimH]

Try rebooting and resintalling.  Import a few files before you go on.

[Matt]

Try turning off visualizations (since it's crashing in vis_main.dll).

[jctcom]

Try turning off visualizations (since it's crashing in vis_main.dll).

I didn't think I was running any visualizations?  But I was trying them out at one time.  Maybe it is still trying to use them.

I will give that a try and report back.

Carl.

[jctcom]

Ok when I open JRiver and go to the "Player" I am looking at a screen that says "Play Doctor" at the top.

Even with right click I don't see any options for visualizations.  As soon as I click on either play or double click a file in the play list I get the offending error message with the only options being "Debug" and "Close Program".

I am sure you are right in that it is visualizations that are causing this.  But how to turn them off before starting to play a track?

Carl.

[jctcom]

Ok.  Managed to get it working again.

Backed up library, Performed full uninstall, Restart computer.  Re-Install.  Restore library.

Guess I will keep on testing.

Thanks for your help.

Carl.