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Author Topic: Update problem [solved]  (Read 2956 times)

philifa

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Update problem [solved]
« on: June 30, 2014, 04:09:35 am »
Hi, for the past couple of weeks my copy of JRiver has tried to update itself on programme startup. However, each time it has failed with the message "Could not copy necessary files - Please ensure that the file C:\Programme Files (x86)\J River\Media Centre 19\JRTools.dll    is not in use." Can anybody help as I haven't got a clue why this is appearing. I even uninstalled JRiver hoping a clean re-instal would solve the problem but it hasn't.
Cheers,
Phil
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astromo

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Re: Update problem
« Reply #1 on: June 30, 2014, 05:02:41 am »
Why not ?
- Backup your library
- Uninstall MC
- Download the latest build from the top of the board
and avoid the update process altogether.

Does that make a difference? Or at the very least get you out of the frustration cycle?


Some history from ages past that may be relevant:
http://yabb.jriver.com/interact/index.php?topic=76893.msg520805#msg520805
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MC33, Win10 x64, HD-Plex H5 Gen2 Case, HD-Plex 400W Hi-Fi DC-ATX / AC-DC PSU, Gigabyte Z370 ULTRA Gaming 2.0 MoBo, Intel Core i7 8700 CPU, 4x8GB GSkill DDR4 RAM, Schiit Modi Multibit DAC, Freya Pre, Nelson Pass Aleph J DIY Clone, Ascension Timberwolf 8893BSRTL Speakers, BJC 5T00UP cables, DVB-T Tuner HDHR5-4DT

philifa

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Re: Update problem
« Reply #2 on: June 30, 2014, 05:28:53 am »
Hi,
I have already uninstalled and tried a re-boot and fresh install from above but....I am still getting the same message during the install. So, I am currently without JRiver altogether!!
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astromo

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Re: Update problem
« Reply #3 on: June 30, 2014, 05:40:55 am »
While you're waiting for someone with better capability to help you than my offering, you might want to review:
http://wiki.jriver.com/index.php/Media_Center_Troubleshooting_Guide

Taking special note of this advice:
http://wiki.jriver.com/index.php/Media_Center_Troubleshooting_Guide#Check_Your_Anti-Virus_or_Security_Software
... a common issue.

This also may help:
http://yabb.jriver.com/interact/index.php?topic=24031.0

Hope you get on the straight and narrow soon.
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MC33, Win10 x64, HD-Plex H5 Gen2 Case, HD-Plex 400W Hi-Fi DC-ATX / AC-DC PSU, Gigabyte Z370 ULTRA Gaming 2.0 MoBo, Intel Core i7 8700 CPU, 4x8GB GSkill DDR4 RAM, Schiit Modi Multibit DAC, Freya Pre, Nelson Pass Aleph J DIY Clone, Ascension Timberwolf 8893BSRTL Speakers, BJC 5T00UP cables, DVB-T Tuner HDHR5-4DT

philifa

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Re: Update problem
« Reply #4 on: June 30, 2014, 06:23:11 am »
Thanks Astromo, but the problem wont go away. I disabled add-ons and anti virus....still the same error message.
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JimH

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Re: Update problem
« Reply #5 on: June 30, 2014, 06:42:25 am »
If it is antivirus causing trouble, disabling it may not be enough.  Uninstall the antivirus to test.

My signature has a link to "Weird Problems".  You may find something there.
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philifa

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Re: Update problem
« Reply #6 on: June 30, 2014, 06:55:25 am »
The problem seems to be that the file(s) "JR Tools.dll"  is/are being used by another programme. Do you have any idea how I can find out which other programme? Can't see anything in Task Manager.
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JimH

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Re: Update problem
« Reply #7 on: June 30, 2014, 07:02:08 am »
Is another user logged in?

Are you using any third party plug-ins or programs?  Any that are unlicensed?

It's possible the error is wrong.

Did you try uninstalling the antivirus or reading the link I gave you?
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philifa

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Re: Update problem
« Reply #8 on: June 30, 2014, 07:36:10 am »
I have disabled all add-ons, most start up programmes, unloaded my antivirus, password protector and spotify all to no avail. JRiver will not load.
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Matt

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Re: Update problem
« Reply #9 on: June 30, 2014, 08:21:07 am »
Quote from: philifa on June 30, 2014, 06:55:25 am
The problem seems to be that the file(s) "JR Tools.dll"  is/are being used by another programme. Do you have any idea how I can find out which other programme? Can't see anything in Task Manager.

If you get that message, close Explorer (and any other file managers) with Task Manager.
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Matt Ashland, JRiver Media Center

philifa

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Re: Update problem
« Reply #10 on: June 30, 2014, 09:52:15 am »
Hi Matt, stopped explorer with task manager and tried again but sadly no joy. The file JR Tools.dll is on my computer but it wont let me delete it as its being used by another programme. I'm sure if I could get rid of this file which, was still there even after deleting JRiver, things would work again.
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JimH

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Re: Update problem
« Reply #11 on: June 30, 2014, 09:54:23 am »
Did you look in Task Manager to see what else is running?  Try reducing what is running.
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6233638

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Re: Update problem
« Reply #12 on: June 30, 2014, 09:57:52 am »
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JimH

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Re: Update problem
« Reply #13 on: June 30, 2014, 10:02:42 am »
What version of Windows are you using?

Has anything changed recently?  New programs installed, for example.
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JimH

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Re: Update problem
« Reply #14 on: June 30, 2014, 10:05:33 am »
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Matt

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Re: Update problem
« Reply #15 on: June 30, 2014, 10:17:57 am »
Search for JRWeb and JRWorker in Task Manager.
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Matt Ashland, JRiver Media Center

philifa

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Re: Update problem
« Reply #16 on: June 30, 2014, 11:28:17 am »
Well done Jim....it was Triode's excellent Squeezelite plugin for the Logitech Media Server to blame. There was no indication in task manager this was running however when I unticked it in LMS J River loaded up straight away.
Many thanks to all those that offered advice.....much appreciated.
Phil   ;D
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