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[ScottWar]

I have tried about 10 times to request the upgrade key when I upgraded from MC18 to MC21, but never received any emails from JRiver. Anyone know another way to get this key?

[JimH]

Check your spam folder.

[ScottWar]

I did. It is not there. I received a confirmation email when I joined this forum and emails from JRiver in the past about upgrades, but no key. Very frustrating 

[ScottWar]

Also I know the upgrade went thru as I did receive a key through the website and the charge came up on my credit card, but I had to shut my computer down suddenly and was not able to write the upgrade key code down.

[ScottWar]

I continue to submit my email and get this;

"Your Registration Codes have been mailed. It may take a few minutes for delivery. After you receive them, please return to the restore page to complete your license restoration."

But no email is ever sent.

[JimH]

Check with your email provider to get their advice.  They may have a FAQ for problems.

I just remailed it to your verizon address.

If you have another email address (not at Verizon), I could change your registration.  I'm jimh at jriver.

[ScottWar]

Jim,

I really appreciate your help. Could you send it to matrixdude at Verizon dot net and dawa5309 at yahoo dot com.

Regards,
Scott

[ScottWar]

Jim,

I got them. Verizon has changed service over to Frontier here in Texas and my email setting were wrong.

Thank you for your help

Regards,
Scott