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Author Topic: MC22 upgrade paid but did not receive license [Solved]  (Read 2507 times)

vr2ch

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MC22 upgrade paid but did not receive license [Solved]
« on: July 27, 2016, 02:40:45 am »
I paid for my master license upgrade and was charged USD 22.98 on 27 May (from my visa card statement).

How do I obtain my license key for MC22?

I tried the restore page with option 2 (my email address) but it only gave me the old MC21 license which does not work for MC22.

I much appreciate your help.
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vr2ch

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Re: MC22 upgrade paid but did not receive license
« Reply #1 on: July 27, 2016, 02:48:36 am »
I mean the ""Registration Code if that is more correct term. But anyway, I want the code to activate MC22 and end it as a trial version.
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JimH

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Re: MC22 upgrade paid but did not receive license
« Reply #2 on: July 27, 2016, 03:49:31 am »
I see the MC22 license but it is registered with a different e-mail address.

You can send me an e-mail if you want me to change one of the addresses.

I am jimh at jriver.
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vr2ch

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Re: MC22 upgrade paid but did not receive license
« Reply #3 on: July 27, 2016, 09:48:56 pm »
Don't know how to send an email to you as your profile showed it is hidden. I send you a msg instead.
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phalanthus

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Re: MC22 upgrade paid but did not receive license
« Reply #4 on: July 27, 2016, 10:21:39 pm »
 ? ?
try jimh at jriver

as per jim's advice !!!
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JimH

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Re: MC22 upgrade paid but did not receive license
« Reply #5 on: July 28, 2016, 12:48:52 am »
I changed your address.
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vr2ch

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Re: MC22 upgrade paid but did not receive license
« Reply #6 on: July 28, 2016, 07:37:11 am »
hi Jim,

Thanks for reverting my email address to the previous one and I got the registration code.

I probably mistype my email address during the upgrade and thus couldn't retrieve the code. Could the process be improved to avoid repeating the same  from happening?

I love the MC22, SoX sounds so much better.

Best regards,
Richard.
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JimH

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Re: MC22 upgrade paid but did not receive license
« Reply #7 on: July 28, 2016, 07:58:01 am »
You used a different address. It wasn't a typo. 
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