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[nathanchavez]

I recently built a new system.  I reinstalled MC22, but I have not been able to play any videos on it.  When I try I get the below error.

Something went wrong with playback

Details:

Failed to setup video window. (hr=0x80004002)

I've tried everything suggested in the wiki, but nothing works.  Audio plays just fine.  Video plays fine in other apps too.

Any ideas on how to fix this?

[JimH]

How old is the PC?

What is the OS?

[nathanchavez]

The system is about a week old.  It's Windows 10 x64 Pro.

Library
    Total files: 52369
    Audio files: 28914
    Image files: 6149
    Video files: 17304
    Other files: 2
Processing
    Thumbnails built: 100% (52369 of 52369)
    Audio analyzed: 100% (46217 of 46218)
Background Tools Running
    No tools currently running
Power
    No entries that affect the system power state
Media Center
    Version: 22.0.88 Registered
    Install path: C:\Program Files\Media Center\
    Interface plug-ins: Interface Plugins: TiVo Server (not running)
    JRMark: never run
    Memory used: 71.3 MB memory
    Handles used: 498 handles
Advanced System Info
    Memory & CPU
        CPU features: MMX, SSE2, SSE3, SSSE3, SSE4.1, AVX
        Free Physical Memory: 23.2 GB
        Total Memory: 32.0 GB
    Operating System
        Microsoft Windows 10 64-bit
    Audio inputs and outputs
        LG ULTRAWIDE-4 (NVIDIA High Definition Audio) (driver 10.0.14393.0)
        Microphone (HD Webcam C525) (driver 10.0.14393.0)
        Speakers (Realtek High Definition Audio) (driver 10.0.14393.0)
    Computer
        ACPI x64-based PC (driver 10.0.14393.0)
    Disk drives
        Samsung SSD 850 EVO 250GB (driver 10.0.14393.0)
        TOSHIBA DT01ACA300 (driver 10.0.14393.0)
        TOSHIBA MD04ACA500 (driver 10.0.14393.0)
    Display
        NVIDIA GeForce GTX 1060 6GB (driver 21.21.13.7892)
    Firmware
        System Firmware (driver 10.0.14393.0)
    HDC
        Intel(R) 200 Series Chipset Family SATA AHCI Controller (driver 15.2.0.1020)
    HIDClass
        HID-compliant consumer control device (driver 10.0.14393.0)
        HID-compliant system controller (driver 10.0.14393.351)
        HID-compliant vendor-defined device (driver 10.0.14393.351)
        HID-compliant vendor-defined device (driver 10.0.14393.351)
        HID-compliant vendor-defined device (driver 10.0.14393.351)
        USB Input Device (driver 10.0.14393.351)
        USB Input Device (driver 10.0.14393.351)
    Image
        Logitech HD Webcam C525 (driver 13.80.853.0)
    Keyboard
        HID Keyboard Device (driver 10.0.14393.206)
        Standard PS/2 Keyboard (driver 10.0.14393.206)
    MEDIA
        HD Webcam C525 (driver 13.80.853.0)
        NVIDIA High Definition Audio (driver 1.3.34.23)
        NVIDIA Virtual Audio Device (Wave Extensible) (WDM) (driver 3.51.2.0)
        Realtek High Definition Audio (driver 6.0.1.7960)
    Monitors
        LG ULTRAWIDE(HDMI) (driver 1.0.0.0)
    Mouse
        HID-compliant mouse (driver 10.0.14393.0)
    Net
        Intel(R) Ethernet Connection (2) I219-V (driver 12.15.23.9)
        Realtek 8812AE Wireless LAN 802.11ac PCI-E NIC (driver 2023.45.1017.2016)
        Realtek 8812AU Wireless LAN 802.11ac USB NIC (driver 1030.6.1201.2015)
    Ports
        Communications Port (COM1) (driver 10.0.14393.0)
        Printer Port (LPT1) (driver 10.0.14393.0)
    Print queues
        Fax (driver 10.0.14393.0)
        Microsoft Print to PDF (driver 10.0.14393.0)
        Microsoft XPS Document Writer (driver 10.0.14393.0)
        Root Print Queue (driver 10.0.14393.0)
        Send To OneNote 2016 (driver 10.0.14393.0)
    Processors
        Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (driver 10.0.14393.0)
        Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (driver 10.0.14393.0)
        Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (driver 10.0.14393.0)
        Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (driver 10.0.14393.0)
        Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (driver 10.0.14393.0)
        Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (driver 10.0.14393.0)
        Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (driver 10.0.14393.0)
        Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (driver 10.0.14393.0)
    SCSIAdapter
        Microsoft Storage Spaces Controller (driver 10.0.14393.953)
    Software devices
        Microsoft Device Association Root Enumerator (driver 10.0.14393.0)
        Microsoft GS Wavetable Synth (driver 10.0.14393.0)
        Microsoft IPv4 IPv6 Transition Adapter Bus (driver 10.0.14393.0)
        Microsoft Radio Device Enumeration Bus (driver 10.0.14393.0)
        Wi-Fi (driver 10.0.14393.0)
        Wi-Fi 2 (driver 10.0.14393.0)
    System
        ACPI Fan (driver 10.0.14393.0)
        ACPI Fan (driver 10.0.14393.0)
        ACPI Fan (driver 10.0.14393.0)
        ACPI Fan (driver 10.0.14393.0)
        ACPI Fan (driver 10.0.14393.0)
        ACPI Fixed Feature Button (driver 10.0.14393.0)
        ACPI Power Button (driver 10.0.14393.0)
        ACPI Processor Aggregator (driver 10.0.14393.0)
        ACPI Sleep Button (driver 10.0.14393.0)
        ACPI Thermal Zone (driver 10.0.14393.0)
        ACPI Thermal Zone (driver 10.0.14393.0)
        Composite Bus Enumerator (driver 10.0.14393.0)
        High Definition Audio Controller (driver 10.0.14393.0)
        High Definition Audio Controller (driver 10.0.14393.0)
        High precision event timer (driver 10.0.14393.0)
        Intel(R) 200 Series Chipset Family LPC Controller (Z270) - A2C5 (driver 10.1.1.38)
        Intel(R) 200 Series Chipset Family PCI Express Root Port #1 - A290 (driver 10.1.1.38)
        Intel(R) 200 Series Chipset Family PCI Express Root Port #5 - A294 (driver 10.1.1.38)
        Intel(R) 200 Series Chipset Family PCI Express Root Port #7 - A296 (driver 10.1.1.38)
        Intel(R) 200 Series Chipset Family PMC - A2A1 (driver 10.1.1.38)
        Intel(R) 200 Series Chipset Family SMBUS - A2A3 (driver 10.1.1.38)
        Intel(R) Management Engine Interface  (driver 11.6.0.1032)
        Intel(R) Power Engine Plug-in (driver 10.0.14393.0)
        Intel(R) Xeon(R) E3 - 1200 v6/7th Gen Intel(R) Core(TM) Host Bridge/DRAM Registers - 591F (driver 10.1.1.38)
        Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) Gaussian Mixture Model - 1911 (driver 10.1.1.38)
        Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901 (driver 10.1.1.38)
        KabyLake PCI Express Root Port #10 - A2B1 (driver 10.1.1.7)
        Legacy device (driver 10.0.14393.0)
        Microsoft ACPI-Compliant System (driver 10.0.14393.447)
        Microsoft Basic Display Driver (driver 10.0.14393.0)
        Microsoft Basic Render Driver (driver 10.0.14393.0)
        Microsoft System Management BIOS Driver (driver 10.0.14393.0)
        Microsoft UEFI-Compliant System (driver 10.0.14393.0)
        Microsoft Virtual Drive Enumerator (driver 10.0.14393.0)
        Microsoft Windows Management Interface for ACPI (driver 10.0.14393.0)
        Microsoft Windows Management Interface for ACPI (driver 10.0.14393.0)
        Motherboard resources (driver 10.0.14393.0)
        Motherboard resources (driver 10.0.14393.0)
        Motherboard resources (driver 10.0.14393.0)
        Motherboard resources (driver 10.0.14393.0)
        Motherboard resources (driver 10.0.14393.0)
        Motherboard resources (driver 10.0.14393.0)
        Motherboard resources (driver 10.0.14393.0)
        Motherboard resources (driver 10.0.14393.0)
        Motherboard resources (driver 10.0.14393.0)
        NDIS Virtual Network Adapter Enumerator (driver 10.0.14393.0)
        Numeric data processor (driver 10.0.14393.0)
        NVVHCI Enumerator (driver 2.2.2151.6378)
        PCI Express Root Complex (driver 10.0.14393.594)
        Plug and Play Software Device Enumerator (driver 10.0.14393.0)
        Printer Port Logical Interface (driver 10.0.14393.0)
        Programmable interrupt controller (driver 10.0.14393.0)
        Remote Desktop Device Redirector Bus (driver 10.0.14393.0)
        System CMOS/real time clock (driver 10.0.14393.0)
        System timer (driver 10.0.14393.0)
        UMBus Root Bus Enumerator (driver 10.0.14393.0)
        Volume Manager (driver 10.0.14393.0)
    USB
        ASMedia USB 3.1 eXtensible Host Controller - 1.10 (Microsoft) (driver 10.0.14393.0)
        Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) (driver 10.0.14393.0)
        Logitech USB Camera (HD Webcam C525) (driver 13.80.853.0)
        Unknown USB Device (Device Descriptor Request Failed) (driver 10.0.14393.0)
        USB Composite Device (driver 10.0.14393.0)
        USB Root Hub (xHCI) (driver 10.0.14393.0)
        USB Root Hub (xHCI) (driver 10.0.14393.0)
    VolumeSnapshot
        Generic volume shadow copy (driver 10.0.14393.0)

[CountryBumkin]

What kind of videos are you trying to play - copy protected perhaps?
If so, do you have AnyDVD HD installed?

When you says the videos play fine in "other apps", do you mean they play on the same computer - or they play fine on another machine?

[nathanchavez]

What kind of videos are you trying to play - copy protected perhaps?
If so, do you have AnyDVD HD installed?

As far as I'm aware, I don't have anything driver-based that might be interfering with MC22.  My library is composed of .avi files (xvid) only.  None of them are copy-protected.

When you says the videos play fine in "other apps", do you mean they play on the same computer - or they play fine on another machine?

Good question.  I mean that Windows video player can play everything in my library that I've tried on this same machine.

[JimH]

Was MC able to download video components?  Try playing other video types.

Antivirus or other "security" software?

[Hendrik]

Whats your setting under "Video -> Video Mode" set to, and did you try any of the others there? (primary Red October Standard and Red October HQ)

A failure to setup the video window sounds weird to me, never seen that error out before.

[nathanchavez]

Was MC able to download video components?  Try playing other video types.

Antivirus or other "security" software?

Nope.  In fact, MC22 was the first thing I installed from a vanilla Windows install other than my backup software (that uses VSS so there's no driver conflict.)

[nathanchavez]

Whats your setting under "Video -> Video Mode" set to, and did you try any of the others there? (primary Red October Standard and Red October HQ)

A failure to setup the video window sounds weird to me, never seen that error out before.

I've been trying all those settings.  Red October (both) won't play at all.  If I use Windows Merrit Based files do play.  However, the resulting video playback looks really grainy s and unwatchable

[jmone]

Do you have this directory (and files in it)?

C:\Users\[YOURUSERNAME]\AppData\Roaming\J River\Media Center 22\Plugins\lav

[nathanchavez]

Do you have this directory (and files in it)?

C:\Users\[YOURUSERNAME]\AppData\Roaming\J River\Media Center 22\Plugins\lav

Yes I do.  There are 16 files in total there.

[JimH]

Double check your video drivers.

[nathanchavez]

Double check your video drivers.

I did.  There is no device listed as malfunctioning or in error in the device manager.

[JimH]

Go to the manufacturer's site and find the driver.  Download and install it.

Is the machine itself new?

[nathanchavez]

Is the machine itself new?

Yes.  The machine was just built a week ago, then shipped to me friday.  I downloaded the drivers from the manufacturer, installed them, and I'm still having the same issue.  No other app seems to have this video issue.

[RoderickGI]

Was MC able to download video components?  Try playing other video types.

Antivirus or other "security" software?

This I think. Windows 10 by default has Windows Defender and Windows Firewall turned on. I suspect one or the other is blocking the download of components MC requires to play the videos, or some action MC is trying to take. Although as you have the LAV files, maybe I'm wrong.

Anyway, take a look through http://wiki.jriver.com/index.php/Taming_Windows_Defender and this http://wiki.jriver.com/index.php/Troubleshooting_Security_Software to get Defender under control, and turn off the Windows Firewall for a while to see if MC downloads anything on playback. i.e. The message "MC is installing components."

[nathanchavez]

This I think. Windows 10 by default has Windows Defender and Windows Firewall turned on. I suspect one or the other is blocking the download of components MC requires to play the videos, or some action MC is trying to take. Although as you have the LAV files, maybe I'm wrong.

Anyway, take a look through http://wiki.jriver.com/index.php/Taming_Windows_Defender and this http://wiki.jriver.com/index.php/Troubleshooting_Security_Software to get Defender under control, and turn off the Windows Firewall for a while to see if MC downloads anything on playback. i.e. The message "MC is installing components."

That's a good suggestion.  I disabled Defender (I wanted to anyways as I prefer something else) and disabled the firewall.  I also deleted the file located at
C:\Users\[YOURUSERNAME]\AppData\Roaming\J River\Media Center 22\Plugins\lav.  Then I tried to play a video.  I did get the message about MC installing components this time, and the 16 files were readded to the "lav" directory.  However, the video failed to play and I got the same message.

Coincidentally, I have the same video card as you RoderickGI; NVidia MSI GeForce GTX 1060 GAMING X, 6GB w/driver 372.54

[RoderickGI]

Hmmm, you may need to clear and then run a log and have a look in it to see if there are any clues.

But before that, have you tried just reinstalling MC over the top of the current installation, and also rebooting a few times (say three) after the installation? I have found that sometimes fixes strange problems, particularly under Windows 10, with its enforced updates. If you aren't using an Administrator account, perhaps try installing when logged on under such an account, or run the installation package using the right click, "Run as Administrator" function. Neither should make a difference, but may.

[nathanchavez]

I solved it.   I don't know why this worked, but it did.  I uninstalled then reinstalled my graphics drivers, this time not accepting the default install but unselecting the 3d components.  That seems to have solved my issue.  A regular reinstall didn't do it, but this did for whatever reason.